Customer Operations Associate Jobs in New Mexico

Location: USA - Rio Rancho, 4100 Sara Road

Division: Solutions

Position Summary: The Commercial Vehicle Driver / Warehouse Operator is a dual role. Operations Driver is responsible for safely operating commercial motor vehicles (GVWR >10,000 lb. and ≤26,000 lb.) to perform local pick-up and delivery (P&D) and conducts warehouse operations including shipping, receiving, picking, and quality control. Responsibilities include verifying shipment paperwork, weighing/dimension checks, loading/unloading (including ULDs), staging and replenishment, product scanning, and accurate documentation. The role requires strict adherence to DOT/FMCSR, company SOPs, and site safety policies, while meeting performance, safety, and quality objectives. The Operations Driver is responsible for operating power industrial trucks for the purpose of moving, locating, relocating, stacking, and counting merchandise. The operator is accountable for the safe and efficient operation of the vehicle and may also be required to perform Order Filler and Checker duties.

Shift: 7- Back-half Days (Thu-Sat, every other Wed, 0700-1900)

Essential Duties & Responsibilities:

• Operations Driver:
• Responsible to maintain a neat and orderly storage lot oriented toward maximizing efficiency in servicing the customer needs.
• Operate company commercial vehicles within a ~20 air‑mile radius to deliver and recover freight from customer locations.
• Verify shipment bills for required information prior to loading.
• Load and unload freight safely; weigh and check dimensions against shipper calculations.
• Sort outbound freight and load ULDs and trucks.
• Must function and interact on a daily basis with warehouse supervisors and comply with warehouse safety requirements.
• Provide professional customer interaction during P&D protect freight integrity and security.
• Proper use of Airline/Electrical hookup/and Backing procedure is a must.
• Follow all company policies, guidelines, and quality procedures.
• Perform other job-related duties as assigned.
• Receiving/Put-Away:
• Use gas or electric forklifts/MHE to load outbound shipments, move and stack product. Efficiently stack and store products in appropriate area.
• Maintain an organized work area.
• Order Picking:
• Pull and prepare for shipment, ensuring that the exact number and type of product is loaded and shipped.
• Perform picking duties in an efficient manner that meets customer service standards.
• Prepare freight for operations accurately and in a timely manner as required.
• Quality:
• Ensure inbound and outbound shipments are accurate and free of damage.
• Report quality variances
• Delivery:
• Efficiently moves product form staging and/or storage to production lines and/or staging docks.
• Proper documentation must accompany freight.
• Inventory:
• Keep appropriate records and reports to guarantee that tight inventory control and security are maintained.
• Assist in physical inventories. Ensure proper stock rotation.
• Safety, Housekeeping, and Compliance:
• Maintain a clean, neat, orderly work area, and assist in security of the warehouse
• Will comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/ MSDS Standards.
• Participates in safety meetings.
• Equipment Operation:
• Load, unload, move, stack, and stage product and materials using a forklift, clamp truck, drum attachment, or other power equipment.
• Maintain the facility's equipment and materials in a neat, clean, and orderly fashion.
• On a daily basis, inspect and perform minor maintenance on the forklift or other equipment.
• Operate all equipment in a safe and efficient manner following prescribed work methods.
• Associates must maintain an active forklift certification.
• Maintenance:
• Perform or assist in building, grounds, and equipment maintenance as assigned.
• Other Duties:
• Change fuel tanks on forklifts as needed: participate in physical inventories; perform labeling, sorting, wrapping, packing, and repacking as needed
• Repair pallets, when necessary, trailers, and truck bays as requested.
• Help maintain the facility to provide a clean, safe work environment.
• Performs other duties as required.
• Work overtime as dictated by business whether mandatory or voluntary.
• Supervisory Responsibilities:
• None
• Minimum Required Qualifications:
• Education and/or Experience: Must have a high school diploma or general education degree (GED). Must have 2 years with a clear driving record 6 months experience working in a logistics/distribution/relevant environment. Able to operate MHE
• Certificates, Licenses, Registrations or Professional Designations: Satisfactory completion of a forklift training program. Valid driver's license. Ability to pass federal/state/local background checks, clearances, and drug/alcohol tests (e.g., airport or TSA as applicable)
• Other: Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
• Skills, Knowledge & Abilities:
• Computer Skills: Basic computer skills. RF Scanners. WMS functions
• Language Skills: English (reading, writing, verbal)
• Mathematical Skills: Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.
• Other: Strong attention to detail accuracy and accomplish job task in a timely manner. Ability to perform duties with minimal supervision or guidance. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. Must be able to work as assigned outside and in a warehouse environment. Must have a clean driving record.
• Preferred Qualifications:
• 1-2 years' experience working in a warehouse/logistics/distribution environment
• 1-2 years forklift experience.
• Current or prior MHE certification
• Physical Demands:
• Occasionally: Handling/Fingering, Sitting
• Frequently: Bending
• Constantly: Walking and Standing
• Ability to Lift/Carry and Push/Pull: 21-50 pounds, Reach above shoulder, reach outward, squat, or kneel.
• Work Environment:
• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
• Reasonable Accommodations Statement:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Compensation:
• Compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
• DSV – Global transport and logistics:
• Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work