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Customer Operations Associate Jobs in Evanston, IL

JCPenney

Operations Associate - Yorktown S/C

Lombard, IL · On-site

$15 - $18.75/hr

Operations Associate The Operations Associate's role is to create an outstanding customer ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

Carmax

Business Operations Associate

Glencoe, IL · On-site

$16 - $25.60/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

CarMax, Inc.

Business Operations Associate

Glencoe, IL · On-site

$16 - $25.60/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Chicago, IL · On-site

$16 - $25.60/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

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Showing results 21-40

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Evanston, IL

Customer Operations Associate information

See Evanston, IL salary details

$9

$24

$48

How much do customer operations associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer operations associate in Evanston, IL is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are popular job titles related to Customer Operations Associate jobs in Evanston, IL?

For Customer Operations Associate jobs in Evanston, IL, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Evanston, IL look for?

The top searched job categories for Customer Operations Associate jobs in Evanston, IL are:

What cities near Evanston, IL are hiring for Customer Operations Associate jobs?

Cities near Evanston, IL with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Evanston, IL as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $50,164 per year, or $24.1 per hour.

Strategy & Operations Associate

Beyond Finance

Chicago, IL • On-site

Full-time

Re-posted 19 days ago

Beyond Finance rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

About the Role
Beyond Finance is seeking a driven Strategy & Operations Associate to join our dynamic Strategy & Operations team. Acting as an internal strategy and implementation group, we partner directly with the Executive Team to lead high-impact, cross-functional initiatives. From uncovering insights to driving execution, we play a critical role in shaping the direction of the business.

We're looking for someone who brings strategic thinking, analytical horsepower, and a passion for operational excellence. The ideal candidate thrives in fast-paced environments, enjoys solving complex problems, and is eager to roll up their sleeves to deliver real results.

What You'll Do
As an Strategy & Operations Associate, you'll take ownership of high-priority projects from ideation to implementation. Your responsibilities will include:

  • Leading end-to-end initiatives focused on new growth opportunities, process improvements, and enhancing the customer experience-from initial assessment through to execution and measurable impact
  • Conducting rigorous financial and strategic analyses to identify, prioritize, and evaluate key business opportunities
  • Managing a roadmap of operational enhancements that reduce risk, increase efficiency, and unlock new capabilities
  • Collaborating across departments and business units to develop and implement impactful solutions
  • Building and maintaining operational dashboards and reporting tools to track performance and deliver actionable insights on key metrics and KPIs
  • Proactively identifying areas for improvement and driving initiatives that move the needle

What We're Looking For

  • Bachelor's degree required; MBA a plus but not required
  • 2+ years of experience in management consulting, investment banking, private equity, strategy, or at a high-growth startup
  • Proven ability to execute strategic and operational initiatives with measurable results
  • Strong grasp of financial and business fundamentals
  • Analytical and detail-oriented mindset with a knack for problem-solving
  • Advanced Excel skills and experience building financial models
  • A proactive, hands-on approach and the flexibility to adapt in a fast-changing environment
  • Excellent communication and interpersonal skills
  • Willingness to travel occasionally

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