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Customer Experience Project Manager Jobs in Springfield, NJ

MetTel

Client Experience - Project Manager

Holmdel, NJ · On-site

$75K/yr

... customers, public utilities, and more. * Advanced Excel (vLookups) * Microsoft Office, including ... Manager, #ProjectManager, Client Experience, Customer Service, Customer Support Specialist ...

Neotecra

Project Manager (W2 Only)

New York, NY · On-site

Ensure high levels of customer satisfaction Required Skills & Experience Project & Operations * Project Management: 3+ years * Project Scheduling: 3+ years * Project Planning: 6+ years Technical ...

Pilot

Manager, Customer Experience

Manhattan, NY · On-site

$115K - $140K/yr

Customer Experience Manager Pilot is a modern connectivity company based in New York City. We ... Strong project management skills with the ability to take a project from idea to implementation ...

Pilot Fiber

Manager, Customer Experience

New York, NY · On-site

$115K - $140K/yr

Set and advocate for customer experience standards across the full customer journey (not just ... Strong project management skills with the ability to take a project from idea to implementation ...

PDI

Manager, Customer Experience

Woodcliff Lake, NJ · On-site

POSITION PURPOSE The Manager of Customer Experience (CX) is responsible for leading the evolution ... Support strategic initiatives and cross-functional projects focused on improving customer outcomes ...

LG CNS America

Project Manager

Englewood Cliffs, NJ

$70K - $130K/yr

We are seeking an experienced Project Manager to lead defense industry and equipment installation projects from planning through execution, ensuring successful delivery, customer satisfaction, budget ...

Michaels Stores

Customer Experience Manager

Secaucus, NJ · On-site

$16.75 - $22.60/hr

... projects a positive image; and serves as a role model for others * Acknowledge customers, help ... Retail management experience preferred Physical Requirements Work Environment * Ability to remain ...

Michaels Stores

Customer Experience Manager

Woodside, NY · On-site

$18 - $23.20/hr

... projects a positive image; and serves as a role model for others * Acknowledge customers, help ... Retail management experience preferred Physical Requirements Work Environment * Ability to remain ...

LG CNS America

Project Manager

Englewood Cliffs, NJ · On-site

We are seeking an experienced Project Manager to lead defense industry and equipment installation projects from planning through execution, ensuring successful delivery, customer satisfaction, budget ...

Vertex Computer Systems

IT Project Manager

Manhattan, NY · On-site

$108K - $128K/yr

Technical Qualifications: * 5+ years of IT project management experience supporting application development and data integration initiatives. * Strong working knowledge of project management ...

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Communicate with the Management team for overall responsibilities and directions on projects and ...

GAF

Customer Experience Insights Manager

Parsippany, NJ · On-site

Job Summary The Customer Experience (CX) Insights Manager plays an integral role in establishing ... Project Management: • End-to-End Project Management: Own day-to-day execution responsibilities ...

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Communicate with the Management team for overall responsibilities and directions on projects and ...

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All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Springfield, NJ

Customer Experience Project Manager information

See Springfield, NJ salary details

$38K

$94.7K

$118.7K

How much do customer experience project manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for customer experience project manager in Springfield, NJ is $94,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,900.00 and $108,800.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A customer experience project manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and industry. Salaries can increase with certifications, leadership skills, and familiarity with customer experience tools like CRM systems.

What are the 4 types of project managers?

In project management, four common types are functional, projectized, matrix, and hybrid managers. Functional managers work within specific departments, projectized managers lead projects independently, matrix managers share authority across functions and projects, and hybrid managers combine elements of these styles. For a Customer Experience Project Manager, understanding these types helps in navigating organizational structures and stakeholder management.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What does a customer project manager do?

A customer experience project manager oversees initiatives to improve customer satisfaction by coordinating cross-functional teams, managing project timelines, and ensuring delivery of solutions that meet client needs. They analyze customer feedback, develop strategies, and use tools like project management software to track progress. Strong communication, problem-solving skills, and knowledge of customer service processes are essential for success in this role.

Can I make 100k as a project manager?

Customer Experience Project Managers can earn $100,000 or more annually, especially with several years of experience, certifications like PMP, and managing large or complex projects. Salaries vary based on industry, location, and company size, with higher earnings typically found in metropolitan areas and in roles requiring advanced skills or leadership responsibilities.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
What job categories do people searching Customer Experience Project Manager jobs in Springfield, NJ look for? The top searched job categories for Customer Experience Project Manager jobs in Springfield, NJ are:
What cities near Springfield, NJ are hiring for Customer Experience Project Manager jobs? Cities near Springfield, NJ with the most Customer Experience Project Manager job openings:
Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Springfield, NJ as of June 2026, with employment types broken down into 80% Full Time, 3% Part Time, 2% Temporary, 13% Contract, and 2% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $94,686 per year, or $45.5 per hour.
Client Experience - Project Manager

Client Experience - Project Manager

MetTel

Holmdel, NJ • On-site

$75K/yr

Other

Posted 22 days ago

Job description

We are looking for a Project Manager to join our Client Experience Operations Team in Holmdel, New Jersey!

Role and Responsibilities:          

  • Manage high-profile structural telecom related projects, ranging from $100K to $10+ million.
  • Collaborate on some of the most important cable and telecom projects in USA, regularly meeting with top commercial and federal clients - from world-class enterprise clients to high-level federal and high-security projects.
  • Work with high-profile telecom infrastructure technology, including smart buildings. IoT/M2M metering, smart grids, connected buildings, new cabling techniques, and innovative structures.
  • Coordinate resources and personnel, including a team of assistant PMs and support personnel.
  • Negotiate contracts and prepare estimates. Set objectives, timeline, budget, and performance standards. Track progress with clients, vendors, and construction teams.
  • Oversee project documentation and reporting. Close out projects and finalize documentation for invoicing, site walks, and deliverable packages.

Desired Skills and Experience:

  • 3+ years of project management experience, with a background in telecommunications, wireless infrastructure, construction, or structured cabling projects.
  • Bachelor's degree in engineering, a related technical field, or equivalent industry experience.
  • Leadership and team management experience.
  • Can effectively communicate with a wide range of cross-functional team members: high-profile clients, construction teams, engineers, vendors, customers, public utilities, and more.
  • Advanced Excel (vLookups) 
  • Microsoft Office, including Visio, SharePoint, or similar project management software.
  • Industry certifications (such as PMP, RCDD, or PE license) are a plus.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $75,000.00 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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To learn more about our company visit us at www.mettel.net

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