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Customer Operations Assistant Jobs in Colorado (NOW HIRING)

Mountain Insurance Brokers, Inc

$50K - $75K/yr

In this position you will provide customer service to clients, assist producers, help with accounting and agency operations and even be called on to do sales....however you may also be asked to ...

Denver Int'l. Airport

$22.53 - $28/hr

You will assist staff and customers daily. This is a great opportunity for a detail-oriented ... As a Commercial Transportation Operations Assistant, you can expect to: * Interpret, apply, and ...

New

Denver

$22.53 - $28/hr

You will assist staff and customers daily. This is a great opportunity for a detail-oriented ... As a Commercial Transportation Operations Assistant, you can expect to: * Interpret, apply, and ...

New

City and County of Denver

$22.53 - $28/hr

You will assist staff and customers daily. This is a great opportunity for a detail-oriented ... As a Commercial Transportation Operations Assistant, you can expect to: * Interpret, apply, and ...

New

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Customer Operations Assistant information

What are the key skills and qualifications needed to thrive as a Customer Operations Assistant, and why are they important?

To thrive as a Customer Operations Assistant, you generally need strong communication, organizational, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM systems, order management software, and Microsoft Office Suite is typically required. Attention to detail, patience, and a customer-centric attitude help individuals excel in supporting clients and collaborating with internal teams. These abilities are crucial for ensuring efficient operations, high customer satisfaction, and seamless service delivery.

What is the difference between Customer Operations Assistant vs Customer Service Representative?

AspectCustomer Operations AssistantCustomer Service Representative
Primary FocusSupports operational processes, order management, and backend functionsHandles direct customer inquiries, complaints, and service issues
Work EnvironmentOffice setting, often behind the scenesFrontline, interacting directly with customers
Required SkillsAdministrative skills, familiarity with CRM and order systemsCommunication skills, problem-solving, customer interaction

While both roles involve customer interaction, the Customer Operations Assistant primarily focuses on supporting operational tasks and backend processes, whereas the Customer Service Representative directly engages with customers to resolve issues and provide support. Both roles are essential in customer-focused industries but serve different functions within the customer experience.

How does a Customer Operations Assistant typically collaborate with other departments to resolve customer issues?

Customer Operations Assistants often act as a bridge between customers and internal teams such as sales, technical support, and logistics. When addressing customer inquiries or concerns, they may need to coordinate with these departments to gather information, expedite solutions, or communicate updates. Effective communication and organization skills are essential, as the role requires tracking issue progress and ensuring follow-up. This collaboration not only helps resolve customer issues efficiently but also provides valuable feedback to improve overall service processes.

What are Customer Operations Assistants?

Customer Operations Assistants are professionals who support the daily operations of a company’s customer service or operations department. They handle administrative tasks such as processing orders, responding to customer inquiries, maintaining records, and coordinating between different teams to ensure smooth service delivery. Their role is essential in ensuring customer satisfaction and efficient workflow within the organization. Customer Operations Assistants often use communication, problem-solving, and organizational skills to address customer needs and assist in resolving any operational issues.
What cities in Colorado are hiring for Customer Operations Assistant jobs? Cities in Colorado with the most Customer Operations Assistant job openings:
Customer Operations Assistant jobs near you
Infographic showing various Customer Operations Assistant job openings in Colorado as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.
Insurance Office Operations / Customer Service / Sales

Insurance Office Operations / Customer Service / Sales

Mountain Insurance Brokers, Inc

On-site

$50K - $75K/yr

Full-time

Medical, Dental

This job post has expired today. Applications are no longer accepted.

Job description

Big Independent insurance agency with a small operations office is looking for an insurance experienced individual to assist in all facets of agency operations. In this position you will provide customer service to clients, assist producers, help with accounting and agency operations and even be called on to do sales....however you may also be asked to provide simple tasks like answer phones and open and distribute the mail. Basically we are looking for a Jack-Of-All- Trades. This agency was established in 1997, and has $40M of premium on the books, 70% commercial lines. This is an in-office position, not remote. We require a dependable, professional, mature, self-motivated individual. Exact hours are flexible, office hours are 8:30-5. Salary + bonus commensurate with experience. Health and Dental Benefits. Prior Insurance experience is mandatory Employment Type: Full Time Years Experience: 1 - 3 years Salary: $50,000 - $75,000 Annual Bonus/Commission: Yes

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