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Customer Manager Jobs in Summit, NJ (NOW HIRING)

SPS North America

Client Manager

New York, NY

Client Manager Reports To: Client Director, Managing Vice President, or equivalent senior leadership Position Summary The Client Manager (CM) is a high-visibility operational leader responsible for ...

SPS North America

Client Manager

New York, NY · On-site

Client Manager Reports To: Client Director, Managing Vice President, or equivalent senior leadership Position Summary The Client Manager (CM) is a high-visibility operational leader responsible for ...

1Huddle

Manager, Customer Success

Newark, NJ · On-site

Manage customer relationships, beginning from onboarding, through account management to renewal. * Contributing to the success of our clients by helping them get the most out of our platform through ...

1Huddle, Inc.

Manager, Customer Success

Newark, NJ · On-site

Manage customer relationships, beginning from onboarding, through account management to renewal. * Contributing to the success of our clients by helping them get the most out of our platform through ...

1Huddle

Manager, Customer Success

Newark, NJ · On-site

Manager, Customer Success Today, companies spend huge amounts of time & money on training that is outdated, boring and quickly forgotten by employees. With our game based training platform companies ...

Dreamdata

Technical Customer Success Manager

Manhattan, NY · On-site

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about CS and data-driven results ...

Dreamdata

Technical Customer Success Manager

Manhattan, NY · On-site

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about CS and data-driven results ...

Dreamdata

Technical Customer Success Manager

New York, NY · Hybrid

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about CS and data-driven results ...

Sprinklr

Sr. Customer Success Manager

New York, NY · On-site +1

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer ...

New

Workday

Sr Customer Success Manager

New York, NY · On-site

Customer Success Management (CSM) is Workday's bridge between our Professional Services and Production Services teams. Members of CSM advocate on behalf of Workday customers and take a team-based ...

Centellic

Customer Success Manager - Law.com

New York, NY · On-site +1

$66K/yr

Customer Success Manager - Law.com Department: Commercial Employment Type: Full Time Location: New York Compensation: $66,300 / year Description Position Summary Centellic is seeking a Customer ...

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Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Summit, NJ

Customer Manager information

See Summit, NJ salary details

$35.1K

$70.2K

$113.7K

How much do customer manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer manager in Summit, NJ is $70,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $82,900.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What job categories do people searching Customer Manager jobs in Summit, NJ look for?

The top searched job categories for Customer Manager jobs in Summit, NJ are:

What cities near Summit, NJ are hiring for Customer Manager jobs?

Cities near Summit, NJ with the most Customer Manager job openings:

Customer Manager jobs near you

Client Manager

SPS North America

New York, NY

Full-time

Re-posted 12 days ago

Job description

Job Title: Client Manager

Reports To: Client Director, Managing Vice President, or equivalent senior leadership

Position Summary

The Client Manager (CM) is a high-visibility operational leader responsible for driving service excellence, staff performance, and client satisfaction across multiple locations within an assigned territory. ⭐
Dedicated to a specific client, the CM oversees multi-level teams, ensures adherence to Service Level Agreements (SLAs), and partners closely with Operations, Finance, HR, and executive stakeholders to deliver seamless, high-quality workplace services.

From operational oversight to financial stewardship, the CM is accountable for meeting SLAs, optimizing performance, managing P&L elements, strengthening client relationships, and cultivating a high-engagement employee culture. ????

Core ResponsibilitiesService Delivery & Operations Leadership ⚙️

  • Ensure excellence in service delivery across all assigned sites.

  • Own the intake, delegation, execution, and completion of all client requests.

  • Guarantee all client and organizational deadlines are achieved without exception.

  • Manage staffing, resources, and technology effectively across all sites.

  • Ensure SLA coverage, floaters, and staffing partnership with HR.

  • Maintain a safe, compliant, high-performing work environment.

  • Document and escalate incidents promptly.

  • Conduct regular site visits to enforce operational compliance.

Financial & Performance Management ????

  • Support leadership in maintaining P&Ls at or above proforma targets.

  • Oversee payroll, billing, and A/R execution with precision.

  • Lead monthly budget forecasting and financial review.

  • Identify opportunities for year-over-year growth.

  • Optimize profitability, hours, and gross margin.

Client Relationship & Engagement ????

  • Maintain high levels of client satisfaction (CSI).

  • Lead monthly and quarterly client business reviews.

  • Serve as a trusted advisor to client leadership.

  • Drive employee engagement to sustain or improve ESI scores.

  • Champion the SPS Governance Model for proactive client satisfaction.

Talent Leadership & Workforce Development ????

  • Lead and develop multi-level teams across locations.

  • Set expectations, clarify workflow, and resolve operational issues.

  • Conduct performance evaluations and maintain employee documentation.

  • Reduce turnover through coaching and recognition strategies.

  • Cross-train teams to build capability and bench strength.

Operational Excellence & Compliance ????

  • Enforce policies, KPIs, and SLAs with discipline.

  • Manage vendor partnerships to ensure contract compliance.

  • Standardize reporting, metrics, and procedures.

  • Resolve site and client issues swiftly and professionally.

  • Lead special projects and operational improvements.

  • Serve as resource for OSHA, EEOC, and compliance matters.

Workplace Experience Leadership ????????

  • Design and deliver innovative workplace experience strategies.

  • Curate impactful experiences that promote well-being and engagement.

  • Collaborate with catering/food services and service-line partners on events.

  • Measure event ROI and produce monthly workplace experience reports.

  • Oversee Workplace Experience Coordinators including hiring, training, and performance.

Communication & Business Partnership

  • Maintain consistent communication with SPS and client leadership.

  • Support business development initiatives as needed.

  • Coordinate travel for team members according to policy.

Competencies ????

  • Strong analytical and metric-driven decision-making

  • Client-obsessed mindset

  • High integrity and ethical judgment

  • Exceptional communication and presentation skills

  • Professional presence and service excellence

  • Strong organizational discipline

  • Emotional intelligence and conflict de-escalation

  • Strategic and creative problem-solving

  • Ability to manage multiple priorities

  • Talent leadership and coaching ability

  • Experience-driven mindset with focus on innovation

  • Data interpretation and performance insight skills

Qualifications ????

  • High School Diploma required; Bachelor's Degree preferred

  • 7–10+ years in relationship management and operational leadership

  • Multi-site management experience strongly preferred

  • Program/Project Management experience a plus

  • Proven ability to coach and develop frontline managers

  • Comfort interacting with C-suite leaders

  • High proficiency in business technology

  • Industry-related experience preferred

  • Strong ethics, professionalism, and client-driven mindset

Physical Requirements ????

  • Lift/move 40+ lbs regularly

  • Push carts up to 60 lbs capacity

  • Walk, bend, kneel, stand, or sit for extended periods

  • Operate office machinery

  • Speak while inputting data

  • Visual focus and color differentiation required

Travel Requirements ✈️

Up to 25% travel required.

Other Duties

Responsibilities may evolve and additional duties may be assigned as business needs change.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range
$100,000—$115,000 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
  • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
  • Bonuses: Are available for employee and client referrals for current employees.
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.