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Customer Intelligence Analyst Jobs (NOW HIRING)

Apollo.io

Analyst, GTM Customer Intelligence

As a GTM Customer Intelligence Analyst, you will be an embedded analytics partner to Apollo's Customer Success organization and CS Operations team. You will build the post-sales intelligence layer ...

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How much do customer intelligence analyst jobs pay per year?

As of Aug 4, 2026, the average yearly pay for customer intelligence analyst in the United States is $100,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,000.00 and $120,500.00 per year, depending on experience, location, and employer.

How to become a customer intelligence analyst?

To become a customer intelligence analyst, candidates typically need a bachelor's degree in business, marketing, data analysis, or a related field. Developing skills in data analysis tools like Excel, SQL, or Tableau, along with understanding customer behavior and market research, is essential. Gaining experience through internships or entry-level roles can also help build relevant expertise.

What does a customer intelligence analyst do?

A Customer Intelligence Analyst gathers, analyzes, and interprets customer data to help businesses understand customer behavior, preferences, and trends. They use tools like analytics software, CRM systems, and market research to provide insights that improve customer experience and drive business growth. Their role involves identifying patterns, segmenting customers, and making data-driven recommendations for marketing, sales, and product development strategies.

What skills and qualifications are needed to be a customer intelligence analyst?

To thrive as a Customer Intelligence Analyst, you need strong analytical skills, expertise in data interpretation, and a relevant bachelor's degree in fields such as business, marketing, or statistics. Familiarity with data visualization tools (like Tableau or Power BI), CRM systems, SQL, and analytics platforms are often required, and certifications in data analytics or customer insights can be beneficial. Excellent communication, critical thinking, and problem-solving abilities are essential soft skills, as is collaboration within cross-functional teams. These skills enable analysts to extract meaningful insights from customer data, drive business decisions, and enhance customer experiences.

More about Customer Intelligence Analyst jobs
What are the most commonly searched types of Customer Intelligence Analyst jobs? The most popular types of Customer Intelligence Analyst jobs are:
What states have the most Customer Intelligence Analyst jobs? States with the most job openings for Customer Intelligence Analyst jobs include:
What job categories do people searching Customer Intelligence Analyst jobs look for? The top searched job categories for Customer Intelligence Analyst jobs are:
Customer Intelligence Analyst jobs near you
Infographic showing various Customer Intelligence Analyst job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $100,058 per year, or $48.1 per hour.

Analyst, Customer Intelligence (Data Management & Analytics)

Oriental Bank

San Juan, PR • Hybrid

Full-time

Re-posted 3 days ago

Job description

The Analyst, Customer Intelligence (Data Management & Analytics) collects demographic, geographic, financial, transactional, and psychological information of the customer database needed to design and define customer's profiles.
Leverages SQL & PowerBI to develop reports needed for the implemented strategies that resulted from the insight discovered as part of the customer intelligence exercise. Maintains and ensures the accuracy of all data and statistical information used on files and reports developed. This position is hybrid and is based in our Oriental Center facility in San Juan, PR.
MAIN DUTIES & RESPONSIBILITIES:

  • Designs and develops the layout and format of input and/or output files that will make up the customer data platform and all other related applications of the customer intelligence ecosystem.

  • Participates in the process of designing the data structure of the customer 360 view.

  • Provides organized information and/or database to be used in campaigns, sales activities, customer retention initiatives or to improve customer experience.

  • Asses on new database or reports development. Creates and implements the use of the necessary reports to measure, analyze and report results of all initiatives and customer intelligence strategies to management.

  • Monitors and ensures that daily system loads occur without exceptions, incidents or errors, to ensure that there are no interruptions in the execution of active initiatives.

  • Maintains and ensures the accuracy of all financial and statistical information used on files and reports to maintain reliability of the process.

  • Evaluates new tools and functionalities to manage and analyze customer database. Enhances the capabilities of the applications. Searches for new features and capabilities on the customer intelligence tool or new apps that are part of the customer intelligence ecosystem.

  • Other duties may be assigned.

MINIMUM REQUIREMENTS:

  • Bachelor's degree in computer science, industrial engineering, or statistics required.

  • Two (2) years of experience in data analysis, reporting, metrics, dashboard creation and/or data related programming ; experience in the banking industry, desirable.

  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

  • Technical experience in data models, data mining & data visualization techniques is required.

  • Demonstrated strong analytical and problem-solving skills, the ability to think critically and approach complex challenges with a strategic attitude.

  • Strong analytical skills with the ability to collect, organize, analyze, & interpret high volume data sets with attention to detail and accuracy.

  • Must possess excellent interpersonal, written and verbal communication skills both in English and Spanish to conduct interactions with business leaders, write technical reports, and communicate effectively at all levels of the organization.

  • Proficient in the use of MS Office as well as advanced Excel & SQL proficiency to retrieve data, create spreadsheets, and reports required. Knowledge in data visualization tools such as Power BI highly desirable.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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