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Customer Manager Jobs in Bountiful, UT (NOW HIRING)

Kadence

Customer Support Manager

Salt Lake City, UT · On-site

  • Medical

  • Retirement

Customer Support Manager About Kadence Kadence is a fast-paced, early-stage, venture capital-backed B2B SaaS company, and we're looking for a motivated Customer Support Manager in the Salt Lake City ...

Outcode Software

Customer Success Manager

Draper, UT · On-site

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Kadence Limited

Customer Support Manager

Salt Lake City, UT · On-site

$85 - $120/hr

  • Medical

  • Retirement

Customer Support Manager About Kadence Kadence is a fast-paced, early-stage, venture capital-backed B2B SaaS company, and we're looking for a motivated Customer Support Manager in the Salt Lake City ...

New

Lumion

Customer Success Manager

South Jordan, UT · On-site

  • Medical

  • Retirement

  • PTO

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational ...

PetsApp

Customer Success Manager

South Jordan, UT · On-site

$70 - $90/hr

  • Medical

  • Retirement

  • PTO

Customer Success Manager | full time, in-person, South Jordan, UT About Lumion: Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for ...

New

PDQ

Customer Success Manager

Salt Lake City, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency ...

Graybar

Manager Customer Service

Salt Lake City, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Graybar

Manager Customer Service

Salt Lake City, UT · On-site

$85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

PDQ

Customer Success Manager

South Salt Lake, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About PDQ PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and ... PDQ is seeking a bold, customer-driven problem solver to join our high-performing Customer Success ...

Kadince

Customer Success Manager

Ogden, UT · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Kadince

Customer Success Manager

Ogden, UT · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Kadince

Customer Success Manager

Ogden, UT · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Harmons

Customer Service Manager

West Valley City, UT · On-site

$18.90 - $20.40/hr

Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:

Quad

Customer Account Manager

Salt Lake City, UT · On-site

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product ...

Quad

Customer Account Manager

Salt Lake City, UT · On-site

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product ...

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Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Bountiful, UT

Customer Manager information

See Bountiful, UT salary details

$31.1K

$62.3K

$100.9K

How much do customer manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer manager in Bountiful, UT is $62,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $73,500.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are popular job titles related to Customer Manager jobs in Bountiful, UT?

For Customer Manager jobs in Bountiful, UT, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Bountiful, UT look for?

The top searched job categories for Customer Manager jobs in Bountiful, UT are:

What cities near Bountiful, UT are hiring for Customer Manager jobs?

Cities near Bountiful, UT with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Bountiful, UT as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $62,313 per year, or $30 per hour.

Customer Support Manager

Kadence

Salt Lake City, UT • On-site

Full-time

Medical, Retirement

Re-posted 9 days ago

Job description

Customer Support Manager
About Kadence
Kadence is a fast-paced, early-stage, venture capital-backed B2B SaaS company, and we're looking for a motivated Customer Support Manager in the Salt Lake City area to help us deliver exceptional customer experiences and maintain our growth momentum.
The ideal candidate is organized, detail-oriented, technically curious, and genuinely energized by helping customers succeed. You'll be one of the first people our users reach when they hit a question or a snag - guiding them through issues, coordinating fixes with our engineering and design teams, and making sure they get the most value out of Kadence. You'll sit at the center of the customer experience, working shoulder-to-shoulder with our Customer Success, Engineering, and Design teams, and you'll directly influence customer satisfaction, retention, and the long-term success of our platform.
We're looking for someone who is empathetic, resourceful, and thrives in ambiguity. You should be proactive in finding solutions, comfortable digging into technical problems, and eager to grow alongside a scaling SaaS startup. Kadence serves customers around the world, so a bit of flexibility across time zones and comfort collaborating asynchronously goes a long way.
Your Responsibilities
  • Support Inbox & Customer Communication - Own our support inbox (email and in-app chat via Intercom), delivering timely, accurate, and professional responses. You'll work alongside our AI support agent (Fin), handling the escalations and nuanced issues it can't resolve on its own, and making sure nothing falls through the cracks.
  • Customer Calls - Jump on calls with customers when a conversation is faster or clearer live - walking through an issue, gathering detail on a complex request, or reassuring an account through a tricky moment. Comfort and experience getting on calls with customers is a must.
  • Floorplans & Professional Services Coordination - This is a core, high-volume part of the role. You'll intake floorplan requests from customers (new buildings and floors, added or removed desks and rooms, calendar changes, and edits), translate them into clear, well-structured tickets for our Design/Floorplans team, and manage the back-and-forth as designers ask clarifying questions. You'll keep customers informed from submission through completion, and you'll be meticulous about building, room, and desk details.
  • Bug Reporting, Triage & Release Verification - Reproduce and investigate customer-reported issues (often on test accounts), then create detailed, well-documented bug tickets in Jira. You'll collaborate directly with Engineering to triage priority, recognize when something is a regression or warrants a hotfix, communicate realistic timelines to customers, and verify fixes once they ship to production.
  • Keeping Customer Success in the Loop - Serve as a communication hub between Engineering and the Customer Success team. You'll proactively keep CSMs up to speed on active bugs, known issues, workarounds, hotfixes, and new releases - so account owners are never caught off guard and can speak confidently to their customers.
  • Escalation & Tiered Support - Work within our tiered support model, coordinating closely with Customer Success Managers on high-priority, technical, or at-risk accounts to ensure timely resolution and follow-up.
  • Support Documentation & Help Center - Create and maintain clear, up-to-date customer-facing documentation. Strong help content directly powers better AI deflection and self-serve resolution, so this work has outsized impact.
  • Support Process Optimization - Suggest and implement improvements to ticket-handling workflows, SLAs, escalation paths, and the way we route floorplan and bug work.
  • Automation & Tooling - Identify opportunities to streamline repetitive tasks through automation across our support stack (e.g., Intercom, Jira, and HubSpot).
  • Product Feedback Collection - Capture recurring customer suggestions and frustrations, spot patterns, and prioritize them for the Product team.
Your Skills and Experience
  • Previous customer-facing support experience, ideally in a technical or B2B SaaS environment.
  • Experience with a customer support / helpdesk platform (Intercom, Zendesk, or similar) - bonus points for having worked alongside an AI support agent such as Fin.
  • Experience with issue-tracking tools such as Jira (or similar), and comfort creating clear, reproducible bug reports.
  • Technical fluency across the kinds of issues our customers hit, or a strong ability to ramp on them quickly:

Calendar integrations (Google Workspace and Microsoft 365)
SSO, directory sync, and identity services (WorkOS, Okta, Entra/Azure AD, Active Directory, SCIM)
Desktop/kiosk agent deployment via MDM tooling (Jamf, Intune)
Reading and troubleshooting with REST APIs (and helping customers with imports and integrations)
  • Comfort reading floor plans and working precisely with spatial/building data.
  • Awareness of data privacy and basic compliance considerations (e.g., handling PII responsibly; familiarity with concepts like HIPAA is a plus).
  • Comfort and experience getting on calls with customers.
  • Proficiency with Google Workspace and Microsoft Office.
  • Excellent communication and interpersonal skills, and the instinct to keep the right people informed.
  • Strong organizational skills and attention to detail.
  • Self-motivated, proactive, and able to work independently as well as within a globally distributed team, including some flexibility across time zones.
Your Benefits
  • Hybrid (ability to work from wherever works best for you) - ideally located near our Salt Lake City, UT hub.
  • Competitive salary.
  • Equity stock options program.
  • Health insurance + 401(k).

By joining Kadence, you'll be part of a fast-growing, early-stage, venture capital-backed company. That means access to resources, mentorship, and a network of experienced professionals committed to helping you succeed.
You'll also have the chance to play a critical role in shaping the future of the company and making a real impact on the Future of Work.
We believe hybrid work will reshape the way the world works for the next century. We're so passionate about this that we've crafted the Hybrid Manifesto - please check it out before applying for the role.
Department Customer Experience Role Customer Support Representative Locations Salt Lake City, UT Remote status Hybrid

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