Manager, Customer Experience
Reno, NV · On-site
The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position ...
Manager, Customer Experience
Reno, NV · On-site
The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position ...
Manager, Customer Experience
Reno, NV · On-site
The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position ...
Manager, Customer Experience
Reno, NV · On-site
The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position ...
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Reno, NV · On-site
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Reno, NV · On-site
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Las Vegas, NV · On-site
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Las Vegas, NV · On-site
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Reno, NV · On-site
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Reno, NV · On-site
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Las Vegas, NV · On-site
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Las Vegas, NV · On-site
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Las Vegas, NV · On-site
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Las Vegas, NV · On-site
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Sparks, NV · On-site
$19/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Sparks, NV · On-site
$19/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Sparks, NV · On-site
$19/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Sparks, NV · On-site
$19/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Project Manager
Carson City, NV · On-site
... customer service, and operational excellence.We're looking for an experienced Project Manager to ... oversee multiple construction andenvironmental service projects from award through closeout. This ...
Quick apply
Project Manager
Carson City, NV · On-site
... customer service, and operational excellence.We're looking for an experienced Project Manager to ... oversee multiple construction andenvironmental service projects from award through closeout. This ...
Customer Experience Manager
Reno, NV · On-site
$19/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Reno, NV · On-site
$19/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Project Manager (Montrose, NY)
Las Vegas, NV · On-site
$115K - $130K/yr
We are seeking an experienced Project Manager that will support the EHRM Infrastructure Upgrades Project at the Hudson Valley Health Care System, FDR Veterans Affairs Medical Center in Montrose, New ...
Project Manager (Montrose, NY)
Las Vegas, NV · On-site
$115K - $130K/yr
We are seeking an experienced Project Manager that will support the EHRM Infrastructure Upgrades Project at the Hudson Valley Health Care System, FDR Veterans Affairs Medical Center in Montrose, New ...
Project Manager (Montrose, NY)
$115K - $130K/yr
We are seeking an experienced Project Manager that will support the EHRM Infrastructure Upgrades Project at the Hudson Valley Health Care System, FDR Veterans Affairs Medical Center in Montrose, New ...
Project Manager (Montrose, NY)
$115K - $130K/yr
We are seeking an experienced Project Manager that will support the EHRM Infrastructure Upgrades Project at the Hudson Valley Health Care System, FDR Veterans Affairs Medical Center in Montrose, New ...
Project Manager
Las Vegas, NV · On-site
Speed Commerce is seeking a highly skilled and experienced Project Manager to join their team in Las Vegas, NV. This role involves overseeing multiple projects across various locations, ensuring ...
Project Manager
Las Vegas, NV · On-site
Speed Commerce is seeking a highly skilled and experienced Project Manager to join their team in Las Vegas, NV. This role involves overseeing multiple projects across various locations, ensuring ...
Project Manager
Las Vegas, NV · On-site
$75K - $85K/yr
Exempt Salary: $75,000 to $85,000 based upon experience plus benefits Department: Corporate Reports To: CEO Summary We are seeking a highly skilled and experienced Project Manager to join our team in ...
Project Manager
Las Vegas, NV · On-site
$75K - $85K/yr
Exempt Salary: $75,000 to $85,000 based upon experience plus benefits Department: Corporate Reports To: CEO Summary We are seeking a highly skilled and experienced Project Manager to join our team in ...
PROJECT MANAGER
Reno, NV · On-site
We are seeking an experienced Project Manager to lead electrical construction projects from initiation through closeout. This role serves as a P&L leader, responsible for delivering projects safely ...
PROJECT MANAGER
Reno, NV · On-site
We are seeking an experienced Project Manager to lead electrical construction projects from initiation through closeout. This role serves as a P&L leader, responsible for delivering projects safely ...
Project Manager
Sparks, NV · On-site
We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Project Manager to ...
Project Manager
Sparks, NV · On-site
We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Project Manager to ...
Project Manager
Sun Valley, NV · On-site
We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Project Manager to ...
Project Manager
Sun Valley, NV · On-site
We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Project Manager to ...
Project Manager
Sparks, NV · On-site
We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Project Manager to ...
Project Manager
Sparks, NV · On-site
We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Project Manager to ...
Customer Experience Project Manager information
See Nevada salary details
$37.2K - $44.3K
2% of jobs
$44.3K - $51.5K
3% of jobs
$51.5K - $58.7K
2% of jobs
$58.7K - $65.9K
3% of jobs
$65.9K - $73K
1% of jobs
$73K - $80.2K
6% of jobs
$83K is the 25th percentile. Wages below this are outliers.
$80.2K - $87.4K
18% of jobs
The median wage is $93.6K / yr.
$87.4K - $94.6K
16% of jobs
$94.6K - $101.7K
16% of jobs
$104.8K is the 75th percentile. Wages above this are outliers.
$101.7K - $108.9K
16% of jobs
$108.9K - $116.1K
16% of jobs
$37.2K
$92.6K
$116.1K
How much do customer experience project manager jobs pay per year?
As of Aug 11, 2026, the average yearly pay for customer experience project manager in Nevada is $92,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $106,400.00 per year, depending on experience, location, and employer.
How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?
Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.
What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?
To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.
What is the difference between Customer Experience Project Manager vs Customer Service Manager?
| Aspect | Customer Experience Project Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing customer experience improvement projects | Managing customer service teams and daily support operations |
| Required Skills | Project management, customer journey analysis, cross-functional coordination | Team leadership, conflict resolution, customer communication |
| Work Environment | Project-based, cross-departmental collaboration | Customer support centers, call centers, service teams |
| Common Certifications | PMP, Six Sigma, CX certifications | CRM certifications, customer service training |
The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.
What does a customer experience project manager do?
A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
What are popular job titles related to Customer Experience Project Manager jobs in Nevada? For Customer Experience Project Manager jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Customer Experience Project Manager jobs in Nevada look for? The top searched job categories for Customer Experience Project Manager jobs in Nevada are:
What cities in Nevada are hiring for Customer Experience Project Manager jobs? Cities in Nevada with the most Customer Experience Project Manager job openings:
Stord rating
3.1
Based on 7 frontline employees who took The Breakroom Quiz
Job description
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position involves strategizing and implementing best practices to optimize customer interactions, managing a team of Customer Experience Associates and Specialists, and ensuring that customer needs are met promptly and effectively.
The role requires a blend of strong leadership, deep understanding of logistics operations, and a commitment to continuous improvement in service delivery. As a manager, you will be instrumental in driving the success of the customer experience team, ensuring alignment with Stord's broader operational goals and customer experience standards.
The Manager, Customer Experience reports directly to the Director of Customer Experience.
What You'll Do:
What You'll Need:
Bonus Points:
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position involves strategizing and implementing best practices to optimize customer interactions, managing a team of Customer Experience Associates and Specialists, and ensuring that customer needs are met promptly and effectively.
The role requires a blend of strong leadership, deep understanding of logistics operations, and a commitment to continuous improvement in service delivery. As a manager, you will be instrumental in driving the success of the customer experience team, ensuring alignment with Stord's broader operational goals and customer experience standards.
The Manager, Customer Experience reports directly to the Director of Customer Experience.
What You'll Do:
- Strategic Team Leadership: Lead a team of Customer Experience Associates and Specialists with a focus on strategic initiatives that align with Stord's operational goals. Develop and implement best practices for customer engagement and issue resolution.
- Performance Management: Regularly evaluate team performance against company standards and customer satisfaction metrics. Foster a culture of continuous improvement and professional development within the team.
- Complex Escalation Resolution: Take charge of resolving high-level escalations, ensuring effective solutions that maintain customer trust and operational integrity.
- Process Development: Identify areas for process improvement and innovate solutions to enhance customer interaction and operational efficiency.
- Cross-functional engagement: Work closely with Fulfillment Operations, Transportation, and Tech teams to ensure that the understanding of the goals of the customer are aligned and integrated into broader operational processes.
What You'll Need:
- Bachelor's degree in Business Administration, Operations/Supply Chain Management, or related field preferred
- Familiarity with OMS, WMS, and CRM tools
- 4+ years of experience in customer service management, logistics or supply chain focus.
- Proven ability in team management and strategic planning.
Bonus Points:
- Previous experience at a start-up is a plus
- Proficiency in WMS, OMS systems and customer service technologies.
- Experience in process improvement and operational management.
- Strong communication and interpersonal skills.
About Stord
Sourced by ZipRecruiter
Industry
Transportation and warehousing
Company size
501 - 1,000 Employees
Headquarters location
Union City, GA, US
Year founded
2015