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Customer Experience Program Manager Jobs in Portland, OR

nLIGHT

Program Manager - Defense

Camas, WA

The ideal candidate will have a technical background and experience with DOD projects, revenue ... Own customer satisfaction by building strong relationships and leading technical discussions

nLIGHT

Program Manager - Defense

Camas, WA · On-site

$90K - $120K/yr

The ideal candidate will have a technical background and experience with DOD projects, revenue ... Own customer satisfaction by building strong relationships and leading technical discussions

nLIGHT

Program Manager - Defense

Camas, WA

$90K - $120K/yr

The ideal candidate will have a technical background and experience with DOD projects, revenue ... Own customer satisfaction by building strong relationships and leading technical discussions

nLIGHT

Program Manager - Defense

Camas, WA · On-site

$90K - $120K/yr

The ideal candidate will have a technical background and experience with DOD projects, revenue ... Own customer satisfaction by building strong relationships and leading technical discussions

IICRC

Customer Experience Coordinator

Vancouver, WA · On-site

$25 - $30/hr

Intake and input jobs into the Restoration Management Software (RMS) * Provide regular and timely ... customer experience that is second to none. At Paul Davis, our passion for quality drives ...

Hp

Solutions Program Manager

Vancouver, WA · On-site

$116K - $162K/yr

Understand experience and solution roadmap which show how experience will manifest and evolve ... Customer Centricity Impact & Scope Impacts function and leads and/or provides expertise to ...

Amat

Productivity Program Manager

Hillsboro, OR

$108K - $148K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... Experience leading global programs across multiple regions * Exposure to field or frontline ...

Legacy Health

Stroke Program Manager

Portland, OR · On-site

$57.75/hr

Your work as a stroke program manager is no exception. As you promote the use of evidence based ... Prior experience with LEAN methodology, in an advanced practice role and/or Stroke Program ...

Legacy Health

Stroke Program Manager

Portland, OR

$57.75 - $86.05/hr

Your work as a stroke program manager is no exception. As you promote the use of evidence based ... Prior experience with LEAN methodology, in an advanced practice role and/or Stroke Program ...

Legacy Health

Stroke Program Manager

Portland, OR · On-site

$57.75 - $86.05/hr

Your work as a stroke program manager is no exception. As you promote the use of evidence based ... Prior experience with LEAN methodology, in an advanced practice role and/or Stroke Program ...

Legacy Health

Stroke Program Manager

Portland, OR · On-site

$57.75 - $86.05/hr

Your work as a stroke program manager is no exception. As you promote the use of evidence based ... Prior experience with LEAN methodology, in an advanced practice role and/or Stroke Program ...

Exyte Group

Senior Program Manager

Portland, OR · On-site

$172K/yr

Ensure alignment of all programs with market segmentation, voice of the customer (VOC), and ... Experience in semiconductor equipment, media supply, or capital equipment industries * Strong ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Portland, OR

Customer Experience Program Manager information

See Portland, OR salary details

$9

$57

$90

How much do customer experience program manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer experience program manager in Portland, OR is $57.35, according to ZipRecruiter salary data. Most workers in this role earn between $38.22 and $73.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Portland, OR? For Customer Experience Program Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Portland, OR look for? The top searched job categories for Customer Experience Program Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Customer Experience Program Manager jobs? Cities near Portland, OR with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $119,291 per year, or $57.4 per hour.

Program Manager - Defense

nLIGHT

Camas, WA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Who We Are 
At nLIGHT, we continuously push the boundaries of cutting-edge laser technology while transforming and creating markets. We are a leading provider of high-power semiconductors and fiber lasers for industrial, microfabrication, and the leader for aerospace & defense applications. Our lasers change not only the way things are made but what can be made.
Headquartered in Camas, Washington, nLIGHT is a publicly listed company (NASDAQ: LASR).
 
About the Role:
The Program Manager brings strong initiative and excellent communication skills to drive high-impact aerospace and defense programs. This includes creating and monitoring key performance metrics, building and strengthening customer relationships, and successful project execution against an AOP. The ideal candidate will have a technical background and experience with DOD projects, revenue forecasting, tracking funding and billing, subcontractor management, follow on proposals, meeting coordination (internal and external), and regular up-reporting on program performance.
 
Job Responsibilities:
  • Responsible for the successful technical, schedule, and cost performance of Defense programs, in accordance with contract requirements and company policies and procedures
  • Lead contract negotiations, including changes, change orders, and preparation of proposals/business plans; performance of Statement of Work (SOW) and specifications; and financial terms/conditions
  • Manage program/projects to deliver results on-time and on-budget
  • Lead and support proposal efforts for continued growth
  • Own customer satisfaction by building strong relationships and leading technical discussions
  • Monitor contract, subcontract, and funding; prepare forecasts of program financial performance
  • Develop and implement processes and tools for Program Management Excellence
Qualifications:
  • Minimum 3+ years' experience in Program Management; background in high-tech environemnts is preferred. 
  • Minimum BS in Engineering, Economics, Finance, or a related degree
  • Knowledge of Government contractual terms and major contract types; CPFF, FFP, T&M
  • Knowledge of ITAR, EAR and related U.S. regulations
  • Excellent oral and written communication skills
  • Proficient in MS Office
  • Must be willing to travel up to 15%
nLIGHT is proud to offer comprehensive COMPENSATION AND BENEFITS: 
Starting pay depends on qualifications: 
  • Program Manager: $90,000 - $120,000 
Other Compensation and Benefits 
  • Target Cash Bonus of 5% of earned wages
  • Eligible for Restricted Stock Unit grants  
  • 4 weeks of Paid Time Off per year 
  • 10 paid Holidays 
  • Eligible for health benefits on the 1st day of the month after your start date 
  • Medical, Dental and Vision Benefits, including prescription and orthodontia with employee-paid premiums as low as $40.00 per pay period 
  • Flexible Spending and Health Savings Accounts  
  • Employee Stock Purchase Plan  
  • 401(k) with company match and immediate vesting  
  • Company paid Short-Term and Long-Term Disability, and Life & AD&D Insurance 
  • Employee Assistance Program 
  • Aflac Supplemental Insurance 
  • Paid Bereavement Leave and Jury Duty 
  • Tuition Assistance Program 
  • Pet Insurance 
 
nLIGHT is subject to US Export Control regulations. To qualify for this position, you must be a US Person (that is, a US citizen, lawful permanent resident, or protected individual granted asylum or refugee status). 
 
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at (360) 566-4460 or HR@nlight.net. 
E-Verify Participation: 
nLIGHT participates in the E-Verify program. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. 
For more information, please review the following notices: 
  • E-Verify Participation Poster 
  • Right to Work Poster