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Customer Implementation Manager Jobs in North Carolina

Higharc

VDC Implementation Manager

Durham, NC · On-site +1

When something goes sideways with a customer, you step in. You'll also work closely with Product ... Manage and coach a team of Implementation Leads and Specialists, with clear goals and ...

Paymentus

Tech Implementation Mgr

Charlotte, NC · On-site

We are seeking a Technical Implementation Manager who will serve as a customer-facing technical ... Customer-Facing & Implementation Support: * Act as the primary technical point of contact for ...

Canteen

Field Implementation Manager

Charlotte, NC · On-site

You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and ... The Field Implementation Manager will lead the adoption and compliance of product merchandising ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in North Carolina

Customer Implementation Manager information

See North Carolina salary details

$35.4K

$94.1K

$152.7K

How much do customer implementation manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer implementation manager in North Carolina is $94,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $110,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in North Carolina?

For Customer Implementation Manager jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in North Carolina look for?

The top searched job categories for Customer Implementation Manager jobs in North Carolina are:

What cities in North Carolina are hiring for Customer Implementation Manager jobs?

Cities in North Carolina with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in North Carolina as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $94,078 per year, or $45.2 per hour.

Customer Implementation Manager

A.P. Møller - Maersk A/S

Charlotte, NC • On-site

$87K - $110K/yr

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What We Can Offer
At Maersk, we're committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes.
  • Exposure to complex, end-to-end customer implementations with regional and global impact
  • Opportunities to work cross-functionally across operations, IT, product, commercial, and customer service teams
  • A professional environment that supports continuous learning, knowledge sharing, and capability development

Key Responsibilities
  • Lead customer implementations of medium to high complexity, ensuring a smooth transition from commercial award to stable operations
  • Own and drive the end-to-end implementation project plan across functions and geographies, including operations, IT, HR, and finance
  • Establish project milestones, readiness criteria, and go/no-go stage gates, providing clear visibility to internal and external stakeholders
  • Proactively manage risks, dependencies, and issues from award through hypercare, escalating where required to protect delivery and profitability
  • Act as the central point of coordination for customers during onboarding, ensuring scope adherence and alignment with the solution sold
  • Partner with operational teams to ensure readiness, including SOPs/IOPs, staffing, training, IT/EDI integration, KPI reporting, and service quality
  • Contribute to commercial opportunities by supporting solution design and presenting the implementation approach during pre-sale and sales engagements
  • Capture lessons learned and share best practices to continuously improve implementation methodologies and execution standards

What We Are Looking For
  • Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement - someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day
  • Proven experience leading logistics or supply chain implementations, including project management in a multi-stakeholder environment
  • Strong understanding of international supply chain operations, including ocean, air, and origin services such as trucking, customs, and milestone visibility
  • Demonstrated ability to engage professionally with customers and internal stakeholders at both operational and senior levels
  • Solid project management capability, supported by certification (PMP, ACP-PMI, or equivalent) or equivalent education and experience
  • High proficiency in project management tools such as MS Project, Excel, and PowerPoint, with a structured and detail-oriented working style
  • Excellent communication, problem-solving, and prioritization skills, with the ability to manage timelines and complexity under pressure

Starting Salary: $87,100 - $110,000 USD*
Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S .
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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