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Customer Implementation Manager Jobs in Washington, DC

Exiger

Implementation Manager

Mclean, VA · Hybrid

  • Medical

  • Dental

  • Vision

Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer ...

Air

Implementation Manager

Arlington, VA

In this role as an Implementation Manager, you will be responsible for defining and optimizing user ... Develop expertise in Air's customers, offerings, and data, and support customers as a Air product ...

Exiger

Implementation Manager

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies ... Implementation Manager Location: McLean, VA or Richmond, VA Work Environment: Hybrid Role Summary:

Air

Implementation Manager

Arlington, VA · On-site

In this role as an Implementation Manager, you will be responsible for defining and optimizing user ... Develop expertise in Air's customers, offerings, and data, and support customers as a Air product ...

Privia Health

Implementation Manager

Arlington, VA · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborative, customer-focused and able to create visible value * Attention to detail * Ability to ... management or EHR implementation and training * Technical project management in a healthcare ...

Privia Health

Implementation Manager

Arlington, VA

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborative, customer-focused and able to create visible value * Attention to detail * Ability to ... management or EHR implementation and training * Technical project management in a healthcare ...

Privia Health

Implementation Manager

Arlington, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborative, customer-focused and able to create visible value * Attention to detail * Ability to ... management or EHR implementation and training * Technical project management in a healthcare ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Washington, DC

Customer Implementation Manager information

See Washington, DC salary details

$44.2K

$117.2K

$190.3K

How much do customer implementation manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer implementation manager in Washington, DC is $117,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are popular job titles related to Customer Implementation Manager jobs in Washington, DC?

For Customer Implementation Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Washington, DC look for?

The top searched job categories for Customer Implementation Manager jobs in Washington, DC are:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Washington, DC as of June 2026, with employment types broken down into 1% Locum Tenens, 57% Full Time, 31% Part Time, 4% Temporary, 6% Contract, and 1% Nights. Highlights an 85% Physical, and 15% Remote job distribution, with an average salary of $117,201 per year, or $56.3 per hour.

Implementation Manager

Exiger

Mclean, VA • Hybrid

Full-time

Medical, Dental, Vision

Re-posted 18 days ago

Job description

Implementation Manager

Location: McLean, VA or Richmond, VA

Work Environment: Hybrid

Role Summary:

The Implementation Manager will work closely with clients, project teams, and internal stakeholders to define implementation strategies, manage project timelines, and deliver results that exceed client expectations. This position effectively establishes, maintains, builds and manages client relationships at all levels to ensure Exiger core product offerings are deployed successfully per contractual requirements. The individual will lead client interactions from contract signature until implementation completion The ideal candidate must have excellent project management skills , be client and solution focused with the understanding that the client's best interests are served through seamless delivery.

 

What You'll Do:

  • Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions.
  • Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
  • Drive internal process focused initiatives ensuring consistent standards are adopted across the practice
  • Provide comprehensive training and support to clients to ensure effective adoption and use of Exiger's products.
  • Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.
  • Maintain a thorough knowledge of Exiger's Core products, services and strategic services
  • Ad-hoc and other projects and responsibilities may be added at the manager's discretion
  • Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success.

Who You Are:

  • You possess a high level of initiative and self-motivation, especially in a team environment
  • You understand the processes, pain points, and personas in third party management, supply chain management, procurement, risk, and compliance
  • You lead inspirational, tailored presentations in a customer-facing environment
  • You articulate complex ideas clearly and concisely, in written and verbal English
  • You balance multiple priorities while maintaining a strategic mindset
  • You have familiarity with Supply Chain Risk Management, Governance, Risk & Compliance, and Third-Party Risk Management
  • You have strong client/customer management skills
  • You have excellent presentation and facilitation skills
  • You demonstrated strength in issue management and customer relationship skills

What You'll Need:

  • Minimum 1-5 years of experience in project management and implementations
  • Experience with compliance, supply chain risk management, third-party risk management or due diligence
  • Consulting experience is a plus
  • Bachelor's Degree in a relevant field
  • Must be a US citizen
  • Have the ability to analyze, manipulate large data sets (i.e. Excel, Access, SQL or VBA)
  • Have the ability to perform data auditing and validation
  • To be proficient in Microsoft Office Suite
  • Familiarity with Project Management methodologies
  • Have the ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities

Why You'll Love Working Here:

  • Competitive base salary
  • Additional performance incentives (SPIFFS, recognition awards)
  • Private medical, dental, and vision benefits
  • 16 weeks of paid parental leave
  • Purposeful career development programs with reimbursement for educational certifications
  • Industry-leading health, vision, and dental benefits
  • Discretionary Time Off for all employees, with no maximum limits
  • A collaborative culture that celebrates hustle, heart, and high performance

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