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Customer Operations Associate Jobs in Caseyville, IL

Carmax

Business Operations Associate

Saint Louis, MO

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Caseyville, IL

Customer Operations Associate information

See Caseyville, IL salary details

$8

$23

$46

How much do customer operations associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer operations associate in Caseyville, IL is $23.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $25.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What cities near Caseyville, IL are hiring for Customer Operations Associate jobs?

Cities near Caseyville, IL with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Caseyville, IL as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $49,501 per year, or $23.8 per hour.

Customer Service Operations Associate, Filing Manager

Clayton, MO • On-site

Wolters Kluwer N.V.
See more jobs at Wolters Kluwer N.V.external

$29K - $48K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

The Customer Service Operations Associate ("CSOA") - Filing Manager is a member of the Account Services Department within CT's Business Licensing ("BL'') Team. The CSOA is primarily responsible for preparing and submitting applications necessary to obtain, amend, renew or close licenses and registrations for our clients.
Essential Duties and Responsibilities:
  • Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries
  • Submit 50-100 applications per week (varies based on complexity of filings)
  • Work closely with Customer Success Associate-Account Managers ("CSA") to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure
  • Ensure that any changes to the filing process are documented within our internal database by relaying any such changes to BL'.s onboarding and/or research teams
  • Operate efficiently within an internal collaborative team environment
  • Other duties as assigned

Job Qualifications:
  • Minimum Bachelor's degree, or equivalent experience
  • 1-2 years of data entry and/or licensing experience is preferred

Other Knowledge, Skills, Abilities or Certifications:
  • Exceptional interpersonal skills to communicate with government agencies and colleagues
  • Use of considerable tact and discretion when dealing with sensitive data
  • Ability and desire to work in a fast paced environment
  • Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
  • Excellent attention to detail and high degree of accuracy and consistency
  • Top of the line organization skills in all facets of project workflow
  • Superb time management skills
  • Ability to maintain a customer centric focus and work ethic at all times

Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$29,200.00 - $48,900.00 USD
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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