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Customer Implementation Manager Jobs in Leeds, AL

IBML

Implementation Specialist

Birmingham, AL · On-site

... customer requirements. * Maintain current knowledge of ibml hardware, software, scanning platforms, and implementation best practices. * Protect and properly manage company assets, tools ...

Revere Control Systems

Project Manager

Hoover, AL · On-site

Review Contract Scope of Work, Terms and Conditions prior to execution of contract documents and project implementation * Manage customer expectations and relationships * Be Responsible for the safe ...

PNC Bank

Account Manager II

Birmingham, AL

We are all united in delivering the best experience for our customers. We work together each day to ... Monitoring project risks and implementing mitigation strategies to minimize impacts on deliverables ...

SJE-Rhombus

Project Manager

Hoover, AL

To succeed in this role, you will: * Assist with reviewing Contract Scope of Work, Terms and Conditions prior to execution of contract documents and project implementation. * Manage the customer ...

SJE

Project Manager

Hoover, AL · On-site

To succeed in this role, you will: * Assist with reviewing Contract Scope of Work, Terms and Conditions prior to execution of contract documents and project implementation. * Manage the customer ...

Revere Control Systems

Project Manager

Hoover, AL · On-site

To succeed in this role, you will: * Assist with reviewing Contract Scope of Work, Terms and Conditions prior to execution of contract documents and project implementation. * Manage the customer ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Leeds, AL

Customer Implementation Manager information

See Leeds, AL salary details

$35.6K

$94.4K

$153.2K

How much do customer implementation manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer implementation manager in Leeds, AL is $94,415.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $110,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What job categories do people searching Customer Implementation Manager jobs in Leeds, AL look for?

The top searched job categories for Customer Implementation Manager jobs in Leeds, AL are:

What cities near Leeds, AL are hiring for Customer Implementation Manager jobs?

Cities near Leeds, AL with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Leeds, AL as of June 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $94,415 per year, or $45.4 per hour.

Implementation Specialist

IBML

Birmingham, AL • On-site

Full-time

Re-posted 28 days ago

Job description

PURPOSE
Provides project leadership of client implementation and system application of document capture solutions to completion for ibml clients. This includes creating project plans, documenting specifications, software installation, training, and support.
ROLE AND RESPONSIBILITIES
  • Lead customer implementation activities from project kickoff through go-live and Support handoff.
  • Work with customers, Sales, Solutions Engineering, Support, and internal teams to understand project requirements.
  • Review project scope, Statement of Work, Knowledge Transfer details, hardware configuration, software requirements, and customer readiness.
  • Create, publish, and maintain accurate implementation plans for assigned projects.
  • Assist with pre-installation planning, scheduling, technical readiness, and customer coordination.
  • Install, configure, and test ibml hardware and software solutions in customer environments.
  • Validate system configuration against project requirements, customer expectations, and documented scope.
  • Troubleshoot implementation issues related to software, hardware, Windows, SQL databases, networking, scanning workflows, and customer environments.
  • Conduct organized and effective training for customers, operators, administrators, and third-party support teams.
  • Document testing results, project status, open issues, and completion milestones.
  • Support customer acceptance, go-live activities, and transition to ibml Support.
  • Provide feedback to Product Engineering and Software Development teams related to product enhancements, field issues, and customer requirements.
  • Maintain current knowledge of ibml hardware, software, scanning platforms, and implementation best practices.
  • Protect and properly manage company assets, tools, documentation, software, and intellectual property.
  • Perform other duties as assigned by the Director of Professional Services.

PREFERRED SKILLS, QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • Bachelor's degree in Business, Computer Science, Management Information Systems, or a related field; or equivalent work experience.
  • Minimum of 5 years of experience in technical delivery, system integration, implementation, imaging systems, or solution support.
  • Minimum of 2 years of experience in customer-facing project implementation, business systems, imaging equipment, or technical support.
  • Strong knowledge of Windows operating systems.
  • Working knowledge of Microsoft SQL Server and database concepts.
  • Understanding of LAN/networking concepts, including IP addressing, permissions, connectivity, and basic troubleshooting.
  • Ability to install, configure, test, and troubleshoot software and hardware solutions.
  • Strong written, verbal, and interpersonal communication skills.
  • Ability to work independently while traveling and manage priorities with limited supervision.
  • Ability to manage multiple projects at the same time.
  • Ability to travel up to 60%-70%, including occasional weekends based on project needs.
  • Willingness to travel within North America, South America, and the Caribbean.
  • Candidate must reside in the Birmingham, AL area.

ADDITIONAL NOTES
What's Helpful
  • Basic knowledge of programming languages
  • Any foreign language
  • Some knowledge of ibml Scanning platforms

What Makes You Successful
An enjoyment of working with people and being an effective communicator are just two of the things that will make you successful. You will be expected to run multiple projects concurrently, dealing with changing priorities, always with a focus on the success of our customers. You will communicate with people at all levels of our customers' organization. So, you must be as comfortable discussing the big picture with the CEO and technical components with the systems administrator as you are going over the minute details with the ibml support team. Your ability to work independently while traveling and in the office is critical. Equally important is being able to work as part of the team, ensuring the success of the group.
Ultimately, an outstanding candidate should demonstrate sound technical knowledge and curiosity as well as exceptional analytical, communication, and customer service skills.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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About IBML

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Birmingham, AL, US

Year founded

1992

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