Customer Experience Strategy Manager Jobs in Virginia

Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. We offer comprehensive end-to-end support and advisory services, covering areas such as valuation modeling, cost optimization, restructuring, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability. The team works closely with clients at every stage of their journey, helping them navigate challenges, avoid financial pitfalls, and implement practical solutions before, during, and after major transformational projects or transactions creating lasting impact.

The Strategy practice is seeking a Business Strategy Manager to direct critical strategic initiatives, influence enterprise-level decisions, and develop strong, high-performing teams. In this role, you will partner with clients to define strategic priorities and execution pathways that deliver measurable business value.

Recruiting for this role ends on 08/31/2026.

Work you'll do

Business Strategy projects typically focus on identifying and building new sources of competitive advantage, increasing revenues, improving margin, and optimizing operations in service of driving growth. As a business strategy manager, you will work at the intersection of corporate, customer, M&A, workforce, and operational strategy; working among strategic advisors to help our clients shape their business agenda and architect enterprise transformations. As a manager on the Business Strategy team, you will be responsible for:

• Leading day-to-day delivery of strategy engagements for clients across growth, transformation, and enterprise strategy priorities
• Overseeing multiple workstreams, guiding problem-solving, and connecting analyses to broader business, operating model, and transformation objectives
• Developing executive-level materials, including presentations, roadmaps, business cases, and strategic recommendations
• Advising senior client stakeholders on strategic choices involving corporate, customer, mergers and acquisitions (M&A), workforce, and operational strategy
• Mentoring and coaching junior practitioners while contributing to team development and high-quality client delivery

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Strategy architects bold strategies across the enterprise, enabling growth, competitive advantage, and continuous digital and AI transformation.

Deloitte's Business Strategy team helps clients tackle their most critical growth and competitive decisions by working with senior leaders to determine where to play, how to win, and which enterprise choices will create the most value. The team advises on growth strategy, portfolio strategy, market positioning, business model innovation, and strategic planning, using data-driven insights to shape strategy and define the business models, operating models, and capabilities needed to deliver it. This work also helps clients maximize the ROI of technology investments and use digital trends to build future-ready strategies.

Qualifications

Required:

• Bachelor's degree from an accredited university
• 6+ years of management consulting experience in corporate strategy, business unit strategy, strategic planning, growth strategy, commercial strategy, or business transformation
• 6+ years of experience working with senior executives to develop and implement strategies for growth and transformation at the corporate, business, or product level
• 6+ years of experience developing client-ready materials, including roadmaps, presentations, business cases, business process documentation, and transformation plans
• 6+ years of experience using analytical methods and tools to develop analyses and recommendations and assess industry trends and business implications
• 6+ years of experience defining trends across industries and articulating their impact to clients' business and strategic choices.
• 6+ years of experience leading teams and coaching or mentoring staff
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Advanced degree in business, such as a Master of Business Administration (MBA)
• 4+ years of experience supporting consulting sales pursuits and proposal development
• 4+ years of experience with scenario planning or scenario modeling
• Experience in one or more general and administrative functions, including human resources, information technology, finance, procurement, or commercial operations
• Experience with digital technologies that support customer experiences, including customer relationship management (CRM), e-commerce, or content management systems

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $155,600 to $306,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. We offer comprehensive end-to-end support and advisory services, covering areas such as valuation modeling, cost optimization, restructuring, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability. The team works closely with clients at every stage of their journey, helping them navigate challenges, avoid financial pitfalls, and implement practical solutions before, during, and after major transformational projects or transactions creating lasting impact.

The Strategy practice is seeking a Business Strategy Manager to direct critical strategic initiatives, influence enterprise-level decisions, and develop strong, high-performing teams. In this role, you will partner with clients to define strategic priorities and execution pathways that deliver measurable business value.

Recruiting for this role ends on 08/31/2026.

Work you'll do

Business Strategy projects typically focus on identifying and building new sources of competitive advantage, increasing revenues, improving margin, and optimizing operations in service of driving growth. As a business strategy manager, you will work at the intersection of corporate, customer, M&A, workforce, and operational strategy; working among strategic advisors to help our clients shape their business agenda and architect enterprise transformations. As a manager on the Business Strategy team, you will be responsible for:

• Leading day-to-day delivery of strategy engagements for clients across growth, transformation, and enterprise strategy priorities
• Overseeing multiple workstreams, guiding problem-solving, and connecting analyses to broader business, operating model, and transformation objectives
• Developing executive-level materials, including presentations, roadmaps, business cases, and strategic recommendations
• Advising senior client stakeholders on strategic choices involving corporate, customer, mergers and acquisitions (M&A), workforce, and operational strategy
• Mentoring and coaching junior practitioners while contributing to team development and high-quality client delivery

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Strategy architects bold strategies across the enterprise, enabling growth, competitive advantage, and continuous digital and AI transformation.

Deloitte's Business Strategy team helps clients tackle their most critical growth and competitive decisions by working with senior leaders to determine where to play, how to win, and which enterprise choices will create the most value. The team advises on growth strategy, portfolio strategy, market positioning, business model innovation, and strategic planning, using data-driven insights to shape strategy and define the business models, operating models, and capabilities needed to deliver it. This work also helps clients maximize the ROI of technology investments and use digital trends to build future-ready strategies.

Qualifications

Required:

• Bachelor's degree from an accredited university
• 6+ years of management consulting experience in corporate strategy, business unit strategy, strategic planning, growth strategy, commercial strategy, or business transformation
• 6+ years of experience working with senior executives to develop and implement strategies for growth and transformation at the corporate, business, or product level
• 6+ years of experience developing client-ready materials, including roadmaps, presentations, business cases, business process documentation, and transformation plans
• 6+ years of experience using analytical methods and tools to develop analyses and recommendations and assess industry trends and business implications
• 6+ years of experience defining trends across industries and articulating their impact to clients' business and strategic choices.
• 6+ years of experience leading teams and coaching or mentoring staff
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Advanced degree in business, such as a Master of Business Administration (MBA)
• 4+ years of experience supporting consulting sales pursuits and proposal development
• 4+ years of experience with scenario planning or scenario modeling
• Experience in one or more general and administrative functions, including human resources, information technology, finance, procurement, or commercial operations
• Experience with digital technologies that support customer experiences, including customer relationship management (CRM), e-commerce, or content management systems

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $155,600 to $306,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.