Customer Operations Assistant Jobs in Colorado (NOW HIRING)

Who We Are:

Axis Residential is a forward-thinking, property management organization, part of Inland Group – a vertically integrated real estate developer, contractor, and owner of multifamily housing communities based in Spokane, WA. Collectively, we have set ourselves apart as an industry leader who genuinely cares for the well-being and success of our people while creating an environment of meaningful community for our residents. Our success is a result of our team and culture– we take a relational and entrepreneurial approach to business and our team members are authentic, curious, natural leaders who value the greater team. We love what we do, and we are committed to excellence in our work.

The Position:

We are seeking a people-focused Operations Task Force team member for our Colorado region of Affinity Living Communities. As the Operations Task Force, you will be a go-to resource in Axis Residential policies and standard operating procedures. You will be responsible for assisting and supporting Affinity Living Communities associates, traveling to communities providing relief site support and interim coverage in the absence of a Community Director or associate.

• Provide leadership for a specific community in the absence of the Community Director, Assistant Community Director, or Leasing Consultant to ensure the property operations continue according to operational standards.
• Create and maintain a community culture focused on enhancing our residents’ way of life while providing excellent customer service and a supportive home environment.
• Hands-on, in-the-trenches involvement in the operation of the assigned community on an ongoing basis.
• Effectively and regularly communicate progress, challenges, statuses, etc. of assignment with Director and Axis Residential Executive Team to provide proactive updates as needed.
• Analyze competitors and monitor surroundings to maximize profitability and sales opportunities.
• Research and provide analysis of information about the capabilities, vulnerabilities, and intentions of local competitors to ensure Affinity maintains a competitive market edge.
• Consistently evaluate additional income opportunities and expense reductions.
• Support underperforming properties, correcting deficiencies as identified by Axis Residential Team.
• Significant travel required as needed, based on deployment to perform special tasks or specific projects.
• Conducts audits and property reviews when necessary.
• Comply with all company policies and procedures.
• Comply with all Fair Housing laws.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional tasks in order to meet the needs of the organization.

What We Are Seeking:

A professional, relationship-focused Operations Task Force who can effectively support our communities and teams while building rapport with residents.

• Must be a team player who takes a “we over me” approach to building and sustaining relationships with others.
• Strong employee relations and leadership skills.
• Must be determined, ambitious, and self-motivated.
• Excellent communication skills; must be proficient in speaking, reading, and writing in English.
• Must possess strong to expert working knowledge of Affinity Living Communities systems, policies, and procedures.
• Must have on-site management experience.
• Strong computer skills, including MS Office, Google-Suite, property management software (i.e., Yardi, OnSite), and CRM solutions.
• Willingness to work evenings and weekends as necessary.
• High School diploma or equivalency certificate.
• Valid driver’s license and insured, operable vehicle.

Compensation and Benefits

• Competitive pay, $75,000 - $80,000 (based on experience).
• Annual bonus incentive.
• Annual performance review with potential merit increase.
• Medical, Dental, & Vision insurance - with 100% employer paid monthly premiums for associates.
• Flexible Spending Accounts- for healthcare and dependent care.
• Disability, AD&D, and Life insurance.
• 401(k) with 3% company contribution.
• Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
• Employee Assistance Program.
• Charitable giving program and community involvement.

Physical Requirements:

• Sitting: 3-7 hours/day.
• Walking: 1-3 hours/day.
• Climbing: 0-3 hours/day, stairs.
• Lifting: 10-25 lbs. occasionally.
• Endurance: light to moderate energy.
• Manual Dexterity: frequent fine motor skills.
• Near Vision: minimal near vision.

Environmental and Safety Factors:

• Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
• Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
• Pace of Work: great, multi-tasking/pressure paced environment.
• Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.

We will be accepting applications for this position through July 6th, 2026.

Here at Axis Residential, we are committed to offering an inclusive and accessible experience for all job applicants and associates. We are proud to be an equal opportunity employer, and we do not discriminate against applicants or associates based on race, color, religion, creed, national origin, sex, sexual orientation, gender identity, age, disability, marital status, pregnancy, veteran status, or any other status protected by law. Applicants with disabilities may be entitled to reasonable accommodation for the job application and hiring process. If you need assistance completing this application due to a disability, please contact our Human Resources Department.