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Customer Happiness Manager Jobs (NOW HIRING)

Okta

Manager, Customer Success

Chicago, IL · On-site

The success of this team means higher customer happiness, retention and expansion of Okta business. About this role As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier ...

BrightEdge

Customer Success Manager, Agency

New York, NY · On-site

$90K - $120K/yr

... happiness * Prepare and execute quarterly customer success plans * You will add value and platform ... Management, or Customer Success setting * Experience working towards a renewals and upsell quota

Fleet Feet

Assistant Store Manager

Nashville, TN

$18 - $22/hr

You will also be responsible for fostering customer happiness and be knowledgeable in day-to-day ... Acts as "Manager on Duty" when RXM is not present Qualifications * Available to work a flexible ...

Fleet Feet

Assistant Store Manager

Nashville, TN · On-site

$18/hr

You will also be responsible for fostering customer happiness and be knowledgeable in day-to-day ... Acts as "Manager on Duty" when RXM is not present Qualifications: * Available to work a flexible ...

Hiley Chevrolet

Internet Sales Manager

Rockwall, TX · On-site

... customer happiness. - Conceptualize and understand the psychology of internet customers and work ... Time management, prioritization skills, and ability to multitask required - Ambitious, goal ...

Hiley Chevrolet

Internet Sales Manager

Rockwall, TX · On-site

... customer happiness. - Conceptualize and understand the psychology of internet customers and work ... Time management, prioritization skills, and ability to multitask required - Ambitious, goal ...

Hiley Chevrolet

Internet Sales Manager

Rockwall, TX

... customer happiness. - Conceptualize and understand the psychology of internet customers and work ... Time management, prioritization skills, and ability to multitask required - Ambitious, goal ...

ecomaids

Residential House Cleaner

Cumming, GA · On-site

$14 - $20/hr

We are looking for team members that thrive on customer happiness, display good teamwork, and take ... will be made by the management of this franchisee. All inquiries about employment at this ...

BrightEdge

Customer Success Manager, Digital

Cleveland, OH · On-site

$60K - $72K/yr

... happiness. * Prepare and execute on quarterly customer success plans. * Add value and platform ... Experience managing a book of business and demonstrated success identifying renewal and expansion ...

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Customer Happiness Manager information

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How much do customer happiness manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer happiness manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a customer happiness manager typically collaborate with other departments to resolve customer issues?

A Customer Happiness Manager works closely with teams such as product development, sales, and technical support to address and resolve customer concerns. This collaboration ensures that feedback from customers is communicated effectively and solutions are implemented promptly. Regular meetings and cross-functional communication are key parts of the role, helping to streamline processes and deliver a seamless customer experience. By acting as a liaison, the Customer Happiness Manager ensures that customer insights drive continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a customer happiness manager, and why are they important?

To thrive as a Customer Happiness Manager, you need strong customer service expertise, conflict resolution abilities, and a background in business or communications, often supported by a relevant degree or experience in customer success roles. Familiarity with CRM platforms, customer feedback tools, and ticketing systems is typically required. Outstanding interpersonal skills, emotional intelligence, and a proactive mindset help individuals excel in this position. These skills are crucial for building lasting customer relationships, resolving issues efficiently, and driving overall satisfaction and loyalty.

What is the difference between Customer Happiness Manager vs Customer Service Representative?

AspectCustomer Happiness ManagerCustomer Service Representative
Required CredentialsTypically a bachelor's degree; experience in customer relationsHigh school diploma or equivalent; on-the-job training
Work EnvironmentStrategic, proactive engagement with customers, often in managerial settingsReactive support, handling customer inquiries and issues
Employer & Industry UsageUsed across retail, tech, hospitality to improve customer satisfactionCommon in call centers, retail, service industries
Search & Comparison IntentUnderstanding roles focused on customer satisfaction and loyaltySeeking entry-level support roles or troubleshooting

The Customer Happiness Manager focuses on strategic customer engagement and satisfaction, often requiring more experience and a broader skill set. In contrast, the Customer Service Representative handles direct customer inquiries and issues, typically in a more reactive role. Both roles are vital for customer retention but differ in scope and responsibilities.

What cities are hiring for Customer Happiness Manager jobs?

Cities with the most Customer Happiness Manager job openings:

What are the most commonly searched types of Customer Happiness jobs?

The most popular types of Customer Happiness jobs are:

What states have the most Customer Happiness Manager jobs?

States with the most job openings for Customer Happiness Manager jobs include:

What job categories do people searching Customer Happiness Manager jobs look for?

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Customer Happiness Manager jobs near you
Infographic showing various Customer Happiness Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Senior Customer Success Manager

Inscribe

San Francisco, CA • On-site

$126K - $140K/yr

Full-time

Medical, Retirement, PTO

Posted yesterday

New

Job description

About Inscribe
At Inscribe, we're on a mission to catch fraud with confidence. In 2017, we set out to build the first document fraud detection product. Today, we process millions of applications each year and work with many of the leading fintechs and banks across the U.S. We believe the game of cat-and-mouse in fraud requires a fundamentally new approach. With care for our customers, attention to detail, and grounded execution, we're reimagining how fraud is detected and prevented.
Inscribe is trusted by leading banks and fintechs, including Coinbase, Plaid, Bluevine, and Ramp. Inscribe is backed by Threshold Ventures, Uncork Capital, Y Combinator, Crosslink Capital, and Foundry, and is headquartered in San Francisco, CA.
The Opportunity
Inscribe is seeking our second entrepreneurial senior customer success manager to help drive our enterprise and strategic customer success initiatives. You will be a core member of our GTM team and collaborate closely with our customers to ensure they are successful and receive maximum value from Inscribe. You will work with teams across Inscribe to coordinate support for customers and relay feedback to the sales, product, and engineering teams. You'll be responsible for the post-sale customer lifecycle and aligning internal efforts to drive customer success. This will be a high impact role with the mandate to build a world-class customer success function from the ground up. We have ambitious goals as a company that are dependent on our customer's happiness, and in turn dependent on a strong customer success team.
Responsibilities
  • Help lead our post-sale engagements to ensure our customers are successful
  • Build close relationships with our customers to understand their needs with the goal of maximizing value
  • Manage the onboarding and implementation process, including the design and execution of personalized plans for key enterprise accounts
  • Drive adoption and engagement by acting as a trusted customer advisor and become an expert in fraud detection and automation
  • Proactively build pipeline, identify and close opportunities for account expansions and growth
  • Perform quarterly business reviews with our customers to align on performance metrics, business needs, product roadmap and feedback
  • Act as a voice of the customer within internal team discussions. Collaborate with the product team to address customer feedback and incorporate insights into our product roadmap
  • Triage lead on technical issues with the customer and be able to loop in appropriate team members based on the customer's needs
  • Own key success metrics such as retention, renewals, and account growth and report on customer health through weekly deal reviews and ad-hoc customer reviews

About You
  • 5+ experience in a B2B customer success or strategic account management role
  • You have exceptional relationship building and communication skills
  • You are obsessed over customer needs and making customers happy
  • You are relentlessly resourceful in achieving your goals
  • A true team player and enjoy working with cross-functional teams
  • You are a natural leader with an ability to rally others around a mission
  • You have experience coordinating multiple projects with both internal and external stakeholders
  • Experience in the fintech, banking or fraud space

The on-target earnings (OTE) for this role range from $180,000 to $200,000, with a competitive base salary and commission structure (typically a 70/30 split), plus uncapped commission and accelerators for top performance. Actual compensation will vary based on experience, skills, and internal equity considerations across the team. This role will also be hybrid - 3 times per week.
Benefits
At Inscribe, we are building a company and culture where everyone can produce their best work. Here are a few of our benefits and perks:
  • Competitive salary and meaningful equity
  • Comprehensive healthcare
  • Unlimited vacation policy
  • 401(k) and pension plans
  • Complete work setup
  • Monthly wellness stipend

Inscribe provides equity employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type with regards to race, color, religion or religious belief, ethnic or national origin, nationality, sex, genetics, gender, gender identity, sexual orientation, disability, age, military or veteran status, disability status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy.

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