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Customer Experience Strategy Manager Jobs in Nebraska

Tjx

customer experience cooridanator

Gretna, NE · On-site

$16 - $16.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Integrity Windows

Customer Experience Coordinator

Norfolk, NE · On-site

$17.75 - $23.25/hr

Contacts customers to resolve questions, inconsistencies, or missing data from documents they ... Creates, updates and helps manage online contracts, carriers, products, and creating agency links ...

New

TJX Companies

customer experience cooridanator

Gretna, NE · On-site

$16 - $16.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Orion

Customer Experience Representative

Omaha, NE · Hybrid

$20.67 - $29.57/hr

The Customer Experience Representative is a frontline support professional responsible for handling ... Manages multiple tasks in a fast-paced environment with attention to detail * Navigates and ...

TJX Companies

customer experience cooridanator

Gretna, NE · On-site

$16 - $16.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Orion

Customer Experience Representative

Omaha, NE · On-site

$20.67 - $29.57/hr

The Customer Experience Representative is a frontline support professional responsible for handling ... Manages multiple tasks in a fast-paced environment with attention to detail * Navigates and ...

pla

Customer Experience Representative I

Potter, NE

$16 - $21.75/hr

Customer Experience Representative I JOB SUMMARY: Demonstrate genuine interest and helpfulness when ... Cross train to support account management inquiries and functions to serve as a one-stop resource ...

pla

Customer Experience Representative I

Valley, NE · On-site

$15.25 - $20.75/hr

Customer Experience Representative I JOB SUMMARY: Demonstrate genuine interest and helpfulness when ... Cross train to support account management inquiries and functions to serve as a one-stop resource ...

Nexora Talent

Remote- Customer Experience Service

Omaha, NE · Remote

$15.25 - $20.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... In this role, you will assist with coordinating client requests, managing service details, and ...

pla

Customer Experience Representative I

Kimball, NE

$16 - $21.75/hr

Customer Experience Representative I JOB SUMMARY: Demonstrate genuine interest and helpfulness when ... Cross train to support account management inquiries and functions to serve as a one-stop resource ...

Nexora Talent

Remote Customer Experience Coordinator

Omaha, NE · Remote

$17.25 - $22.50/hr

Customer Experience Coordinator (Remote) We are looking for a motivated and customer-focused ... Ability to manage multiple tasks in a fast-paced environment. * Comfortable using computers, online ...

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Customer Experience Strategy Manager information

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Experience Strategy Manager jobs in Nebraska?

For Customer Experience Strategy Manager jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Customer Experience Strategy Manager jobs in Nebraska look for?

The top searched job categories for Customer Experience Strategy Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Customer Experience Strategy Manager jobs?

Cities in Nebraska with the most Customer Experience Strategy Manager job openings:

Customer Experience Strategy Manager jobs near you

Battery Energy Storage System Commercial Strategy Manager

EnerSys

Omaha, NE • Remote

$96K - $132K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

EnerSys rating

7.7

Company rating: 7.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

200th of 544 rated manufacturers

Job description

Remote -  Travel Required - Up to 50% travel to customer sites, industry events, and EnerSys facilities.

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. 

What We're Offering

  • Quarterly Sales Incentive Pay 
  • Paid time off plus paid holidays
  • Medical/dental/vision insurance plan
  • Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
  • 401K plan
  • Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training.

Compensation Range: 95300-135000 

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.  

Job Purpose

The Motive Power Battery Energy Storage System (BESS) Commercial Strategy Manager is responsible for identifying, developing, and deploying BESS Commercial Strategy Manager solutions tailored to the industrial motive power market. This role bridges advanced energy technologies with customer-specific operational needs, ensuring that EnerSys remains at the forefront of energy management, sustainability, and cost optimization. The Specialist will provide sales enablement, customer consultation, and technical expertise to drive adoption of BESS solutions in distribution, manufacturing, logistics, and third-party logistics (3PL) sectors.

This position requires a blend of technical expertise, consultative selling, and project leadership to drive measurable customer outcomes. Success will be defined by expanding EnerSys' market presence, delivering innovative BESS solutions, and ensuring long-term customer satisfaction.

Essential Duties and Responsibilities
  • Direct strategic initiatives to identify and qualify large-scale BESS opportunities, aligning solutions to customer challenges such as peak demand charges, renewable integration, and backup power.
  • Lead cross-functional collaboration with engineering, marketing, product management, and field sales to ensure effective solution design, integration, and delivery.
  • Provide advanced subject matter expertise (SME) and leadership for field sales and service teams, including technical training, ROI modeling, and competitive positioning.
  • Oversee customer-facing projects, including energy audits, pilot programs, deployments, and solution customization to ensure adoption and measurable ROI.
  • Position EnerSys as an industry thought leader through speaking engagements, trade associations, and technical forums.
  • Monitor policy, incentive, and market developments (e.g., IRA, utility tariffs, state programs) to inform strategy and influence proposals.
  • Guide and mentor Specialists, Sales Engineers, and Technicians on BESS best practices.
  • Partner with senior leadership to establish business development goals, forecast growth, and manage market expansion

  • SUPERVISORY RESPONSIBILITIES:  This position may provide indirect leadership to project-based teams, Specialists, and Sales Engineers. While it does not have direct people-management responsibility, it plays a key role in mentorship, coaching, and guiding technical sales staff.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
-Bachelor's degree in Electrical Engineering, Mechanical Engineering, Energy Systems, or related field required.
-7+ years of experience in energy storage, renewable energy, or motive power systems strongly preferred.
-Demonstrated success in customer-facing technical sales and project leadership.

Language Skills: Strong written and verbal communication skills; ability to present technical solutions to both technical and non-technical audiences.

Mathematical Skills: Proficiency in ROI analysis, demand charge modeling, and energy cost forecasting.

Reasoning Ability: Ability to interpret energy market trends, utility tariffs, and regulatory frameworks to develop actionable customer solutions.

Computer Skills: Proficiency with energy modeling software, CRM platforms, and Microsoft Office Suite.

Certificates, Licenses, Registrations: Professional Engineering (PE) license or NABCEP Energy Storage certification preferred, not required.

Other Skills and Abilities: Knowledge of BESS technologies (lithium-ion, advanced lead-acid, controls/inverters).  Familiarity with warehouse and industrial operations.

 Other Qualifications: Customer-focused with ability to drive adoption of new technologies.

TRAVEL REQUIRED: Up to 50% travel to customer sites, industry events, and EnerSys facilities.

General Job Requirements
  • This position requires you to drive a company vehicle. Therefore, you must be able to pass the company's driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

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We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.

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