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Customer Operations Associate Jobs in New Rochelle, NY

Claim Health

Operations Associate

New York, NY · On-site

$70K - $100K/yr

Operations Associate Location: NYC (In-Person) Compensation: Competitive salary + meaningful equity ... You'll sit at the intersection of customer success, product, and engineering - owning ...

Kith

Operations Associate

New York, NY · On-site

$18 - $20/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Crateandbarrel

Operations Associate

Staten Island, NY · On-site

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a CB2 Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Operations Associate

Staten Island, NY · On-site

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a CB2 Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crate & Barrel Holdings

Operations Associate

Paramus, NJ · On-site

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Kith

Operations Associate

New York, NY · On-site

$18/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Kith

Operations Associate

New York, NY · On-site

$18/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Crateandbarrel

Operations Associate

Paramus, NJ

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

EliseAI

Revenue Operations Associate

New York, NY · On-site

In this role, you'll work across GTM, Sales, Marketing, Finance, Legal, and Customer Operations to ... Associates are expected to develop deep ownership within their designated area while still ...

Naturalvert

Operations associate

Hawthorne, NJ · On-site

A successful operations associate should be highly organized and have a versatile skill set to ... customer inquiries. • Assist in monitoring production quality to ensure it meets company ...

Saks OFF 5TH

Operations Associate

Brooklyn, NY · On-site

The company is reimagining traditional off-price with a digitally-native model focused on customer ... We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ...

Saks OFF 5TH

Operations Associate

New York, NY · On-site

The company is reimagining traditional off-price with a digitally-native model focused on customer ... We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ...

Ekho Inc

Operations Associate

New York, NY · On-site

$60K - $75K/yr

Position Overview We are seeking highly motivated Operations Associates to join our operations team ... You will be instrumental in providing top-notch customer support and streamlining our internal ...

Hebrew Public

Operations Associate

Brooklyn, NY · On-site

The Operations Associate ensures that essential systems run smoothly so teachers can teach and ... customer service to all stakeholders. * Main office duties include reception, printing & copying ...

NEIRS TAVERN INC

Operations associate

Woodhaven, NY · On-site

$20 - $23/hr

About the Role Neir's Tavern is seeking a motivated and dependable Restaurant Operations Associate ... Hospitality, restaurant, customer service, or office experience is preferred but not required ...

NEIRS TAVERN INC

Operations associate

Woodhaven, NY · On-site

$20 - $23/hr

About the Role Neir's Tavern is seeking a motivated and dependable Restaurant Operations Associate ... Hospitality, restaurant, customer service, or office experience is preferred but not required ...

NEIRS TAVERN INC

Operations associate

Woodhaven, NY · On-site

$20 - $23/hr

... Operations Associate to support daily business operations, executive administration, guest ... Hospitality, restaurant, customer service, or office experience is preferred but not required ...

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Showing results 21-40

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in New Rochelle, NY

Customer Operations Associate information

See New Rochelle, NY salary details

$9

$26

$51

How much do customer operations associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer operations associate in New Rochelle, NY is $26.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $28.22 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What job categories do people searching Customer Operations Associate jobs in New Rochelle, NY look for? The top searched job categories for Customer Operations Associate jobs in New Rochelle, NY are:
What cities near New Rochelle, NY are hiring for Customer Operations Associate jobs? Cities near New Rochelle, NY with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in New Rochelle, NY as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $55,029 per year, or $26.5 per hour.

Operations Associate

Claim Health

New York, NY • On-site

$70K - $100K/yr

Full-time

Re-posted 15 days ago

Job description

Operations Associate
Location: NYC (In-Person)
Compensation: Competitive salary + meaningful equity
Stage: YC-backed, early-stage
About Claim Health
Claim Health is the AI Revenue Platform for Post-Acute Care.
With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations.
We're building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters.
About the Role
We're hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health. This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers.
You'll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows.
What You'll Do
Build & Scale Operational Processes
  • Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
  • Document and standardize processes through SOPs, playbooks, and internal tooling
  • Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability

Metrics & Operational Insight
  • Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)
  • Build dashboards and lightweight analyses to inform product and operational decisions
  • Use data to identify trends, surface risks, and prioritize improvements

Customer-Facing & Implementation Work
  • Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health
  • Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues
  • Gather customer feedback and translate it into actionable operational or product enhancements

Cross-Functional Execution
  • Support customer implementations from kickoff through go-live and steady state
  • Partner closely with product and engineering to operationalize new features and workflows
  • Serve as the connective tissue between customers and internal teams to ensure smooth execution
What We're Looking For
  • 1-3 years of experience in:
    • Management consulting, operations, or strategy roles, or
    • Product operations / operations roles at an early-stage startup
  • Strong process-building instincts-you enjoy creating structure where none exists
  • Analytical mindset with comfort defining and managing key metrics
  • Experience working directly with customers and owning outcomes end-to-end
  • Clear, concise written and verbal communication skills
  • Ability to thrive in fast-paced, ambiguous environments
  • High ownership mentality and bias toward action
Nice to Have
  • Experience with healthcare operations, claims, billing, or revenue cycle workflows
  • Experience supporting SaaS onboarding or implementations
  • Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards
  • Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree
  • Experience working closely with product and engineering teams
Why Join Claim Health
  • Real impact: Your work affects mission-critical operations and financial outcomes
  • Ownership: Meaningful equity and influence over the platform's direction
  • Hard problems: Complex systems, real constraints, no toy use cases
  • Speed: Small team, fast feedback loops, high leverage work. We have a bias towards moving as fast as possible.
  • Culture: Low ego, high standards, deep respect for craft
  • Fun One of the most important things we screen for is can you laugh with us.

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