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Customer Implementation Manager Jobs in Westbrook, ME

Thos. Moser

Customer Experience Coordinator

Auburn, ME · On-site +1

$19.50 - $25.25/hr

Manage customer repair requests - coordinating with Production and Logistics, communicating ... Identify and help implement process improvements that streamline collaboration between Sales ...

Thos. Moser

Customer Experience Coordinator

Auburn, ME · On-site

$19.50 - $25.25/hr

Manage customer repair requests -- coordinating with Production and Logistics, communicating ... Identify and help implement process improvements that streamline collaboration between Sales ...

Midas

Customer Service Representative

Portland, ME · On-site

$20 - $22/hr

We are looking for automotive service managers to manage and direct all service department ... Whether it's implementing new technologies, exploring innovative service offerings, or finding ...

Midas

Customer Service Representative

Portland, ME · On-site

$20 - $22/hr

We are looking for automotive service managers to manage and direct all service department ... Whether it's implementing new technologies, exploring innovative service offerings, or finding ...

Xylem

Territory Manager

Portland, ME · On-site

Microsoft Dynamics 365, CRM systems). Experience in developing and implementing sales strategies and plans. Excellent written and verbal communication skills, with the ability to present findings ...

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Customer Implementation Manager information

See Westbrook, ME salary details

$39.7K

$105.3K

$170.9K

How much do customer implementation manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer implementation manager in Westbrook, ME is $105,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,800.00 and $123,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What job categories do people searching Customer Implementation Manager jobs in Westbrook, ME look for? The top searched job categories for Customer Implementation Manager jobs in Westbrook, ME are:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Westbrook, ME as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $105,285 per year, or $50.6 per hour.

Technical Implementation Consultant

Itron, Inc.

Portland, ME • On-site

Other

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Itron rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

112th of 157 rated electronics manufacturers

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

We are seeking a Technical Implementation Consultant to lead the technical work required to successfully deploy our SaaS platform for enterprise utility customers. This role is critical to ensuring secure, scalable, and repeatable implementations for customers operating critical infrastructure.

The Technical Implementation Consultant serves as the technical owner of implementation workstreams, partnering closely with Customer Success, Product, and Engineering to deliver highquality customer deployments. This role focuses on configuration and technical enablement required to bring customers live, including integrations, SSO, data migration, environment configuration, and technical validation.

This role is not the overall project or program owner. Instead, it is a handson technical leadership role accountable for ensuring customer environments are implemented correctly and aligned with platform best practices.

This is a highimpact opportunity within a growing enterprise SaaS organization supporting the Utilities & Energy sector, where technical readiness, security, and reliability are essential.

Location: United States (Remote) with up to 25% travel

Duties and Responsibilities:

Technical Implementation Ownership

  • Lead the technical implementation workstream for enterprise customer deployments from kickoff through golive, demonstrating accountability for delivery quality and outcomes

  • Conduct technical discovery related to customer environments, identity systems, integrations, data sources, and deployment requirements

  • Translate business and implementation requirements into scalable, customercentric technical configuration and deployment plans

  • Define, document, and manage technical design decisions aligned with platform standards and longterm maintainability

  • Partner collaboratively with Customer Success and Implementation teams to ensure technical execution aligns with the overall rollout strategy

  • Track and document technical implementation activities to support transparency, knowledge sharing, and repeatability

Identity, Access, and Security Configuration

  • Lead configuration and troubleshooting of single signon (SSO) and user provisioning using SAML, OIDC, and related technologies

  • Configure tenant setup, authentication flows, role mappings, and access controls to meet enterprise security requirements

  • Collaborate authentically with customer IT and security teams to validate connectivity, certificates, claims mapping, and identity architecture

  • Support enterprise security readiness reviews and document final configurations for longterm operational success

Integrations and Technical Connectivity

  • Scope, design, and configure integrations with upstream and downstream customer systems

  • Lead validation of APIs, filebased integrations, middleware workflows, and data exchange patterns

  • Troubleshoot and resolve integration issues during implementation and testing with a calm, solutionsoriented approach

  • Partner with Support and Engineering on complex requirements, defects, or product gaps

  • Establish innovative, repeatable integration patterns and best practices across implementations

Data Migration and Environment Configuration

  • Lead planning and execution of data migrations, imports, and configuration deployments

  • Validate source data quality, mappings, transformations, and readiness for import

  • Configure customer environments including templates, workflows, forms, users, permissions, and solution settings

  • Perform technical validation prior to customer UAT and golive to ensure reliability and scalability

  • Ensure customerspecific configurations align with platform standards while supporting flexibility where needed

Testing, Validation, and GoLive Readiness

  • Support technical test planning for SSO, integrations, data loads, and environment configuration

  • Execute or coordinate technical validation during customer UAT

  • Identify and communicate technical risks, dependencies, and blockers impacting launch readiness

  • Support technical cutover planning and ensure clean handoff to Support and Customer Success teams

Scalable Implementation Tooling and Standards

  • Identify recurring implementation challenges and convert them into reusable tools, templates, and standard approaches

  • Define and evolve standard patterns for integrations, data loads, SSO configuration, and environment setup

  • Collaborate with Product and Engineering to shape implementation tooling and platform enhancements

  • Create documentation and technical accelerators that reduce manual effort and improve implementation velocity

  • Recommend product improvements that enhance scalability, reliability, and customer experience

Required Skills & Experience

  • 2+ years of experience in solutions consulting, implementation consulting, solutions architecture, or technical deployment roles within enterprise SaaS

  • Proven experience leading technical workstreams for enterprise software implementations

  • Handson experience with SSO technologies such as SAML, OIDC, and SCIM

  • Experience with APIs, integration patterns, and data migration or import processes

  • Ability to translate customer requirements into scalable, supportable technical configurations

  • Strong troubleshooting skills across authentication, integrations, and environment setup

  • Ability to collaborate effectively with customer IT teams, internal Engineering partners, and crossfunctional stakeholders

  • Strong written and verbal communication skills, with the ability to build confidence and trust

Preferred Skills & Experience

  • Experience implementing software for utility, energy, industrial, or regulated enterprise customers

  • Familiarity with mobile and web applications used in field or operational environments

  • Experience with enterprise identity providers such as Microsoft Entra ID (Azure AD), Okta, or similar platforms

  • Experience with configurationheavy SaaS applications, workflow tools, or operational platforms

  • Background in technical architecture, enterprise deployments, or customerfacing solutions engineering

  • Experience with reporting or dashboards using Power BI or similar tools

Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!


#LI-QW1

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.


Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

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