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Customer Implementation Manager Jobs in Hebron, IN

Coolbet

Implementation Consultant

Chicago, IL · On-site

Be fully ramped up, managing up to 35 concurrent implementations and taking 15 customers live each month * Be fully versed in corporate tools keeping essential customer data organized and tracking ...

Coolbet

Implementation Consultant

Chicago, IL · On-site

Be fully ramped up, managing up to 35 concurrent implementations and taking 15 customers live each month * Be fully versed in corporate tools keeping essential customer data organized and tracking ...

Cypress HCM

Implementation Consultant

Chicago, IL · Hybrid

$43 - $48.41/hr

Implementation Consultant Overview : * We are the world's largest professional network, built to ... Over the course of the engagement, you'll lead customers through key change management milestones ...

OpenGov Inc.

Implementation Consultant

Chicago, IL · On-site

$95K - $110K/yr

Manage end-to-end implementation projects for new customers, providing comprehensive guidance and support throughout the process, including data requirements gathering, technical platform ...

Coolbet

Implementation Consultant

Chicago, IL

Be fully ramped up, managing up to 35 concurrent implementations and taking 15 customers live each month * Be fully versed in corporate tools keeping essential customer data organized and tracking ...

Prelim

Project Manager, Implementations

Chicago, IL · Remote

$130K - $140K/yr

You'll manage multiple high-stakes deployments simultaneously, coordinate cross-functional teams ... Implementation Architects, Software Engineers, and Customer Success to ensure smooth project ...

BriteCore

Senior Implementation Analyst

Chicago, IL · Remote

Our software platform is mission-critical, enabling carrier customers to manage policies, billing ... As a Senior Implementation Analyst, you will lead the charge in delivering our advanced, cloud ...

BriteCore

Senior Implementation Analyst

Chicago, IL · Remote

Our software platform is mission-critical, enabling carrier customers to manage policies, billing ... As a Senior Implementation Analyst, you will lead the charge in delivering our advanced, cloud ...

Clearsulting

Kyriba Implementation Director

Chicago, IL · On-site +1

Demonstrable experience driving exceptional customer satisfaction * Strong project management ... implementations * Demonstrable experience leading sales pursuits Benefits that Benefit You: We want ...

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Showing results 41-60

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Hebron, IN

Customer Implementation Manager information

See Hebron, IN salary details

$37.3K

$99K

$160.6K

How much do customer implementation manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer implementation manager in Hebron, IN is $98,986.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $115,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What cities near Hebron, IN are hiring for Customer Implementation Manager jobs? Cities near Hebron, IN with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Hebron, IN as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $98,986 per year, or $47.6 per hour.

Senior Implementation Consultant, Utility Billing

OpenGov Inc.

Chicago, IL • On-site

$120K - $130K/yr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
The Senior Implementation Consultant, Utility Billing will drive value to the OpenGov customer and deliver a complete, quick and smooth implementation by utilizing advanced product knowledge, strong technical expertise, and the ability to develop creative solutions that align with customer objectives. This role will be responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of their OpenGov platform, while promoting maximum value for their investment in OpenGov. This position requires advanced product knowledge in Municipal Utility Billing solutions.
Responsibilities:
  • Lead and manage complex, end-to-end implementation projects for new and expanding customers, including data requirements gathering, technical platform configuration, administrator training, and other implementation needs.
  • Serve as the primary technical and strategic advisor to customers, ensuring effective communication, smooth deployment, and empowering government officials and staff to become informed advocates for OpenGov solutions.
  • Analyze and address customer requirements and pain points, collaborating with cross-functional teams to develop tailored solutions that simplify, enhance, and automate workflows.
  • Develop deep expertise in governmental processes across multiple states to better meet diverse customer needs and provide innovative solutions.
  • Collaborate with the engagement and adoption teams to deliver a consistent and exceptional customer experience, including training programs for new customers.
  • Establish and refine best practices for data environments and customer verticals to enhance implementation efficiency and scalability.
  • Gather, document, and communicate customer feedback and feature requests, contributing to product discussions and ensuring OpenGov is a "must-have solution."
  • Work closely with internal departments, such as Research and Development and Sales, to drive delivery efficiencies and inform product roadmaps.
  • Mentor and provide training to team members, fostering professional growth and sharing best practices.
  • Take ownership of strategic initiatives, providing guidance on complex matters and contributing to the delivery of tactical business targets.
Requirements and Preferred Experience:
Requirements:
  • 5+ years of software implementation consulting experience with demonstrated expertise in Enterprise Resource Planning (ERP) platform implementations.
  • Advanced knowledge of analyzing and reporting large volumes of financial data with strong understanding of data architecture and business process workflows.
  • Proficiency in training customers on software solutions to address key workflows and business processes.
  • Advanced Excel skills (e.g., functions/formulas, v-lookup, pivot tables, error-checking, report formatting).
  • Strong skills in conceptualization, modeling, and design to develop efficient solutions.
  • Proven ability to lead and mentor teams, fostering a culture of collaboration and professional growth.
  • Excellent verbal and written communication skills with the ability to build and maintain productive relationships with customers and internal teams.
  • Advanced problem-solving skills with the ability to evaluate variable factors and develop creative, effective solutions.
Preferred Experience:
  • 3+ years of professional experience in Municipal Utility Billing, Tax Billing, or related field.
  • Familiarity with SaaS solutions, APIs, or Cloud technologies.
  • Knowledge of Agile & Scrum methodologies.
  • Demonstrated ability to adapt quickly to changes in product features and strategically address evolving customer needs.
  • Ability to effectively network and influence stakeholders across multiple disciplines.

Compensation:
Chicago, IL: $120,000 - $130,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
  • Comprehensive healthcare options for individuals and families
  • Flexible vacation policy and paid company holidays
  • 401(k) with company match
  • Paid parental leave, wellness stipends, and HSA contributions
  • Professional development and growth opportunities
  • A collaborative office environment with weekly catered lunches.

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