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Customer Manager Jobs in Kentucky (NOW HIRING)

IMI

Customer Service Manager

Lawrenceburg, KY · On-site

Manage dispatch and inside sales. Oversee the process of taking concrete orders from customers, in an efficient manner while ensuring all appropriate questions are asked, including but not limited to ...

Winland Foods

Customer Business Manager

Buckner, KY · On-site

The Customer Business Manager (CBM) is accountable for overall customer performance vs. plan (AOP delivery), revenue and margin. This role will also be responsible for customer satisfaction ...

Stord

Customer Experience Manager

Hebron, KY

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

Stord, Inc.

Customer Experience Manager

Hebron, KY · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

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All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Kentucky

Customer Manager information

See Kentucky salary details

$28.7K

$57.4K

$92.9K

How much do customer manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer manager in Kentucky is $57,412.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $67,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
What are the most commonly searched types of Customer jobs in Kentucky? The most popular types of Customer jobs in Kentucky are:
What are popular job titles related to Customer Manager jobs in Kentucky? For Customer Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Kentucky look for? The top searched job categories for Customer Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Manager jobs? Cities in Kentucky with the most Customer Manager job openings:
Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Kentucky as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,412 per year, or $27.6 per hour.

Customer Success Project Manager

Vivid Impact

Louisville, KY • On-site

$50K - $55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Customer Success Project Manager

The Customer Success Project Manager is responsible for owning and executing all active jobs for assigned Vivid Impact customers, ensuring projects move accurately, efficiently, and on schedule from estimate through billing. This role serves as the primary point of contact for customers, blending project management, account management, and product expertise to deliver a best-in-class customer experience while driving operational excellence and profitable growth.

Schedule Details:

1st Shift: Monday - Friday, 8:00 AM - 5:00 PM.

This is an Onsite Position with remote work permitted on special occasions w/pre-approval from leadership.

Compensation Details:

$50,000 - $55,000 Base Salary + Additional Commission Opportunities.

Full-time employees are eligible for a comprehensive benefits package, including:

  • Paid Time Off (PTO)
  • Medical, dental, and vision insurance
  • Life insurance
  • Short-term disability coverage
  • 401(k) plan with company match
  • And more!

What You'll Do:

  • Serve as the primary point of contact for assigned customers, managing day-to-day communication and incoming calls.
  • Gather customer specifications, create job estimates, send quotes, and provide print-ready proofs for approval.
  • Manage all assigned jobs from order entry through production and billing, including digital storefront orders.
  • Maintain accurate job schedules, statuses, and documentation within EFI Epace.
  • Communicate proactively with customers regarding artwork approvals, production updates, issues, and timelines.
  • Coordinate with internal teams to ensure jobs are produced accurately, on time, and to quality standards.
  • Submit customer billing information accurately and in a timely manner.
  • Track and manage key performance indicators related to job volume, quality, billing, and revenue growth.
  • Build and maintain customer job catalogs to improve estimating speed and consistency.
  • Identify issues, problem-solve effectively, and follow through to resolution.

What We're Looking For:

  • Proven experience in project management, account management, or other high-performance, results-driven environments.
  • Experience managing multiple concurrent jobs or projects while meeting tight deadlines in a high-demand environment.
  • Strong customer service mindset with professional presence.
  • Strong technology aptitude, including workflow systems, automation tools, MS Excel, Smartsheet, or similar platforms.
  • Excellent verbal and written communication skills, with the ability to explain both technical and non-technical information.
  • Graphic communications or printing industry experience preferred.
  • Experience with EFI Epace preferred.
  • Bachelor's degree preferred.

Vivid Impact provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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