Customer Operations Intern Jobs in Michigan (NOW HIRING)

Job Title: Information Technology Intern

Job Code: 1079

Department: Information Technology

Reporting Relationship: Help Desk Supervisor

Mary Free Bed Summary

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

• Focus on Patient Care.A selfless drive to serve and heal connects all MFB employees.

• Clinical Variety and Challenge.An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff and community.

• A Proud Tradition.Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

• Diversity, Equity, and Inclusion.Our Commitment to providing an inclusive environment for patients, families, staff, and community.

Summary:

This position supports the day-to-day operational needs of the Mary Free Bed IT Department as well as provides support to project-based tasks. This will give the intern gainful experience and knowledge in the workings of an enterprise IT environment.

Essential Job Responsibilities:

Provide support to IT staff and leadership for the following functions:

Assisting in the installation and/or maintenance of physical networking infrastructure Analyzing existing processes and recommending solutions that will bring added efficiency Assisting with the management of IT asset inventory and supporting hardware deployment projects Supporting project management functions Validating IT solutions/project deliverables Creating and maintaining technology documentation for internal and external audiences Other duties as assigned

Essential Qualifications (Knowledge, Education, and Training Requirements):

Completed coursework in information technology Student should be a junior or senior level student at an accredited college. Proficiency with Microsoft Office, including Word, Excel and Outlook. Effective, verbal and written communication skills. Ability to express complex technical concepts effectively, both verbally and in writing to technical and non-technical audiences. The ability to demonstrate initiative and responsibility, perform multiple tasks, attend to detail, meet deadlines, adapt quickly to changes, and respond well to feedback. Physical Demands:

Able to exert up to 35 pounds of force occasionally (up to 1/3 of the time)

Able to lift, carry, push, pull, up to 35 pounds occasionally

Able to sit for extended periods (1/3 to 2/3 of the time), but may involve brief periods of time walking or standing

Able to use keyboard frequently (1/3 to 2/3 of the time)

Customer Service Responsibilities:

Demonstrates excellent customer service and standards of behavior as well as encourages, coaches and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement:

Contributes by identifying problems and seeking solutions. Promotes patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Reporting Relationship:Varies depending on role

Work Schedule

20-40 hours per week for a 10-12 week period. Actual hours and duration of internship will be determined at the time of position being awarded.

This is a 12 week unpaid internship. The internship focus is on providing education and on-the-job training, and not actual employment. This training is considered a benefit for the intern, not Mary Free Bed Rehabilitation Hospital. The intern position is not a replacement for regular staff and the intern should not expect to be entitled to a job once training is complete. A monthly stipend may be offered and is intended to cover basic needs, such as lodging, meals and transportation.

• This internship will promote learning for specific learning goals related to managing risk in health care administration as noted in intern essential functions above.

• All Interns are supervised.

• Interns are required to work a certain number of hours but intern supervisor will work with each intern to be sure the hours do not conflict with academic participation in classes.

• Each Intern will receive a formal evaluation midway and at end of internship time period in relation to each interns specific learning goals.

• Mary Free Bed may work with each interns academic institution to determine academic credit that can be earned, but that is not a requirement. Mary Free Bed Rehabilitation Hospital reserves the right determine that requirements for complying with academic requirements for internship credit are beyond what the supervisor or department can reasonably provide.

• All interns are expected to follow all policies and procedures of Mary Free Bed Rehabilitation Hospital. Failure to follow Mary Free Bed Rehabilitation Hospital policies and procedures can lead to disciplinary action up to and including termination of the internship. If an intern is terminated the stipend may be reduced by proration to the date of termination.