ZipRecruiter

Log In

1

Customer Manager Jobs in Decatur, AL (NOW HIRING)

Gerber Collision & Glass

Collision General Manager

Decatur, AL

$67K - $97K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The General Manager's primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the ...

The Boyd Group

Collision General Manager

Decatur, AL · On-site

$67K - $97K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The General Manager's primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the ...

The Boyd Group

Collision General Manager

Decatur, AL · On-site

$67K - $97K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The General Manager's primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the ...

The Boyd Group

Collision General Manager

Decatur, AL · On-site

$67K - $97K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The General Manager's primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the ...

The Boyd Group

Collision General Manager

Decatur, AL

$67K - $97K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The General Manager's primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the ...

aan

Customer Accounts Manager

Huntsville, AL · On-site

$14 - $14.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Accounts Manager The salary range for this role is $14.00 to $14.75 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...

aan

Customer Accounts Manager

Huntsville, AL · On-site

$14 - $14.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Accounts Manager The salary range for this role is $14.00 to $14.75 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...

aan

Customer Accounts Manager

Huntsville, AL · On-site

$14 - $14.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Accounts Manager The salary range for this role is $14.00 to $14.75 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...

Liberty National Jason Neal Agency

Be Seen First

Customer Service Account Manager

Cullman, AL · On-site

$30K - $70K/yr

We are seeking a Customer Service Account Manager to join our team! Responsibilities: * Prospect and contact potential customers * Reach agreed upon sales targets by the deadline * Set follow-up ...

next page

Showing results 1-20

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Decatur, AL

Customer Manager information

See Decatur, AL salary details

$30.9K

$62K

$100.3K

How much do customer manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer manager in Decatur, AL is $61,968.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $73,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the most commonly searched types of Customer jobs in Decatur, AL?

The most popular types of Customer jobs in Decatur, AL are:

What are popular job titles related to Customer Manager jobs in Decatur, AL?

For Customer Manager jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Decatur, AL look for?

The top searched job categories for Customer Manager jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Customer Manager jobs?

Cities near Decatur, AL with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Decatur, AL as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $61,968 per year, or $29.8 per hour.

Collision General Manager

Gerber Collision & Glass

Decatur, AL

$67K - $97K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Gerber Collision & Glass rating

6.9

Company rating: 6.9 out of 10

Based on 116 frontline employees who took The Breakroom Quiz

181st of 367 rated vehicle maintenance

Job description

AL Decatur - 115020

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures.  The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met.  They are responsible to coach and empower each team member’s performance and success in their individual roles.  The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members.  General Managers are committed to leading by example at all times.

Key Job Responsibilities

  • Ensure consistent execution of WOW (Wow Operating Way) plan.

  • Prepare and manage the annual and monthly operating budget of the collision center.

  • Forecast, target and track monthly sales, profit and expense objectives.

  • Deliver formal annual performance reviews and informal monthly performance reviews.

  • Monitor and maintain all A/P and A/R relating to the Collision Center.

  • Maintain a clean and organized repair facility at all times.

  • Monitor all maintenance required for all shop equipment, including the paint booth

  • Provide training for all staff as necessary

  • Ensure all staff wear proper safety gear and adhere to dress code.

  • Open and close the facility daily as per established procedures.

  • Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates

  • Manage all estimates to ensure labor mix is within established standards.  Manage store capacity.

  • Lead and manage all repair facility personnel.

  • Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.

  • Attend training, information sessions and workshops recommended by Senior Leadership Team.

  • Store CSI performance review and follow up within 24 hours.

Education and/or Experience Required

  • Post-Secondary Education or equivalent.

  • Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

  • Attention to detail and a high degree of accuracy.

  • Ability to consistently demonstrate a successful client experience

  • Communicate clearly both verbally and in writing.

  • Ability to motivate others utilizing effective coaching tools and management skills.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$67,000 - $97,000 / Year

Compensation is commensurate with skill, education and experience. 

Supplemental Pay: 

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

  • Up to 80 hours of Paid Time Off Annually

  • 2 weeks of paid parental leave for Full Time employees who work a minimum of 30 hour per week

  • 6 paid holidays annually 

  • Medical, Prescription Drug, Dental & Vision Insurance

  • 401(k) Retirement Plan with company match

  • Employer Paid Short-Term Disability & Life Insurance

  • Additional Voluntary Life Insurance

  • Continuing Education Opportunities

  • Free prescription or non prescription safety glasses each year

  • Annual Voluntary Uniform Stipend

#INDSOUTH

: Automotive, growth, advancement, collision repair, collision center, auto body, autobody, body shop, I-CAR, ICAR, dent repair, DRP, adjuster, appraiser, service advisor, writer, customer, manager, leader, management, career, potential, manager, trainer
Titles: Auto Body Shop Manager - Collision Manager - Body Shop Manager
 

What Gerber Collision & Glass employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply