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Customer Implementation Manager Jobs in Michigan

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Bosch Group

Customer Project Manager

Plymouth, MI · On-site

$77K - $99K/yr

Responsible for project management deliverables (Project initiation, implementation and closure ... Foster strong team and customer satisfaction through clear, consistent communication. * Act as the ...

Bosch Group

Customer Project Manager

Plymouth, MI

$77K - $99K/yr

Responsible for project management deliverables (Project initiation, implementation and closure ... Foster strong team and customer satisfaction through clear, consistent communication. * Act as the ...

Bosch Group

Customer Project Manager

Plymouth, MI

$77K - $99K/yr

Responsible for project management deliverables (Project initiation, implementation and closure ... Foster strong team and customer satisfaction through clear, consistent communication. * Act as the ...

SWBC

Customer Success Manager

Grand Rapids, MI

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Supports the Implementations team for client onboarding readiness, ensuring teams and clients are ...

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Supports the Implementations team for client onboarding readiness, ensuring teams and clients are ...

Bosch Group

Customer Project Manager

Plymouth, MI

$77K - $99K/yr

As the Customer Project Manager your responsibilities will include: * Overall responsible for ... Monitor and control project execution regularly, define and implement countermeasures in case of ...

Bosch Group

Customer Project Manager

Plymouth, MI · On-site

$77K - $99K/yr

As the Customer Project Manager your responsibilities will include: * Overall responsible for ... Monitor and control project execution regularly, define and implement countermeasures in case of ...

Bosch Group

Customer Project Manager

Plymouth, MI

$77K - $99K/yr

As the Customer Project Manager your responsibilities will include: * Overall responsible for ... Monitor and control project execution regularly, define and implement countermeasures in case of ...

Rsli

National Client Executive

Novi, MI · On-site

$101K - $135K/yr

Proven ability to manage high level relationships with client and broker decision-makers. * Achieves or exceeds assigned metrics for client persistency, new customer/product implementations, and ...

Aston Carter

Customer Account Manager

Auburn Hills, MI · On-site

$26 - $30/hr

Partner with the sales team to identify and implement opportunities for process improvement ... Experience working with CRM and ERP systems. * Strong verbal and written communication skills.

Aston Carter

Customer Account Manager

Auburn Hills, MI · On-site

$26 - $30/hr

Partner with the sales team to identify and implement opportunities for process improvement ... Experience working with CRM and ERP systems. * Strong verbal and written communication skills.

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Customer Implementation Manager information

See Michigan salary details

$34K

$90.2K

$146.4K

How much do customer implementation manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer implementation manager in Michigan is $90,226.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $105,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What does a Customer Implementation Manager do?

A Customer Implementation Manager is responsible for overseeing the onboarding and integration process for new clients or customers. They coordinate between the customer and internal teams to ensure a smooth transition, resolve any issues, and make sure the customer’s goals are met. Their role involves project management, communication, and problem-solving to help customers successfully adopt a product or service. They also provide training and support during the implementation phase to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What are popular job titles related to Customer Implementation Manager jobs in Michigan? For Customer Implementation Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Michigan look for? The top searched job categories for Customer Implementation Manager jobs in Michigan are:
What cities in Michigan are hiring for Customer Implementation Manager jobs? Cities in Michigan with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Customer Success Manager

Customer Success Manager

Level Data LLC

Kalamazoo, MI • On-site

$80K - $85K/yr

Full-time

Retirement, PTO

Posted 24 days ago

Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations
Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.
About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.
The Company is supported by a fully remote workforce.
Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:
  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
  • SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:
  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?
  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.
Benefits
  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.

Apply