Customer Operations Associate Jobs in Milwaukee, WI

Job Description

Are you interested in being a part of a collaborative, energetic, and business-oriented legal team? As an attorney at FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and information technology. Our talented people empower us, and we believe in being part of a team that is pragmatic, collegial and enthusiastic about representing a thriving Fortune 500 company in a dynamic corporate industry.

About the role:

This position supports the administration of employee benefit programs across the United States and Canada. Contributes to The People Office (TPO) Operations processes by ensuring accurate benefits administration, maintaining compliance with established policies and procedures, and providing a positive employee experience. Assists employees, managers, vendors, and internal stakeholders with benefit-related inquiries while supporting operational excellence and continuous improvement initiatives.

What you will be doing:

This role supports operational processes within Benefits Administration and contributes to the achievement of departmental objectives. Performs day-to-day benefits administration activities while ensuring accuracy, quality, and compliance with established procedures. Works with employees, vendors, payroll, and Human Resources partners to resolve routine and moderately complex benefit inquiries.

Assists with benefits transactions throughout the employee lifecycle, including enrollments, life event changes, eligibility verification, and terminations. Maintains data integrity within HR systems and supports benefit program administration across U.S. and Canadian populations.

Develops knowledge of benefit programs, policies, and operational procedures while working under general supervision. Participates in process improvement efforts and contributes to a collaborative team environment. This is a developing individual contributor role requiring moderate experience in Benefits Administration, Human Resources Operations, or related functions. Operates independently on routine work while receiving guidance on more complex issues.

Administer U.S. and Canadian benefit programs in accordance with company policies and procedures.

Process enrollments, life event changes, dependent verification, beneficiary updates, and employee benefit terminations.

Respond to employee inquiries regarding eligibility, enrollment, coverage, vendors, and plan provisions.

Coordinate with vendors, payroll, and HR teams to resolve benefit-related issues.

Support annual enrollment activities and employee benefit communications.

Maintain accurate records and data within HR and benefits administration systems.

Assist with audits, reporting activities, and compliance reviews.

Identify process improvement opportunities and support operational efficiencies.

Other related duties assigned as needed.

What you will need:

• 2- 4 years of applicable experience is required.
• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education, training, and work experience.
• Knowledge of employee benefits administration principles and practices.
• Understanding of health and welfare benefit programs.
• Strong customer service and problem-solving skills.
• Ability to interpret policies, procedures, and benefit documentation.
• Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, Outlook, and HR systems.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.

Added bonus if you have:
CEBS coursework or certification preferred

SHRM-CP preferred

PHR preferred

What we offer you:

• A multifaceted and challenging legal career with a high degree of responsibility
• A broad spectrum of legal experiences with a thriving Fortune 500 corporation in an innovative, ever-changing industry
• A modern work environment, and a collaborative and dedicated group of colleagues who look forward to working together as a team to accomplish our goals
• A competitive salary and a range of benefits designed to support your wellbeing
• The chance to work on some of the most challenging, relevant legal issues in financial services and information technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass