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Customer Manager Jobs in Kentucky (NOW HIRING)

Stord

Customer Experience Manager

Hebron, KY

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

Equifax

Customer Success Manager

Louisville, KY · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager is the trusted partner responsible for maximizing customer value and driving account retention within an assigned portfolio of clients across their entire experience ...

PaperWorks

Customer Service Manager

Louisville, KY · On-site

As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...

Equifax, Inc.

Customer Success Manager

Louisville, KY · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager is the trusted partner responsible for maximizing customer value and driving account retention within an assigned portfolio of clients across their entire experience ...

PaperWorks

Customer Service Manager

Louisville, KY

As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...

iCIMS

Customer Success Manager

Frankfort, KY · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Hertz

Customer Operations Manager

Louisville, KY · On-site

$50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

PaperWorks

Customer Service Manager

Louisville, KY · On-site

As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...

Five Below

Customer Experience Manager

Danville, KY · On-site

$15/hr

  • Medical

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

Creative Realities Inc

Customer Support Manager

Louisville, KY · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Foster a high-performance, customer-focused team culture Operational Management * Oversee daily support operations, ensuring timely response and resolution of tickets * Monitor and manage ticket ...

Five Below

Customer Experience Manager

Danville, KY

$15/hr

  • Medical

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

Five Below

Customer Experience Manager

Simpsonville, KY

$15/hr

  • Medical

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

Five Below

Customer Experience Manager

Simpsonville, KY · On-site

$15/hr

  • Medical

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

Holley Performance

CRM Manager

Bowling Green, KY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Manager supports Holley's Customer 360 vision by executing the hands on work required to build, maintain, and optimize CRM programs in HubSpot. This role focuses on daily operational execution ...

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Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Kentucky

Customer Manager information

See Kentucky salary details

$28.7K

$57.4K

$92.9K

How much do customer manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer manager in Kentucky is $57,412.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $67,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the most commonly searched types of Customer jobs in Kentucky?

The most popular types of Customer jobs in Kentucky are:

What are popular job titles related to Customer Manager jobs in Kentucky?

For Customer Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Kentucky look for?

The top searched job categories for Customer Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Manager jobs?

Cities in Kentucky with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Kentucky as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,412 per year, or $27.6 per hour.

Customer Support Manager

FURNITURE CONNECTION, INC.

Hopkinsville, KY • On-site

$19/hr

Full-time

Posted 9 days ago

Job description

Description

Customer Support Manager - Furniture Retail

Starting Pay: $19.00 per hour


Are  you organized, dependable, and comfortable helping both customers and  coworkers solve problems? Furniture Connection is looking for a Customer  Support Manager to help lead the daily office and customer support  operations at our store.

This  is a hands-on leadership role within a close-knit team of approximately  8-10 employees. You will directly oversee one customer support team  member while working closely with store leadership and the sales team to  ensure each customer's experience runs smoothly-from checkout and  financing through delivery and post-sale support.

Requirements

What You'll Do


Support Customers

  • Provide friendly, professional assistance to customers in person and by phone. 
  • Help resolve customer questions, concerns, and service issues. 
  • Follow up on customer needs and ensure issues are handled promptly. 
  • De-escalate difficult situations with patience, confidence, and professionalism. 

Keep Transactions Running Smoothly

  • Help ensure customer orders, payments, financing documents, and delivery information are accurate. 
  • Support a smooth handoff between the sales team and office. 
  • Identify and resolve checkout or order-processing issues before they affect the customer. 
  • Maintain accurate customer account and financing records. 

Lead the Customer Support Function

  • Provide daily guidance, training, and support to one customer support employee. 
  • Ensure office procedures, checklists, and administrative responsibilities are completed. 
  • Coach for accuracy, professionalism, follow-through, and excellent customer service. 
  • Help create a positive, team-oriented work environment. 

Support Store Operations

  • Open and close the store when scheduled. 
  • Serve as Manager on Duty as needed. 
  • Assist with payroll and commission reporting. 
  • Complete end-of-day balancing and help resolve discrepancies. 
  • Monitor purchase orders, financing timelines, and product delays. 
  • Help maintain an organized, professional, and customer-ready store. 

What We're Looking For

  • Strong customer service and problem-solving skills. 
  • Excellent attention to detail and follow-through. 
  • Ability to remain calm and professional in challenging situations. 
  • Confidence providing direction and holding others accountable. 
  • Strong communication and organizational skills. 
  • Dependable attendance and punctuality. 
  • Comfortable learning computer systems, financing processes, and office procedures. 
  • Previous retail, office, customer service, or leadership experience is preferred. 

Why This Role Matters


The  Customer Support Manager is an important connection between our  customers, sales team, and store operations. Your organization and  follow-through help ensure that promises made during the sale are  carried through after the purchase.If you enjoy helping people, solving problems, and keeping a busy workplace organized, we would love to meet you.


Apply today to join the Furniture Connection team! 

Apply