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Customer Implementation Manager Jobs in Washington, DC

Doxel

Implementation Operations Specialist

Washington, DC · Remote

$75K - $85K/yr

The Role You'll be the engine that keeps customer onboardings moving. Working directly under Doxel's senior Enterprise Implementation Manager, you'll own the coordination layer of implementation ...

3E

Director, Customer Implementations

Bethesda, MD · Remote

$150K - $165K/yr

Define and continuously raise the standard for implementation excellence across delivery quality, milestone discipline, risk management, customer communication, go-live readiness, and value ...

MBO Partners

Implementation Project Manager

Ashburn, VA · Remote

The Role: Implementation Project Manager Location: Remote Who are we? At MBO we give people the ... Experience working in a customer focused environment to drive client programs and deliver solutions ...

Ambu

Customer Integration & Onboarding Specialist

Columbia, MD · On-site

$16.75 - $22.25/hr

Maintain mapping documentation and implementation records. * Support management of applicable EDI transaction sets Customer Support * Serve as the primary point of contact for customer EDI questions.

Civica

Senior Implementation Consultant

Washington, DC · Remote

$100K - $120K/yr

Builds trusted relationships with customers and colleagues * Can manage multiple priorities while ... Design and implement Master Data Management (MDM) solutions across Azure and on-premise ...

Civica

Senior Implementation Consultant

Washington, DC · Remote

$100K - $120K/yr

... with customers and colleagues Can manage multiple priorities while maintaining a high level of ... Design and implement Master Data Management (MDM) solutions across Azure and on-premise ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Washington, DC

Customer Implementation Manager information

See Washington, DC salary details

$44.2K

$117.2K

$190.3K

How much do customer implementation manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer implementation manager in Washington, DC is $117,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Washington, DC?

For Customer Implementation Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Washington, DC look for?

The top searched job categories for Customer Implementation Manager jobs in Washington, DC are:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Washington, DC as of June 2026, with employment types broken down into 1% Locum Tenens, 57% Full Time, 31% Part Time, 4% Temporary, 6% Contract, and 1% Nights. Highlights an 85% Physical, and 15% Remote job distribution, with an average salary of $117,201 per year, or $56.3 per hour.

Director, Implementation Services (INDG)

Bloomberg Industry Group

Arlington, VA • On-site

$190K - $250K/yr

Full-time

Posted 14 days ago

Job description

Leads delivery of implementation services, including project execution, resource management, operational performance, service offering development, team leadership, staffing, and executive customer engagement. Collaborates with sales, customer success, support, and product management to support client implementation and adoption.
Responsibilities:
  • Own the delivery of implementation services to clients, overseeing resource management, project delivery, and operational success metrics.
  • Work directly with Head of Customer Delivery to create service offerings aligned to enterprise and commercial market segments, including value positioning, scope of services, collateral, and pricing.
  • Recruit, hire, develop, and retain a world-class Professional Service team capable of delivering large engagements.
  • Forecast and manage the Professional Services team to match the growth delivered by sales, ensuring the team is always properly staffed to implement new sales opportunities.
  • Maintain current knowledge of industry practices and technology available for integration services for the accounting, tax, and legal business areas.
  • Communicate product enhancements to Product Management teams across Bloomberg INDG as requested and identified by customers.
  • Form positive customer relationships with executive stakeholders at key customers.
  • Perform other special projects and/or related duties, as assigned.

Requirements:
  • 10+ years of experience with enterprise SaaS implementation, strategy development, project management, and executive stakeholder management.
  • 7+ years of experience in managing Implementation or Professional Services teams.
  • Demonstrated experience building and scaling a professional services implementation business with accountability for financial targets, project monitoring, resource management and utilization, and other KPIs as specified
  • Demonstrated ability to collaborate with customers success, support, and sales
  • Demonstrated expertise in Agile development and engaging customers in best practices regarding the software development lifecycle
  • Ability to be in office 4 days a week and travel up to 25% of the time to meet and work onsite with customers, prospects, or Beta testers, and to attend relevant industry events and conferences.

Preferred Experience:
  • Experience in implementing technology in tax, accounting, finance, or law
  • Previous experience using Jira, SalesForce, Certinia, and Tableau

Compensation Range:
$190,000.00-$250,000.00
Placement in the salary range will be decided upon completion of the interview process. Salary determination will be determined based on factors including but not limited to relevant experience, demonstrated skills related to the requirements of the role, education, certifications, and geographic location.
Equal Opportunity
Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group's policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law ("Protected Characteristic"). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics ("Discrimination").

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