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Customer Operations Associate Jobs in Washington, DC

Saks OFF 5TH

Associate Operations

Hanover, MD · On-site

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Who Are You: * Diligent individual who loves to enhance the customer experience by executing ...

Carmax

Business Operations Associate - Part Time

Dulles, VA · On-site

$17.40 - $28/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Cubesmart

Store Operations Associate

Annapolis, MD · On-site

This includes skills in both customer service and property maintenance. The Store Operations Associate is responsible for two key areas: Customer Service * Developing customer relationships by ...

Nooks

Site Operations Associate

Arlington, VA · On-site

Key Responsibilities Customer & Site Experience * Own the front-of-house experience for every ... Own day-to-day office operations: keep supplies, badges, keycards, and conference rooms stocked and ...

Carmax

Business Operations Associate- Full Time

Dulles, VA · On-site

$17.40 - $28/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Actalent

Business Operations Associate

Hanover, MD · Hybrid

$21.63/hr

Overview Actalent has an immediate opening for a Business Operations Associate at our Corporate ... The BOA is proficient in the management of customer accounts; this includes project reporting ...

Actalent

Business Operations Associate

Hanover, MD · Hybrid

$21.63/hr

Overview Actalent has an immediate opening for a Business Operations Associate at our Corporate ... The BOA is proficient in the management of customer accounts; this includes project reporting ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Washington, DC

Customer Operations Associate information

See Washington, DC salary details

$10

$29

$57

How much do customer operations associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer operations associate in Washington, DC is $29.17, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $31.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Washington, DC?

The most popular types of Customer Operations jobs in Washington, DC are:

What are popular job titles related to Customer Operations Associate jobs in Washington, DC?

For Customer Operations Associate jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Washington, DC look for?

The top searched job categories for Customer Operations Associate jobs in Washington, DC are:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Washington, DC as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $60,681 per year, or $29.2 per hour.

Associate Operations

Saks OFF 5TH

Hanover, MD • On-site

Part-time

Medical, Dental, Vision

Re-posted 6 days ago

Saks OFF 5TH rating

5.0

Company rating: 5.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

17th of 21 rated department stores

Job description

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Discover how we lead the market as the premier luxury-value destination by experiencing our assortment of brands and learning about the quality of our products alongside a team of proud innovators within the retail landscape.
We are seeking a motivated and creative Operations Associate to oversee merchandise displays and store layout. Get to know some of our most coveted brands by executing eye-catching and attractive merchandise presentations. Encourage sales and provide the perfect setting for a memorable shopping experience. Create unique displays to bring attention to sale items, new merchandise, or exclusive designs in our store and monitor inventory to ensure sufficient stock. Own the back-of-house execution while assisting in maintaining a clean and organized selling floor and stockroom. Engage in driving brand awareness to our clients and creating a mood within our physical space. If you are up for the challenge, then this opportunity is right for you!
Who Are You:
  • Diligent individual who loves to enhance the customer experience by executing flawless merchandise flow and presentation
  • Passionate and enthusiastic fashion expert with an outstanding work ethic
  • Natural problem-solver who contributes to a collaborative work environment that encourages creative thinking and innovation
  • Achieves results through teamwork by using strong interpersonal skills
  • Expert communicator with the special ability to build strong internal and external relationships
  • Adaptable to changes and can be relied upon to consistently deliver exceptional results
  • You establish positive interpersonal relationships and can get cooperation even in the most challenging situations

You Also Have:
  • High school diploma or equivalent
  • Experience executing warehouse duties within a retail, customer service, or sales environment
  • Proven time management skills and comfortable managing multiple projects with shifting priorities
  • Thorough knowledge of the fashion industry and a passion for sharing your expertise
  • Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer's eyes
  • Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers
  • Ability to work effectively using inventory management systems
  • Flexibility to work evenings, weekends and public holidays

As The Operations Associate, You Will:
  • Maintain high performance truck check-in standards by expediting the receiving and processing of all merchandise
  • Deliver merchandise to departments according to visual directives and replenish product as needed
  • Participate in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows where needed according to company standards
  • Maintain proper display of merchandise in the store, ensuring they comply with brand standards
  • Expedite merchandise transfers, customer sends, and Return To Vendors with urgency
  • Maintain cleanliness and organization of the back-of-house areas and ensure all duties are completed in a timely manner
  • Respond appropriately to customer questions, inquiries, and needs
  • Assist on the sales floor when required
  • Adhere to Asset Protection control and compliance procedures
  • Efficiently complete tasks or special projects assigned by store leadership

Your Life and Career at Saks OFF 5TH:
  • Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
  • Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
  • A culture that promotes a flexible work environment
  • Benefits package for all eligible full-time employees (including medical, dental and vision)
  • An amazing employee discount and other exciting perks

#OFF5THOperationsAssociate
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Your Life and Career at Saks OFF 5TH:
  • Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
  • Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
  • A culture that promotes a flexible work environment
  • Benefits package for all eligible full-time employees (including medical, dental and vision)
  • An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.

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