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Customer Loyalty Manager Jobs in Arizona (NOW HIRING)

KOHLS

Regional Loyalty Lead - Phoenix

Surprise, AZ · On-site

You will support Territory Loyalty Managers in effectively developing store teams at the ground ... Strong customer focus and customer-centric mindset * Proactive, self-starter who can work well both ...

Kohl's

Regional Loyalty Lead - Phoenix

Surprise, AZ · On-site

You will support Territory Loyalty Managers in effectively developing store teams at the ground ... Strong customer focus and customer-centric mindset * Proactive, self-starter who can work well both ...

PNC Bank

Regional Banker/Teller

Phoenix, AZ

$16 - $20/hr

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions ...

PNC

Regional Banker/Teller

Phoenix, AZ

$16 - $20/hr

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions ...

PNC

Personal Banker - Universal

Gilbert, AZ

$19 - $23.25/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC Bank

Personal Banker

Glendale, AZ · On-site

$19.25 - $23.25/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC

Personal Banker

Gilbert, AZ

$18 - $21.75/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC Bank

Universal Personal Banker

Phoenix, AZ · On-site

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC

Personal Banker

Tucson, AZ

$17.75 - $21.75/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC Bank

Personal Banker

Prescott Valley, AZ · On-site

$18.75 - $23/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC Bank

Personal Banker

Bullhead City, AZ · On-site

$17.50 - $21.25/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC

Personal Banker Bilingual Spanish Required

Phoenix, AZ

$10.50 - $12/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC

Personal Banker

Prescott Valley, AZ

$18.75 - $23/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC

Personal Banker

Glendale, AZ

$19 - $23.25/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

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All JobsCustomer Loyalty JobsCustomer Loyalty Manager JobsCustomer Loyalty Manager Jobs in Arizona

Customer Loyalty Manager information

See Arizona salary details

$22.8K

$54K

$94.1K

How much do customer loyalty manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer loyalty manager in Arizona is $54,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What does a customer loyalty manager do?

A Customer Loyalty Manager is responsible for developing and implementing strategies to retain existing customers and increase their loyalty to a brand. This role involves analyzing customer behaviors, designing loyalty programs, and working closely with marketing and customer service teams to enhance the overall customer experience. Customer Loyalty Managers use data to identify opportunities for improvement and ensure that loyalty initiatives align with business goals. Their ultimate aim is to increase customer satisfaction and lifetime value.

What are the key skills and qualifications needed to thrive as a customer loyalty manager?

To thrive as a Customer Loyalty Manager, you need expertise in customer relationship management, data analysis, and marketing strategy, often supported by a degree in business or marketing. Familiarity with CRM platforms, loyalty program software, and analytics tools is essential. Strong communication, problem-solving, and interpersonal skills help build trust and foster long-term customer engagement. These abilities are crucial for designing effective loyalty initiatives that drive customer retention and business growth.

How does a customer loyalty manager typically collaborate with marketing and sales teams to improve customer retention?

A Customer Loyalty Manager works closely with both marketing and sales teams to design and implement effective loyalty programs that align with broader business goals. They regularly share customer insights and feedback to help tailor marketing campaigns and sales approaches, ensuring a more personalized customer experience. This role often involves cross-departmental meetings to coordinate promotions, analyze program performance, and develop strategies that drive repeat business and foster long-term relationships. Effective communication and project management skills are crucial for successfully aligning these efforts.

What is the difference between Customer Loyalty Manager vs Customer Service Representative?

AspectCustomer Loyalty ManagerCustomer Service Representative
Primary FocusBuilding and maintaining customer loyalty programsHandling customer inquiries and resolving issues
Required SkillsCustomer relationship management, marketing, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentMarketing departments, customer experience teamsCall centers, retail stores, support centers
Common CertificationsCRM certifications, marketing coursesCustomer service certifications, communication training

The main difference between a Customer Loyalty Manager and a Customer Service Representative lies in their focus. The Loyalty Manager develops strategies to enhance customer retention and loyalty, often working on programs and campaigns. In contrast, the Customer Service Representative addresses individual customer issues and provides support. Both roles require strong communication skills, but the Loyalty Manager typically has a broader marketing and data analysis background, while the Customer Service Representative focuses on direct customer interactions.

What are popular job titles related to Customer Loyalty Manager jobs in Arizona?

For Customer Loyalty Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Loyalty Manager jobs in Arizona look for?

The top searched job categories for Customer Loyalty Manager jobs in Arizona are:

What cities in Arizona are hiring for Customer Loyalty Manager jobs?

Cities in Arizona with the most Customer Loyalty Manager job openings:

Customer Loyalty Manager jobs near you
Infographic showing various Customer Loyalty Manager job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 70% In-person, and 30% Remote job distribution, with an average salary of $54,048 per year, or $26 per hour.

Regional Loyalty Lead - Phoenix

KOHLS

Surprise, AZ • On-site

Other

Posted 12 days ago

Kohl's rating

5.8

Company rating: 5.8 out of 10

Based on 1,480 frontline employees who took The Breakroom Quiz

12th of 21 rated department stores

Job description

About the Role

As a Regional Loyalty Lead you will drive loyalty performance within your designated markets through the execution of in-store training, support, and associate development. You will support Territory Loyalty Managers in effectively developing store teams at the ground level and in driving results through various in-store visits and training formats.

What You’ll Do

  • Routinely visit stores within designated markets to host a variety of in-store training and conduct observations

  • Develop strong relationships with designated Store Managers, Assistant Store Managers and Service Supervisors

  • Prioritize credit outlier stores in partnership with Territory Loyalty Managers (TLMs) to drive incremental improvement and consistency throughout the territory

  • Execute Leader of Duty and Associate training in the field at selected stores in conjunction with TLMs and District Managers

  • Develop New Hire training plans within stores to ensure a Culture of Credit from day one

  • Manage and lead District contests and provide District Managers and Regional Managers with associate engagement resources

  • Use analytics to identify store opportunities and work with Store Leaders to build effective store action plans to drive improvement

  • Utilize associate performance reports to provide consistent associate recognition

  • Communicate reporting and engagement opportunities to TLMs

  • Gather feedback and insights while in the field to provide TLMs with actionable information to improve solicitation best practices

  • Actively drive and support credit performance in stores during key timeframes

  • Additional task may be assigned

What Skills You Have

Required

  • Retail store management experience, with a demonstrated track record of delivering results and building strong teams

  • Excellent writing, communication and presentation skills with the ability to present to top leadership with confidence and clarity

  • Ability to collaborate and work cross-functionally

  • Strong customer focus and customer-centric mindset

  • Proactive, self-starter who can work well both independently and as part of a team

Preferred

  • 3+ years related experience

  • College degree

  • Retail experience

 Special Requirements

  • Remote location, you will need to be self-guided and results-focused

  • 75% travel within designated territory

What Kohl's employees say

Pay

Benefits

Hours and flexibility

Workplace

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