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Customer Manager Jobs in Calera, AL (NOW HIRING)

Million Air

Customer Service Manager

Birmingham, AL · On-site

Objective The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager ...

General Informatics

Customer Success Manager

Birmingham, AL · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from IT services while driving client satisfaction and retention. This role combines technical knowledge ...

General Informatics

Customer Success Manager

Birmingham, AL · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from IT services while driving client satisfaction and retention. This role combines technical knowledge ...

Five Below

Customer Experience Manager

Birmingham, AL

$15/hr

  • Medical

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

Vantage Recruiting

CRM Manager

Birmingham, AL · On-site

... Manager is responsible for day-to-day administration, data quality, user support, reporting, and continuous improvement of the CRM platform. This role collaborates with business development ...

Million Air

Customer Service Manager

Birmingham, AL · On-site

$70K/yr

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Transform9

Senior Customer Success Manager

Birmingham, AL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Requirements * 3+ years in account management or customer success at a B2B SaaS company * Comfort with data - you can build the usage and ROI story from platform metrics * Strong executive-level ...

Transform9

Senior Customer Success Manager

Birmingham, AL · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Requirements * 3+ years in account management or customer success at a B2B SaaS company * Comfort with data -- you can build the usage and ROI story from platform metrics * Strong executive-level ...

Transform9

Senior Customer Success Manager

Birmingham, AL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Requirements * 3+ years in account management or customer success at a B2B SaaS company * Comfort with data - you can build the usage and ROI story from platform metrics * Strong executive-level ...

Public Storage

Customer Service - Self Storage Manager

Hoover, AL · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Property Managers get to work independently at multiple locations; spending time both inside and outside * We assess customer storage needs and make suggestions, including selling packing and ...

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Showing results 1-20

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Calera, AL

Customer Manager information

See Calera, AL salary details

$30.6K

$61.3K

$99.2K

How much do customer manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer manager in Calera, AL is $61,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $72,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the most commonly searched types of Customer jobs in Calera, AL?

The most popular types of Customer jobs in Calera, AL are:

What are popular job titles related to Customer Manager jobs in Calera, AL?

For Customer Manager jobs in Calera, AL, the most frequently searched job titles are:

What cities near Calera, AL are hiring for Customer Manager jobs?

Cities near Calera, AL with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Calera, AL as of August 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $61,309 per year, or $29.5 per hour.

Customer Service Manager

Million Air

Birmingham, AL • On-site

Full-time

Re-posted 27 days ago

Million Air rating

5.8

Company rating: 5.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

49th of 66 rated aviation services

Job description

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

Objective
The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build relationships with existing and new customers.

Responsibilities and Duties
1. Greet customers in a friendly, professional manner
2. Supervise the customer service team prioritizing, assigning and monitor work, provide training as required
3. Oversee invoicing for services for accuracy and completeness
4. Review customer service team payroll, manage overtime, and submit to payroll for processing
5. Responsible for hiring process to create a well-rounded team with customer and safety focus
6. Act on any reports of service failures or customer concerns until resolved to customers satisfaction
7. Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies
1. Customer focus - naturally outgoing/extroverted. Excellent interpersonal skills, self-motivated, and highly customer oriented.
2. Communicate with customers and employees in person, on phone, and through radio communications
3. Strong computer skills including Microsoft office products and point of sale programs
4. Basic mathematical knowledge
5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
6. Bi-lingual preferred

Reporting Relationship
This position reports to the General Manager

Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
1. Must be able to lift 25 pounds
2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work
This is an exempt position
This position may require working evenings and weekends, and on scheduled company holidays.

Travel
Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.


Education, Experience, and Eligibility Qualifications
1. Customer service experience preferably in the service industry
2. College degree preferred. High School Diploma accepted
3. Aviation/Hospitality customer service experience preferred
4. Ability to work evenings weekends, and holidays
5. Acceptable driving record
6. Ability to pass a background check
7. Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

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