Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
AI Onboarding Specialist
Lehi, UT · On-site
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
AI Onboarding Specialist
Lehi, UT · On-site
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
Guide data migration decisions for customer, pricing, and contract master data, ensuring nothing ... Hands-on experience carrying at least one full-cycle SAP implementation from design through ...
Guide data migration decisions for customer, pricing, and contract master data, ensuring nothing ... Hands-on experience carrying at least one full-cycle SAP implementation from design through ...
Order Management Project Manager, SAP Implementation
Lehi, UT · On-site
$104K - $157K/yr
Guide data migration decisions for customer, pricing, and contract master data, ensuring nothing ... Hands-on experience carrying at least one full-cycle SAP implementation from design through ...
Order Management Project Manager, SAP Implementation
Lehi, UT · On-site
$104K - $157K/yr
Guide data migration decisions for customer, pricing, and contract master data, ensuring nothing ... Hands-on experience carrying at least one full-cycle SAP implementation from design through ...
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
AI Onboarding Specialist
Lehi, UT · On-site
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
AI Onboarding Specialist
Lehi, UT · On-site
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
Customer Experience Manager
Draper, UT · On-site
Implement performance management programs that foster accountability, skill development, and engagement. * Coach team members to deliver empathetic, solution-oriented customer service, handling ...
Customer Experience Manager
Draper, UT · On-site
Implement performance management programs that foster accountability, skill development, and engagement. * Coach team members to deliver empathetic, solution-oriented customer service, handling ...
Customer Service Manager
Vineyard, UT · On-site
$50K - $55K/yr
Role Summary We are seeking a dedicated Customer Service Manager to lead our CS department. In this ... Partner closely with the CS Director to implement departmental vision and long-term goals. * Team ...
Quick apply
Customer Service Manager
Vineyard, UT · On-site
$50K - $55K/yr
Role Summary We are seeking a dedicated Customer Service Manager to lead our CS department. In this ... Partner closely with the CS Director to implement departmental vision and long-term goals. * Team ...
Customer Success Manager
Provo, UT · On-site
Customer Success/Retention Account Manager At Flex Dental, we go beyond checking boxes; our ... Partner with Support, Implementation, Product, Training, and other internal teams to resolve ...
Customer Success Manager
Provo, UT · On-site
Customer Success/Retention Account Manager At Flex Dental, we go beyond checking boxes; our ... Partner with Support, Implementation, Product, Training, and other internal teams to resolve ...
Customer Success Manager
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers ... Partner with Support, Implementation, Product, Training, and other internal teams to resolve ...
Customer Success Manager
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers ... Partner with Support, Implementation, Product, Training, and other internal teams to resolve ...
... Implementation, etc.) * Previous experience with TPRM, GRC, or similar solutions preferred * Proven track record of managing strategic customer relationships and driving retention/growth * Strong ...
... Implementation, etc.) * Previous experience with TPRM, GRC, or similar solutions preferred * Proven track record of managing strategic customer relationships and driving retention/growth * Strong ...
Customer Success Manager
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers ... Partner with Support, Implementation, Product, Training, and other internal teams to resolve ...
Customer Success Manager
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers ... Partner with Support, Implementation, Product, Training, and other internal teams to resolve ...
... Implementation, etc.) * Previous experience with TPRM, GRC, or similar solutions preferred * Proven track record of managing strategic customer relationships and driving retention/growth * Strong ...
... Implementation, etc.) * Previous experience with TPRM, GRC, or similar solutions preferred * Proven track record of managing strategic customer relationships and driving retention/growth * Strong ...
Customer Success Manager
South Jordan, UT · On-site
Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative ... Work closely with Product, Sales, Marketing, Implementation, and Operations to introduce and launch ...
Customer Success Manager
South Jordan, UT · On-site
Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative ... Work closely with Product, Sales, Marketing, Implementation, and Operations to introduce and launch ...
Strong project management: able to coordinate multi-stakeholder implementations and deliver on time. * Data-informed: comfortable with dashboards, KPIs, and using data to make decisions. * Customer ...
Strong project management: able to coordinate multi-stakeholder implementations and deliver on time. * Data-informed: comfortable with dashboards, KPIs, and using data to make decisions. * Customer ...
Guide new customers through implementation and setup to ensure fast time-to-value and a smooth ... Manager an international remote team What you should have: * 2-4 years in a customer-facing role ...
Guide new customers through implementation and setup to ensure fast time-to-value and a smooth ... Manager an international remote team What you should have: * 2-4 years in a customer-facing role ...
Customer Implementation Manager information
See Orem, UT salary details
$33.9K - $44.1K
7% of jobs
$44.1K - $54.3K
4% of jobs
$64.1K is the 25th percentile. Wages below this are outliers.
$54.3K - $64.5K
14% of jobs
$64.5K - $74.7K
15% of jobs
The median wage is $81.7K / yr.
$74.7K - $84.9K
14% of jobs
$84.9K - $95.1K
14% of jobs
$100.6K is the 75th percentile. Wages above this are outliers.
$95.1K - $105.3K
13% of jobs
$105.3K - $115.5K
7% of jobs
$115.5K - $125.7K
5% of jobs
$125.7K - $135.9K
3% of jobs
$135.9K - $146.1K
3% of jobs
$33.9K
$90K
$146.1K
How much do customer implementation manager jobs pay per year?
As of Aug 8, 2026, the average yearly pay for customer implementation manager in Orem, UT is $89,996.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $105,200.00 per year, depending on experience, location, and employer.
What is the difference between Customer Implementation Manager vs Customer Success Manager?
| Aspect | Customer Implementation Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Implementing products/services for new clients | Ensuring ongoing client satisfaction and retention |
| Work Stage | Pre- and post-sales onboarding | Post-implementation relationship management |
| Skills & Certifications | Project management, technical knowledge, certifications like PMP | Communication, relationship-building, customer service skills |
| Work Environment | Project-based, technical teams, client sites or remote | Account management, client communication, cross-functional teams |
While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.
How much do customer implementation managers make in the US?
Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.
What does a customer implementation manager do?
A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.
What are the key skills and qualifications needed to thrive as a customer implementation manager?
To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.
How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?
A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What are popular job titles related to Customer Implementation Manager jobs in Orem, UT? For Customer Implementation Manager jobs in Orem, UT, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Orem, UT look for? The top searched job categories for Customer Implementation Manager jobs in Orem, UT are:
What cities near Orem, UT are hiring for Customer Implementation Manager jobs? Cities near Orem, UT with the most Customer Implementation Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 13 days ago
Job description
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.
What you will be doing:
- Primary contact during the first 30 days of new customer experience
- Podium product expert
- Manage potential escalations within the first 30 days
- Coordinate all account connections (product and integration-related)
- Ensure product adoption through various outreach methods and health scoring of accounts
- Implement and configure AI agents
- Ensure effective hand-off to CSMs after the onboarding period is over
- Conduct full-team trainings for all locations in every account, covering best practices
- Coordinating and responding to client issues
- Building new processes and working with different departments to create a smooth implementation experience
What you should have:
- 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
- A bachelor's degree in business or a similar field.
- Exceptional written and communication skills
- Experience communicating directly with clients
- Proven track record of managing multiple concurrent projects with varying complexity levels
- Excellent problem-solving skills
- Self-starter with prior experience navigating complex customer environments
- Ability to sort through large volumes of data and drive insights and results
- Interest in further understanding and working with AI agents
What we hope you have:
- A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
- Bachelor's degree.
- Experience with Gainsight and Salesforce
Why you'll love working here:
- Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local businesses
Benefits:
- Transparent culture
- Work onsite in Lehi, UT, 5 days a week
- Great opportunities for career growth
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
About Podium
Sourced by ZipRecruiter
Industry
Software development
Company size
1 - 10 Employees
Headquarters location
Lehi, UT, US
Year founded
2014