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Customer Operations Coordinator Jobs in North Riverside, IL

The LaSalle Group

Operations Coordinator

Itasca, IL · On-site

$20 - $25/hr

... Operations Coordinator. This is a great opportunity for someone with freight brokerage or 3PL ... Manage daily email communication with carriers, customers, and internal teams * Partner closely ...

Motorola

Operations Coordinator

Chicago, IL · On-site

$50K - $83K/yr

Operations include the manufacture and systems integration of mission-critical systems. In this ... customer visits. * Vendor & Hospitality Management: Source, negotiate, and manage contracts with ...

HSG Tech Inc.

Office Operations Coordinator

Addison, IL · On-site

$60K - $65K/yr

Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com Position Purpose: The Office Operations Coordinator ...

HSG Laser US

Office Operations Coordinator

Addison, IL · On-site

Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com Position Purpose: The Office Operations Coordinator ...

HUB

Operations Coordinator, Insurance

Chicago, IL · On-site +1

$60K - $75K/yr

This position supports divisional leadership and cross-functional business operations through CRM and reporting management, data analysis, event coordination, and executive scheduling. The ideal ...

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All JobsCustomer Operations JobsCustomer Operations Coordinator JobsCustomer Operations Coordinator Jobs in North Riverside, IL

Customer Operations Coordinator information

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How much do customer operations coordinator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer operations coordinator in North Riverside, IL is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $28.08 per hour, depending on experience, location, and employer.

What does a customer operations coordinator do?

A Customer Operations Coordinator is responsible for managing and improving the processes that ensure excellent customer service within a company. They act as a liaison between customers and internal teams, handling inquiries, resolving issues, and coordinating with various departments to meet customer needs. Their duties often include tracking orders, managing customer accounts, and supporting the implementation of operational policies. The role requires strong communication, organizational, and problem-solving skills to ensure customer satisfaction and efficient operations.

What are the key skills and qualifications needed to thrive as a customer operations coordinator, and why are they important?

To thrive as a Customer Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or customer service. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help individuals excel in this role. These skills ensure efficient operations, high customer satisfaction, and seamless coordination between internal teams and clients.

How does a customer operations coordinator typically collaborate with other departments to resolve customer issues?

Customer Operations Coordinators frequently work cross-functionally, serving as a bridge between customers and internal teams such as sales, logistics, and technical support. When a customer issue arises, they coordinate with these departments to gather necessary information, track progress, and ensure timely resolution. This collaborative approach helps streamline communication, prevent misunderstandings, and deliver a seamless customer experience. Strong interpersonal and organizational skills are essential, as coordinators often manage multiple cases at once while keeping all stakeholders informed.

What is the difference between Customer Operations Coordinator vs Customer Service Representative?

AspectCustomer Operations CoordinatorCustomer Service Representative
Primary FocusOversees customer account processes, manages operational workflows, and ensures service delivery efficiency.Handles direct customer inquiries, provides support, and resolves issues.
Required SkillsProcess management, coordination, communication, basic technical knowledge.Communication, problem-solving, product knowledge, interpersonal skills.
Work EnvironmentOffice setting, cross-department collaboration, often involved in backend operations.Call centers, retail, online support channels, direct customer interaction.
Common CertificationsCustomer service certifications, project management basics, CRM proficiency.Customer service certifications, communication skills training.

The Customer Operations Coordinator focuses on managing customer account processes and operational workflows, often working behind the scenes to ensure service efficiency. In contrast, the Customer Service Representative directly interacts with customers to address inquiries and resolve issues. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

How much do customer operations coordinators make in the US?

Customer Operations Coordinators in the US typically earn an average salary ranging from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced coordinators or those in high-demand areas can earn higher wages, often supplemented with benefits and opportunities for advancement.

What are the most commonly searched types of Customer Operations jobs in North Riverside, IL?

The most popular types of Customer Operations jobs in North Riverside, IL are:

What cities near North Riverside, IL are hiring for Customer Operations Coordinator jobs?

Cities near North Riverside, IL with the most Customer Operations Coordinator job openings:

Customer Operations Coordinator jobs near you
Infographic showing various Customer Operations Coordinator job openings in North Riverside, IL as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $51,901 per year, or $25 per hour.

Customer Operations Specialist

Addison Group

Deer Park, IL • On-site

$29 - $32/hr

Contractor

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Customer Operations Specialist
Industry: Biotechnology
Location (City, State): Deer Park, IL
Assignment Type: Contract to Hire
Pay: $29-32/hr
Work Schedule: Monday-Friday | 5:00 AM-1:30 PM
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client
Addison Group is partnering with an innovative global organization in the biotechnology industry to identify a Customer Operations Specialist. This newly created position is designed to enhance inventory visibility, improve order fulfillment efficiency, and support customers across international regions. The ideal candidate enjoys solving operational challenges, collaborating across departments, and ensuring customer orders move seamlessly from planning through delivery.
Job Description
As the Customer Operations Specialist, you will oversee day-to-day order activities while helping ensure inventory availability and operational accuracy within ERP. Working closely with internal departments and external partners, you'll play a key role in maintaining customer satisfaction, reducing order delays, and improving overall supply chain performance.
Key Responsibilities
  • Coordinate the progress of customer orders from planning through shipment, ensuring each stage of the fulfillment process is completed accurately and on time.
  • Monitor open orders, inventory availability, supplier activity, and fulfillment exceptions to proactively resolve issues.
  • Track inventory levels, demand forecasts, product allocations, and upcoming customer commitments to support operational planning.
  • Partner with Supply Chain, Customer Service, Warehouse, Finance, Commercial, and external vendors to eliminate fulfillment obstacles.
  • Review aging orders and identify potential risks affecting customer deliveries or revenue recognition.
  • Maintain detailed reports, dashboards, and action plans to improve operational visibility and accountability.
  • Investigate recurring process issues and recommend workflow improvements that increase efficiency and reduce delays.
  • Assist with continuous improvement initiatives by identifying training opportunities and strengthening operational procedures.
  • Help drive backlog reduction through organized follow-up and cross-functional coordination.

Qualifications
  • Between 3-7 years of experience with full cycle customer service, focusing on order management, determining available inventory, supply chain and final invoicing for on time customer delivery.
  • Proficient with Microsoft Office Suite and Microsoft Teams.
  • Strong analytical skills with the ability to prioritize multiple tasks in a fast-paced environment.
  • Excellent communication skills with the confidence to collaborate across departments and follow through on complex issues.
  • Highly organized with exceptional attention to detail and strong problem-solving abilities.

Additional Details
  • 100% onsite work environment Mon-Friday in Deer Park, Illinois.
  • Early morning schedule supporting international business operations within international team.
  • Immediate interviews.

Perks
  • Newly renovated, modern office environment with collaborative workspaces.
  • Complimentary team lunches
  • Supportive leadership focused on collaboration, employee development, and continuous improvement.
  • Opportunity to join a globally recognized organization whose products positively impact patient care and medical diagnostics.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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