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Customer Operations Associate Jobs in Gurnee, IL

JCPenney

Operations Associate

Algonquin, IL · On-site

Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one ...

Wisconsin

Operations Associate

Kenosha, WI

$15/hr

They will monitor the building activities, assist customers, and provide technical services for events and setup/tear down equipment to those using the facilities. The Operations Associate needs to ...

Crateandbarrel

Operations Associate

Northbrook, IL · On-site

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

ULINE

Finance Operations Associate

Glenview, IL · On-site

As a Finance Operations Associate on Uline's Finance team, you'll work with customers to keep accounts running smoothly and support essential tax processes. If you're eager to learn, we will train ...

ULINE

Finance Operations Associate

Waukegan, IL · On-site

As a Finance Operations Associate on Uline's Finance team, you'll work with customers to keep accounts running smoothly and support essential tax processes. If you're eager to learn, we will train ...

ULINE

Finance Operations Associate

Kenosha, WI · On-site

As a Finance Operations Associate on Uline's Finance team, you'll work with customers to keep accounts running smoothly and support essential tax processes. If you're eager to learn, we will train ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Gurnee, IL

Customer Operations Associate information

See Gurnee, IL salary details

$9

$24

$48

How much do customer operations associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer operations associate in Gurnee, IL is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $26.30 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What job categories do people searching Customer Operations Associate jobs in Gurnee, IL look for? The top searched job categories for Customer Operations Associate jobs in Gurnee, IL are:
What cities near Gurnee, IL are hiring for Customer Operations Associate jobs? Cities near Gurnee, IL with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Gurnee, IL as of August 2026, with employment types broken down into 70% Full Time, 27% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $51,326 per year, or $24.7 per hour.

Operations Associate

Northwestern Mutual

Vernon Hills, IL • On-site

Full-time

Re-posted 14 days ago

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

163rd of 304 rated insurance

Job description

Job Title: Operations Associate - Wealth Management
Company: Integrative Wealth Advisors, Northwestern Mutual
Location: Vernon Hills, IL
Employment Type: Full Time
Position Overview: The Operations Associate plays a critical role in supporting the day-to-day administrative and operational functions of a fast-paced wealth management team. This individual ensures a seamless client experience by managing account paperwork, processing transactions, and maintaining accurate records. The ideal candidate is detail-oriented, organized, and thrives in a structured, process-driven environment.
Key Responsibilities:
  • Prepare, review, and submit new account paperwork, ensuring accuracy and completeness
  • Facilitate account openings across investment and insurance platforms
  • Process client transactions including transfers, rollovers, distributions, and beneficiary updates
  • Monitor and track the status of account applications and transfers, following up as needed
  • Maintain organized and compliant client records and documentation
  • Coordinate with custodians, internal departments, and external partners to resolve operational issues
  • Ensure all activities comply with firm policies, regulatory requirements, and industry standards
  • Assist advisors and team members with administrative and operational tasks
  • Identify opportunities to improve processes and enhance efficiency

Qualifications:
  • Bachelor's degree preferred (Finance, Business, or related field a plus)
  • 1-3 years of experience in financial services, operations, or administrative support preferred
  • Strong attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Ability to handle multiple tasks and prioritize effectively in a deadline-driven environment
  • Strong communication and problem-solving skills
  • Proficiency in Microsoft Oice (Excel, Word, Outlook); CRM experience is a plus

Preferred Skills:
  • Familiarity with account opening procedures and transfer processes (ACATs, rollovers, etc.)
  • Understanding of basic investment and insurance products
  • Experience working with custodial platforms What We Offer:
  • Competitive compensation and benefits package
  • Opportunities for professional development and growth
  • Collaborative and supportive team environment
  • Exposure to wealth management operations and client service

Benefits: $55,000-$65,000 depending on experience and licensing plus benefits

What Northwestern Mutual employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Northwestern Mutual logo

About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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