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Customer Implementation Manager Jobs in Michigan

BlueGrace Logistics

Implementation Manager

Troy, MI · On-site

... Management. This person will oversee all facets of implementation including but not limited to ... the customer from contract execution through steady state . Please note that this is an on-site ...

Alfa

Implementation Architect

Royal Oak, MI · Hybrid

Working closely with our customers and Alfa engineering teams, Implementation Architects are key to ... Reporting into the Alfa Project Manager, you will lead a workstream on a client implementation of ...

Human8

Strategy & Implementation Lead

Royal Oak, MI

Our Strategy & Implementation team partners with organizations to design and activate customer-centric strategies. Through core practice areas, including brand strategy, change management, and human ...

700 Credit

Implementation Specialist

Southfield, MI · On-site

Description: Implementation Specialist About 700Credit 700Credit is the industry leader in ... a customer service or account management role * Strong knowledge of the automotive industry

Trapeze

Implementation Consultant

Three Rivers, MI · Remote

This is a remote position You have a commitment to providing the best customer service possible and ... Working with the Project Manager to ensure we deliver within project scope, budget, and timeline.

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All JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Michigan

Customer Implementation Manager information

See Michigan salary details

$34K

$90.2K

$146.4K

How much do customer implementation manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for customer implementation manager in Michigan is $90,226.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $105,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the salary of an implementation manager?

The salary of a Customer Implementation Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for professional development in project management and client relations.

What is the highest paying job in customer service?

In customer service, roles such as Customer Success Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong communication skills, strategic planning, and industry knowledge, and may involve managing large teams or key accounts.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, training, and support to meet client needs and expectations.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

Can I make 100k as a project manager?

A Customer Implementation Manager can potentially earn $100,000 or more annually, especially with experience, certifications, and working in high-demand industries. Salaries vary based on location, company size, and individual skills, with senior roles and those managing large projects often reaching or exceeding this level.
What are popular job titles related to Customer Implementation Manager jobs in Michigan? For Customer Implementation Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Michigan look for? The top searched job categories for Customer Implementation Manager jobs in Michigan are:
What cities in Michigan are hiring for Customer Implementation Manager jobs? Cities in Michigan with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Implementation Manager

Implementation Manager

BlueGrace Logistics

Troy, MI • On-site

Other

Medical, Dental, Vision, Life

Posted 5 days ago

Job description

This role is primarily responsible for the successful onboarding of new clients, focused with North American transportation Management. This person will oversee all facets of implementation including but not limited to initiation, planning, design, execution, monitoring of task completion, and holding stakeholders accountable as well as develop processes, introduce new systems and programs to the client. This individual must excel at a high level with communication of multiple parties, stakeholders, tasks, and deadlines.



This role requires the ability to identify potential gaps in process, data, alignment with objectives identified in the sales process or changing market conditions and serve as the primary contact with the customer from contract execution through steady state


.
Please note that this is an on-site positio


n.
What you’ll


  • do:
    Understand Scope of Services from our sales team with onboarding requirements, regarding all modes of transportation, Invoicing, Account specific Pricing, ERP/WMS Integration, Freight Pay and Audit, and reporting ne
  • eds.Initial discovery of a new client while touring of their facilities, interviewing client stakeholders, defining requirements and sc
  • ope.Understand the order to cash cycle as it pertains to all modes of transportation that are in scope for the given proj
  • ect.Develop a detailed project plan assigning dates and owners to monitor and track progr
  • ess.Meet with clients on a consistent basis to review project schedule and sta
  • tus.Manage all stakeholder expectations of timelines, project details and future st
  • ate.Gather all client requirements to execute the proper operational strategy (LTL, TL, Invoicing, Integration
  • etc.Initiate and validate that all systems have been set up based on client requireme
  • nts.Manage changes and escalate, when necessary, if/when the project scope or project schedule has chan
  • ged.Coordinates across internal departments and ensure that the necessary processes are created, documented, and receive full sign off from all parties prior to be execu
  • ted.Works with client to define Key Performance Indicators to measure the success of BlueGrace’s performance, document and execute with all Internal Stakehold
  • ers.Recommends best practices and process improvements in or between Client and Internal stakehold
  • ers.Provide Training of systems and/or processes to any client stakehol
  • dersProvide ownership of the full project until account has reached a steady state with sign off from all client and Internal stakehold


ers.
What you’ll


  • need:
    2 – 4 year college degree with focus in logistics or supply chain preferred, not re
  • quired3 to 5 years of transportation/logistics experience is re
  • quiredAbility to travel more th
  • an 50%Strong written and verbal communication s
  • kills.Prior experience of project management or implementation of new bu
  • sinessPrior experience with Project Management Sof
  • tware.Prior experience with Microsoft Office Suite (Word, Excel,
  • Visio)Experience with LTL and FTL operations, pricing, and exe
  • cutionPrior experience with Transportation Management System So
  • ftwareExperience with systems integration (API, EDI, FTP) from a business process stan
  • dpointExperience with managing data through Microsoft


Excel
What’s in it f

  • or you?Comprehensive Benefits Available: Access to Medical, Dental, Vision, Life Insurance, and Long/Short-Term Disability plans to support your well
  • -being.Award-Winning Culture: Recognized for our people-first values and team energy. You’ll feel it the moment you walk through our
  • doors.Weekly Perks & Recognition: Enjoy our Friday “Thank You” Lunches, Monthly Lunch & Learns, Monthly True Blue employee recognition award, and the exclusive annual Presidents Club
  • award.Professional Development: Gain access to over 1,800 on-demand courses through our internal LMS, BG University, to grow your skills and advance your
  • career.Team That Embodies our Core Values: You’ll join a group of supportive, driven teammates who celebrate wins together and help each other through chal
  • lenges.Embrace the Energy: With our fast-paced, high-reward environment, no two days are ever the same. Our company is perfect for go-getters who thrive in a little organized
  • chaos.Giving Back: Join us in making an impact! Our team actively participates in community outreach and charitable initiatives with partners including the Humane Society, Metropolitan Ministries, Kids in Need Foundation &


; more.

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