ZipRecruiter

Log In

1

Customer Operations Coordinator Jobs in Romeoville, IL

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

As our Customer Operations Coordinator, you'll be an integral member of our Customer Success team, supporting our customers and operations throughout the year. In this position, you'll also help lead ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

As our Customer Operations Coordinator, you'll be an integral member of our Customer Success team, supporting our customers and operations throughout the year. In this position, you'll also help lead ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$18.50 - $24.25/hr

As our Customer Operations Coordinator, you'll be an integral member of our Customer Success team, supporting our customers and operations throughout the year. In this position, you'll also help lead ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role ...

Liquid Brand

Customer Operations Specialist

Chicago, IL · On-site

$23.26 - $26.39/hr

This position combines customer service, scheduling coordination, dispatch support, administrative operations, billing support, vendor coordination, and branch office administration to ensure ...

Motorola

Operations Coordinator

Chicago, IL · On-site

$50K - $83K/yr

Operations include the manufacture and systems integration of mission-critical systems. In this ... customer visits. * Vendor & Hospitality Management: Source, negotiate, and manage contracts with ...

HSG Tech Inc.

Office Operations Coordinator

Addison, IL · On-site

$60K - $65K/yr

Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com Position Purpose: The Office Operations Coordinator ...

next page

Showing results 1-20

All JobsCustomer Operations JobsCustomer Operations Coordinator JobsCustomer Operations Coordinator Jobs in Romeoville, IL

Customer Operations Coordinator information

See Romeoville, IL salary details

$14

$25

$38

How much do customer operations coordinator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer operations coordinator in Romeoville, IL is $25.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $28.41 per hour, depending on experience, location, and employer.

What does a customer operations coordinator do?

A Customer Operations Coordinator is responsible for managing and improving the processes that ensure excellent customer service within a company. They act as a liaison between customers and internal teams, handling inquiries, resolving issues, and coordinating with various departments to meet customer needs. Their duties often include tracking orders, managing customer accounts, and supporting the implementation of operational policies. The role requires strong communication, organizational, and problem-solving skills to ensure customer satisfaction and efficient operations.

What are the key skills and qualifications needed to thrive as a customer operations coordinator, and why are they important?

To thrive as a Customer Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or customer service. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help individuals excel in this role. These skills ensure efficient operations, high customer satisfaction, and seamless coordination between internal teams and clients.

How does a customer operations coordinator typically collaborate with other departments to resolve customer issues?

Customer Operations Coordinators frequently work cross-functionally, serving as a bridge between customers and internal teams such as sales, logistics, and technical support. When a customer issue arises, they coordinate with these departments to gather necessary information, track progress, and ensure timely resolution. This collaborative approach helps streamline communication, prevent misunderstandings, and deliver a seamless customer experience. Strong interpersonal and organizational skills are essential, as coordinators often manage multiple cases at once while keeping all stakeholders informed.

What is the difference between Customer Operations Coordinator vs Customer Service Representative?

AspectCustomer Operations CoordinatorCustomer Service Representative
Primary FocusOversees customer account processes, manages operational workflows, and ensures service delivery efficiency.Handles direct customer inquiries, provides support, and resolves issues.
Required SkillsProcess management, coordination, communication, basic technical knowledge.Communication, problem-solving, product knowledge, interpersonal skills.
Work EnvironmentOffice setting, cross-department collaboration, often involved in backend operations.Call centers, retail, online support channels, direct customer interaction.
Common CertificationsCustomer service certifications, project management basics, CRM proficiency.Customer service certifications, communication skills training.

The Customer Operations Coordinator focuses on managing customer account processes and operational workflows, often working behind the scenes to ensure service efficiency. In contrast, the Customer Service Representative directly interacts with customers to address inquiries and resolve issues. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

How much do customer operations coordinators make in the US?

Customer Operations Coordinators in the US typically earn an average salary ranging from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced coordinators or those in high-demand areas can earn higher wages, often supplemented with benefits and opportunities for advancement.

What job categories do people searching Customer Operations Coordinator jobs in Romeoville, IL look for?

The top searched job categories for Customer Operations Coordinator jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Customer Operations Coordinator jobs?

Cities near Romeoville, IL with the most Customer Operations Coordinator job openings:

Customer Operations Coordinator jobs near you
Infographic showing various Customer Operations Coordinator job openings in Romeoville, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,521 per year, or $25.3 per hour.

Customer Operations Coordinator

Petite Plume

Chicago, IL • On-site

$17 - $18/hr

Temporary

Posted 19 days ago

Job description

About Petite Plume:
Petite Plume is a high-growth luxury lifestyle brand rooted in timeless design, premium craftsmanship, and an unwavering dedication to comfort. We are a direct-to-consumer-led business, with a rapidly scaling DTC channel at the center of our growth and brand-building strategy.
Alongside our strong online presence, we maintain a selective footprint in major retail doors including Neiman Marcus, Bloomingdale's, Nordstrom, Maisonette, and Shopbop. As we continue to accelerate, we remain grounded in exceptional quality, thoughtful detail, and long-term brand vision.
About the role:
At Petite Plume, customer satisfaction is at the heart of everything we do. As our Customer Operations Coordinator, you'll be an integral member of our Customer Success team, supporting our customers and operations throughout the year. In this position, you'll also help lead one of the most important periods for our business, our holiday season. During this high-volume time, your ability to provide thoughtful, personalized service will help ensure every customer receives the elevated experience that defines the Petite Plume brand.
This is a part-time, temp to perm position, averaging 20 hours per week with the opportunity to flex up to full time hours during peak holiday season. In this role, you will be the front line of communication for our customers, ensuring inquiries are handled with care, efficiency, and a personal touch. Your work will directly impact customer loyalty and brand perception, making this role an essential part of our seasonal success story.
What you will do:
  • Respond to customer inquiries across multiple channels (email, chat, phone, etc.) with empathy and efficiency
  • Troubleshoot order issues, delivery concerns, and returns questions in a timely and friendly manner
  • Maintain accurate records of customer interactions using our support platform (e.g., Gorgias, Shopify, Route)
  • Collaborate with internal teams (e.g., fulfillment, finance, operations, and e-commerce) to create tailored solutions and information for customers needs
  • Assist with recommending improvements and supporting the management of our returns and exchanges platform.
  • Support customers with both pre-purchase product inquiries and post-purchase order assistance.
  • Update customer records in the system and order information, including notes about interactions
  • Assist with the monitoring of trends and KPIs
  • Document and report weekly, monthly, and quarterly return reports and trends
  • Ensure timely and accurate return and exchange processing
  • Partner with the Customer Success Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return processes.

What experience you need:
  • 1-2 years of demonstrated customer service experience in a client facing or e-commerce support role
  • Demonstrated strong written communication skills, Excel and Google Sheet experience, and a knack for brand voice consistency
  • Availability to work a flexible schedule, including weekends and key holidays throughout November and December.
  • Willingness to increase availability during peak business periods when additional support is needed.

What will make you successful:
  • Experience with customer service platforms such as Gorgias, Zendesk, or similar CRM systems.
  • Experience with processing returns and exchanges in an e-commerce environment
  • Exceptional attention to detail and the ability to quickly learn new technology and systems.
  • Strong organizational and time-management skills, preferably in a remote work environment.
  • Ability to effectively prioritize multiple tasks while collaborating across departments.
  • Excellent interpersonal and communication skills.
  • Ability to remain calm under pressure while managing a high volume of customer inquiries with empathy and professionalism.
  • Self-motivated and comfortable working independently while contributing to a collaborative team environment.

Bonus Points If You Have:
  • Experience within fashion, luxury retail, apparel, or e-commerce.
  • Familiarity with warehouse management systems (WMS), returns platforms, or shipping/logistics software.

In addition, to succeed in this role, you will need:
  • A reliable computer with up-to-date software
  • Strong and stable Wi-Fi connection
  • A quiet, distraction-free workspace

Apply