ZipRecruiter

Log In

1

Customer Experience Project Manager Jobs in Springfield, NJ

Ogc Global

Customer Experience Project Manager

Manhattan, NY · On-site +1

$89K - $114K/yr

We are seeking a highly organized and customer-focused CX Insights Project Manager to support the delivery and execution of a high-impact customer experience (CX) program within a Fortune 500 company.

Aquent

Customer Experience Project Manager

Manhattan, NY · On-site

$50 - $60/hr

We are seeking an experienced Project Manager / Product Owner. This role is primarily Project ... Customer-focused mindset with experience in customer-facing communication. A strong advocate for ...

Neotecra

Project Manager (W2 Only)

New York, NY · On-site

Ensure high levels of customer satisfaction Required Skills & Experience Project & Operations * Project Management: 3+ years * Project Scheduling: 3+ years * Project Planning: 6+ years Technical ...

6AM City, LLC

Electrical Project Manager

Manhattan, NY · On-site

$90 - $140/hr

The Electrical Project Manager oversees multiple concurrent electrical projects, ensuring they are ... Contract management experience * Strong problem-solving skills #J-18808-Ljbffr

New

Pilot Fiber

Manager, Customer Experience

New York, NY · On-site

$115K - $140K/yr

Set and advocate for customer experience standards across the full customer journey (not just ... Strong project management skills with the ability to take a project from idea to implementation ...

PHASE3

Customer Experience Specialist

Mountain Lakes, NJ · On-site

$17 - $21.25/hr

We manage the picture of projects - start-to-finish, arm-in-arm - like no other partner. With ... Our Customer Experience Specialist position is responsibleforaccount coordination and sales support ...

PDI - Brand

Manager, Customer Experience

Woodcliff Lake, NJ · On-site

$105 - $120/hr

Position Purpose The Manager of Customer Experience (CX) is responsible for leading the evolution ... Support strategic initiatives and cross‑functional projects focused on improving customer ...

New

PDI

Manager, Customer Experience

Woodcliff Lake, NJ · On-site

POSITION PURPOSE The Manager of Customer Experience (CX) is responsible for leading the evolution ... Support strategic initiatives and cross-functional projects focused on improving customer outcomes ...

TMS

Project Manager

Iselin, NJ · On-site

USA/ Canada- Remote Role Summary We are looking for an experienced Project Manager to lead customer implementation projects involving SQL, Java, networking, Active Directory/LDAP, Windows ...

New

next page

Showing results 1-20

All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Springfield, NJ

Customer Experience Project Manager information

See Springfield, NJ salary details

$38K

$94.7K

$118.7K

How much do customer experience project manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer experience project manager in Springfield, NJ is $94,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,900.00 and $108,800.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What job categories do people searching Customer Experience Project Manager jobs in Springfield, NJ look for?

The top searched job categories for Customer Experience Project Manager jobs in Springfield, NJ are:

What cities near Springfield, NJ are hiring for Customer Experience Project Manager jobs?

Cities near Springfield, NJ with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Springfield, NJ as of June 2026, with employment types broken down into 80% Full Time, 3% Part Time, 2% Temporary, 13% Contract, and 2% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $94,686 per year, or $45.5 per hour.

Customer Experience Project Manager

Ogc Global

Manhattan, NY • On-site, Remote

$89K - $114K/yr

Full-time

Posted 21 days ago

Job description

We are seeking a highly organized and customer-focused CX Insights Project Manager to support the delivery and execution of a high-impact customer experience (CX) program within a Fortune 500 company. In this role, you will serve as the operational backbone of the CX function, driving day-to-day program execution, coordinating cross-functional initiatives, managing project plans, and ensuring timely delivery of CX insights and improvements.
Working closely with the CX Director, you will help translate strategic priorities into actionable workstreams, partner with stakeholders across the organization, and ensure customer experience initiatives are effectively implemented and measured. This role is ideal for someone with strong project management, analytical, and stakeholder management skills who enjoys turning strategy into execution.
Responsibilities
CX Program Execution
  • Support the execution and delivery of enterprise CX initiatives and programs
  • Manage project plans, timelines, milestones, and deliverables across multiple CX workstreams
  • Coordinate cross-functional activities to ensure successful implementation of CX recommendations
  • Track progress against program objectives and identify risks, blockers, and dependencies
  • Maintain program documentation, workflows, and operational processes

Stakeholder Management
  • Partner with client teams including Marketing, Product, Operations, Customer Service, and Analytics
  • Facilitate project meetings, working sessions, and status updates
  • Serve as a day-to-day point of contact for project stakeholders
  • Ensure alignment across teams and drive accountability for action items and deliverables
  • Escalate risks and issues as appropriate to CX leadership

Customer Insights & Reporting
  • Support customer research, survey programs, journey mapping, and feedback initiatives
  • Analyze customer experience data and help identify actionable insights
  • Assist in developing dashboards, scorecards, reports, and presentations
  • Monitor key CX metrics including NPS, CSAT, CES, and journey performance indicators
  • Help translate customer insights into recommendations that improve business outcomes

Project & Process Management
  • Establish project governance, tracking mechanisms, and reporting cadences
  • Manage meeting agendas, action logs, project documentation, and status reporting
  • Coordinate implementation activities across multiple initiatives simultaneously
  • Ensure deliverables are completed on time, within scope, and meet quality standards
  • Drive continuous improvement of CX program processes and operational efficiencies

Required
  • 4-7 years of experience in Customer Experience, Project Management, Customer Insights, Business Operations, Consulting, or related fields
  • Demonstrated experience managing cross-functional projects and stakeholders
  • Strong organizational skills with the ability to manage multiple priorities simultaneously
  • Experience working with customer feedback, survey data, or operational performance metrics
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving abilities
  • Proficiency in Microsoft Excel, PowerPoint, and project management tools
  • Experience developing executive-ready reports and presentations

Preferred
  • Experience in consulting, agency, or client-facing environments
  • Experience supporting CX, Voice of Customer (VoC), Customer Insights, or Customer Success programs
  • Familiarity with journey mapping, customer research methodologies, and CX metrics
  • Experience with BI tools such as Power BI, Tableau, or Looker
  • PMP, Agile, Scrum, or related project management certification

Apply