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Customer Implementation Manager Jobs in Westbrook, ME

Sunstate

District Sales Manager

Portland, ME · On-site

$108 - $145/hr

Responsible for the development, implementation and results of all pricing strategies within the ... Oversees the development and/or maintenance of all customers within the District. * Promotes ...

New

Boot Barn

Assistant Store Manager

South Portland, ME · On-site

We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new ... Assess and communicate localized customers' needs to Store Manager. * Collaborate with the Store ...

United Ag & Turf, NE

General Manager

Auburn, ME · On-site

$80K - $90K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Supports corporate managers in implementing changes in any department within the location * Ensures ...

United Ag & Turf NE, LLC

General Manager

Auburn, ME · On-site

$80K - $90K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Supports corporate managers in implementing changes in any department within the location * Ensures ...

United Ag and Turf

General Manager

Auburn, ME · On-site

$80K - $90K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Supports corporate managers in implementing changes in any department within the location * Ensures ...

Amteck, LLC

Senior Project Manager

Westbrook, ME

Grow and maintain customer relationships into partnershipsto ensure customer satisfaction and ... Responsible for creating, updating, and implementing the project schedule through scheduling ...

Amteck, LLC

Senior Project Manager

Scarborough, ME · On-site

Grow and maintain customer relationships into partnershipsto ensure customer satisfaction and ... Responsible for creating, updating, and implementing the project schedule through scheduling ...

SOCRadar

Revenue Operations Manager

Poland, ME · Remote

Evaluate and implement new GTM technologies. Cross Functional Leadership Partner closely with: * Sales Leadership. * SDR Managers. * Customer Success. * Finance. * Marketing. * Product. * HR.

MEMIC

Associate Claim Specialist

Portland, ME · Hybrid

$56K/yr

Implement Managed Care strategies, coordinate rehabilitation plans, process medical bills, and monitor case progress. * Legal & Regulatory Compliance : Interact with state and federal boards and ...

Relativity

Product Manager - Enrichment

Portland, ME · On-site

Engage indeep technical discussions with Engineering Managers and Technical Architects to understand the implications that future work could have on your product and customers. Product Implementation

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Westbrook, ME

Customer Implementation Manager information

See Westbrook, ME salary details

$39.7K

$105.3K

$170.9K

How much do customer implementation manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer implementation manager in Westbrook, ME is $105,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,800.00 and $123,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Westbrook, ME as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $105,285 per year, or $50.6 per hour.

Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services

BrightSpring

Portland, ME

$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 hours ago

BrightSpring Health Services rating

4.9

Company rating: 4.9 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

223rd of 246 rated social care providers

Job description

Our Company
PharMerica
Overview
As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success!
The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.
The ideal candidate has experience in client retention in a long-term care pharmacy setting.
This position entails 75% travel throughout the New England market.
Schedule: Monday - Friday, hours depend on business needs
We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Annual Incentive Bonus: 15%
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
Responsibilities
  • Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
  • Accountable for all aspects of client relationships; primary go-to person for your client base
  • Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)
  • Leads client contract renewal process in collaboration with other key PharMerica stakeholders
  • Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
  • Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
    • Own your Client Book of Business - be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer's needs, delivering world class service
  • Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
  • Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
  • Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
  • Represents PharMerica at corporate/networking/client events and conferences
  • Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualifications
  • Bachelor's degree or equivalent experience
  • Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
  • Ability to communicate to all levels of management
  • Excellent time-management and basic computer skills
  • Advanced Microsoft Office proficiency
  • Outstanding problem-solving skills
  • Experience in root cause analysis
  • Ability to collaborate cross-functionally
  • Experience working within a collaborative team
  • Experience in a project management and client-facing customer service role
  • Strong background with the ability to manage multiple priorities and deadlines at once

About our Line of Business
PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.
Salary Range
USD $70,000.00 - $80,000.00 / Year

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