Customer Experience Project Manager Jobs in Springfield, NJ

ESSENTIAL DUTIES & RESPONSIBILITIES

(Other duties may be assigned)

To perform this role successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Project Management

• Manage VE project timelines, calendars, trackers, and key deliverables across seasonal initiatives.
• Coordinate floor set timing, launch communication, milestone tracking, and project follow-up.
• Support meeting coordination, recaps, and workflow management across cross-functional teams.
• Partner with Merchandising, Marketing, Store Operations, Planning & Allocation, Wholesale, and Store Design to support seasonal business needs.

VE Communications & Seasonal Guidelines

• Develop guidelines in collaboration with team, own distribution of seasonal VM guidelines and VE store communications, partnering with Retail Ops.
• Ensure consistency and clarity across all store-facing visual communication materials.
• Coordinate seasonal updates, promotional communication, and execution recaps for stores and field teams.

Sample & Production Coordination

• Manage sample tracking, organization, shipment, returns, and setup support for VE initiatives.
• Support the VE Director with production coordination, vendor communication, and management of seasonal visual assets.
• Coordinate production timelines, logistics, and delivery of visual materials and props.
• Support budget tracking and expense management for VE projects.

Wholesale & Showroom Support

• Support NYC showroom coordination and seasonal market readiness as needed.
• Serve as a key VE contact for Wholesale Market Week coordination and communication support.
• Coordinate showroom samples, props, fixtures, and visual materials for market presentations.

EDUCATION AND EXPERIENCE

• Bachelor Degree preferred in Visual Merchandising, Business, Marketing, Fashion or related field.
• 5+ years of experience in retail project management, visual merchandising, or related fields.
• Experience in retail, fashion, or specialty retail environments preferred.
• Experience supporting cross functional teams and managing multiple projects simultaneously.
• Experience working with Store communication, seasonal launches and visual merchandising process preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong project management and organizational skills.
• Experience managing calendars, trackers, and workflow tools.
• Excellent written and verbal communication skills.
• Ability to work collaboratively across cross functional teams and external vendors.
• Understanding of retail visual merchandising, store operations and seasonal retail calendars.
• Strong problem solving skills with a proactive and execution focused mindset.
• Strong attention to detail and follow-through.
• Proficient in InDesign, Microsoft Office, Adobe Creative Suite, and related project management software.
• Ability to manage multiple priorities in a fast-paced environment.

ENVIRONMENT & PHYSICAL DEMANDS

• Office and retail environment. Position requires sitting, reading, listening, and communicating, with intermittent movement throughout the day.
• Ability to lift up to 35 lbs regularly and occasionally up to 55 lbs.
• Requires strong sensory skills including vision, hearing, and dexterity.
• Frequent travel required to visit stores, oversee showroom setups, and support events.

We are proud of the competitive and comprehensive compensation and benefit package provided to our associates and their families. Our compensation package is designed to meet our associates today and help them plan for the future.

Health Benefits

Vera Bradley offers a variety of medical, dental and vision programs to meet your family's health care needs.

• Medical plan options including both a HDHP/HSA plan and a PPO plan

• Dental

• Vision

• Flexible spending accounts

Survivor Benefits

Life insurance provides peace of mind for your family should the unexpected happen.

• Employer provided 2X your salary in life insurance

• Accidental Death and Disability insurance

• Voluntary life insurance for you, your spouse and your children

Income Protection

If you are unable to work due to illness or injury Vera Bradley provides several programs to protect your income at no cost to you.

• Short-term disability

• Long-term disability

Retirement Plan

The Vera Bradley 401k plan helps you accumulate savings for retirement

• 401k with generous company match, immediate vesting (age and service requirement)

• Strong line up of professionally managed funds

• Safe-harbor plan design

Paid Time Off

Enjoy generous time off programs.

• Earn up to 3 weeks of paid time off in your first year of employment with opportunity to earn more

• 9 paid holidays a year

• Paid bereavement leave

Give Back Opportunities

Vera Bradley offers the opportunity to serve your community.

• Voluntary Time Off

Holistic Wellness

• Access to a variety of financial, physical, and mental wellness experts

• Employee Assistance Program with access to work/life wellness support including no cost unlimited telephonic counseling services

• Opportunities for leadership development, skill development and career advancement

Product Discount

• Generous employee discount on Vera Bradley products

Ancillary Benefits and Programs

• Bonus opportunity, identity protection, legal services, pet insurance, cell phone discount, employee referral bonus, annual birthday gift, DailyPay, corporate fitness facility and individual policies through Aflac

Equal Opportunity Employer/Vets/Disabled

Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer.

Vera Bradley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For more information, please click the following links:

Vera Bradley's Equal Employment and Affirmative Action Policy

Know Your Rights: Workplace Discrimination is Illegal (in English)

Know Your Rights: Workplace Discrimination is Illegal (in Spanish)

Pay Transparency (in English)

Pay Transparency (in Spanish)

E-Verify Participation Poster

Right to Work Poster (English)

Right to Work Poster (Spanish)

California Privacy Notice

If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to applicationassistance@VeraBradley.com. Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.

Our intention is to fill this opening within 30 days of the original posting date and applications will be accepted on an on-going basis until the position is filled.

Base Pay Range:

Vera Bradley's compensation ranges are based on market data and comply with all local, state and federal regulations. Individual pay within the listed range depends on work location, skills, experience, and relevant education. The posted salary reflects base pay only and excludes bonuses, equity, or other incentives, if applicable.