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Customer Operations Associate Jobs in Boston, MA

Eastern Bank

Operations Associate I

Wellesley, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

Eastern Bank

Operations Associate I

Wellesley, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... customers as needed. Responsibilities: Maintains primary responsibility for all operational ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Boston, MA

Customer Operations Associate information

See Boston, MA salary details

$10

$27

$54

How much do customer operations associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer operations associate in Boston, MA is $27.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Boston, MA?

The most popular types of Customer Operations jobs in Boston, MA are:

What are popular job titles related to Customer Operations Associate jobs in Boston, MA?

For Customer Operations Associate jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Boston, MA look for?

The top searched job categories for Customer Operations Associate jobs in Boston, MA are:

What cities near Boston, MA are hiring for Customer Operations Associate jobs?

Cities near Boston, MA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Boston, MA as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $57,922 per year, or $27.8 per hour.

Retail Operations Associate, Sandro/Maje, Chestnut Hill

SMCP NORTH AMERICA (US, CANADA)

Needham, MA

$19 - $22/hr

Full-time, Part-time

Medical, Dental, Life, Retirement, PTO

Posted 6 days ago

Job description

SMCP - Sandro, Maje, Claudie Pierlot

LOCATION: Chestnut Hill, Massachusetts, United States

FT/PT Operations Associate

At SMCP, our ambition is to become the global leader in the accessible luxury space. Our four Brands spread Parisian chic around the world by offering unique products & premium experiences to our customers in 43 countries. Our dreams of dressing the men and women in Paris have now transcended into a global reality across five continents.  

 SMCP has successfully developed a business model that blends elements of luxury and fast fashion based on the belief that Parisian elegance is only as desirable as it is sustainable and has therefore set ambitious sustainability objectives for 2030 to help preserve our planet. 

Visit our global company website at https://www.smcp.com/en/ to learn more. 

 

Be Our Passionate Entrepreneur OPERATIONS ASSOCIATE:  Here's Where You Come In... 

As Operations Associate,  your impact will be huge in ensuring operational efficiency with all aspects of the "back of the house" to facilitate the customer experience.  It will involve strong attention to detail, thinking outside the box, and most importantly being passionate about sales operations. Some of the important responsibilities associated with this critical role are as follows:

Administrative / Merch Paperwork Processing

  • Merchandise check-in and processing
  • Store-to-Store transfers
  • Markdowns
  • RTV's

Visual Merchandising

  • Floor sets / floor moves
  • Replenishment
  • Maintenance

Asset Protection

  • Shortage strategies
  • Inventory Control
    • Cycle counts
    • Physical inventory preparation + execution

Safety

Stockroom organization

Sales Floor Support

  • POS
  • Greeting customers

As an Operations Associate at SMCP, no day is the same so it will never grow monotonous! 

KEY INGREDIENTS - SUCCESSFUL OPERATIONS CANDIDATE:  

  • 1+ years of prior sales support experience including POS, merchandising paperwork, cycle counts, and inventory management.
  • Strong organization skills and ability to work within established timelines.
  • Strong attention to details.
  • Solid problem-solving skills
  • Brand appropriate personal presentation
  • Strong communication skills
  • Flexibility with scheduling needs of the business.
  • Bilingual in certain key markets.

WHAT WE HAVE IN STORE FOR YOU: 

  • Competitive Base Hourly Pay 
  • Group Health + Dental + Life Insurance + 401K Retirement Savings Plan 
  • Paid Time Off :  Paid holidays + vacation
  • Wardrobe (6 to 8 pieces per season based on eligibility) 
  • Generous Shopping Discount - 50% off Retail 
  • Career Growth: you will have the opportunity to work with an experienced Leader who will help you to achieve your full potential. 
Boston Pay Transparency
$19—$22 USD

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