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Customer Liaison Engineer Jobs (NOW HIRING)

Kaizen Lab Inc.

Liaison Engineer

Indianapolis, IN · On-site

Role Description The Liaison Engineer serves as the primaryengineering interface between ... Strong customer-service mindset with the ability to support internal and external stakeholders.

Amazon

Sr. Liaison Engineer, Amazon Leo

Kirkland, WA · On-site

Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of ... This Liaison Engineer must have Material Review Board (MRB) experience in aerospace programs, and ...

Amazon

Sr. Liaison Engineer, Amazon Leo

Kirkland, WA · On-site

Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of ... This Liaison Engineer must have Material Review Board (MRB) experience in aerospace programs, and ...

COMLUX AMERICA LLC

Liaison Engineer

Indianapolis, IN · On-site

Role Description The Liaison Engineer serves as the primaryengineering interface between ... customer-service mindset with theability to support internal and external stakeholders. • Working ...

Liquid Robotics

Senior Liaison Engineer

Jessup, MD · On-site

$127K - $174K/yr

Senior Liaison Engineer Liquid Robotics is seeking a Senior Liaison Engineer to join our Jessup, MD ... We solve critical problems for defense, commercial, and science customers. Visit us at www.liquid ...

AVTECH Global

Aircraft Liaison Engineer

Charlotte, NC · On-site

Liaison engineering supporting heavy maintenance base operations at aircraft MRO's. Principle ... Must be willing to work a flexible work schedule to meet internal customer's needs * Aircraft ...

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Customer Liaison Engineer information

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How much do customer liaison engineer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer liaison engineer in the United States is $54.56, according to ZipRecruiter salary data. Most workers in this role earn between $47.12 and $66.11 per hour, depending on experience, location, and employer.

What is a customer liaison engineer?

A Customer Liaison Engineer acts as a bridge between a company and its clients, ensuring smooth communication and resolving technical issues related to products or services. They are responsible for understanding customer needs, providing technical support, and coordinating with internal teams to address client concerns. Their goal is to enhance customer satisfaction, foster long-term relationships, and ensure that clients receive timely and effective solutions to their problems.

How does a customer liaison engineer typically interact with internal teams and clients to resolve technical issues?

As a Customer Liaison Engineer, you'll serve as the bridge between clients and internal engineering or technical teams. Your responsibilities often include translating client feedback or technical concerns into actionable tasks for product development, troubleshooting customer issues, and ensuring timely resolutions. You may participate in regular meetings with both customers and internal departments, providing updates and clarifications. Effective communication and problem-solving skills are essential, as you’ll often need to balance client expectations with technical feasibility.

What are the key skills and qualifications needed to thrive as a customer liaison engineer, and why are they important?

To thrive as a Customer Liaison Engineer, you need a solid engineering background, strong problem-solving skills, and relevant technical qualifications such as a bachelor's degree in engineering or a related field. Familiarity with CRM systems, technical documentation tools, and industry-specific software is typically required. Outstanding interpersonal skills, proactive communication, and the ability to manage customer expectations make someone stand out in this role. These skills are crucial for effectively bridging the gap between customers and engineering teams, ensuring customer satisfaction and successful project outcomes.

What is the difference between Customer Liaison Engineer vs Customer Support Engineer?

AspectCustomer Liaison Engineer
Primary RoleActs as a bridge between customers and technical teams to ensure product satisfaction and resolve issues.
CertificationsTypically requires engineering degrees and technical certifications relevant to the industry.
Work EnvironmentEngages directly with clients, often onsite or via remote communication, and collaborates with engineering teams.
Customer InteractionFocuses on building relationships, understanding customer needs, and coordinating solutions.

While both roles involve customer interaction, a Customer Liaison Engineer primarily bridges technical communication between clients and engineering teams, whereas a Customer Support Engineer focuses on troubleshooting and resolving technical issues directly for customers.

What are popular job titles related to Customer Liaison Engineer jobs?

For Customer Liaison Engineer jobs, the most frequently searched job titles are:

Customer Liaison Engineer jobs near you
Infographic showing various Customer Liaison Engineer job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $113,493 per year, or $54.6 per hour.

Thermal Liaison Engineer, Amazon Leo Satellite Engineering

Redmond, WA • On-site

Amazon
IT Services • 10K+ employees
Learn more about Amazonexternal

Full-time

Posted 19 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,182 frontline employees who took The Breakroom Quiz

Job description

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S

citizen or national, U.S. permanent resident (i.e.,
current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
To deliver on that mission, Amazon is looking for talented candidates who combine superb technical, research and analytical capabilities with a demonstrated ability to get the right things done quickly and effectively.
In this role, you'll join Amazon Leo's Thermal Engineering as a Thermal Liaison Engineer to innovate and solve engineering issues that
arise during Amazon Leo production operations leading to every flight of our constellation of satellites

You will be working on the shop floor along side Manufacturing and Quality teams to develop engineering dispositions related to non-conformances. You will work hard, have fun, and make history!
This Thermal Liaison Engineer must have Material Review Board (MRB) experience in aerospace programs, and must be able to understand the balance between engineering judgment versus analysis rigor and when each is appropriate.
Key job responsibilities
Review and disposition non-conformance events of the spacecraft and its ground support equipment that may occur in all phases of the Amazon Leo operations: procurement, storage, handling, manufacturing, assembly, and testing
Develop standard repairs, rework procedures, propose design for manufacturing (DFM) improvements, improved processes and work instructions
Conduct root cause investigations and develop corrective actions
Document thermal telemetries, and thermal analyses when needed to support dispositions, interpreting established report.
Develop analysis methods to address common non-conformances
Work with Quality, Manufacturing, and Engineering experts to provide root cause failure analyses
Interact with internal customers, external customers, and suppliers
Interpret test plans and create Standard Operating Procedures (SOPs) for test operators
A day in the life
This Thermal Liaison Engineer will be providing engineering support to resolve engineering issues that arise during manufacturing and assembly processes, quality inspection and acceptance tests, through the application of engineering and design principles, consulting the engineering development teams as needed
About the team
The Thermal Engineering is part of the Amazon Leo Vehicle Engineering (Structural Analysis, Loads and Dynamics, Materials and Processes, Thermal and Reliability) that is ultimately responsible for Integrity of not only the spacecraft but all other commodities supporting the program, inside and outside of the Vehicle Engineering group.

What Amazon employees say

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Benefits

Hours and flexibility

Workplace

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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