ZipRecruiter

Log In

1

Customer Experience Program Manager Jobs in Portland, OR

Columbia

Customer Experience Lead

Portland, OR · On-site

From merchandising and marketing to product management and technology, the consumer is central to ... our Winback program. This person will also proactively offer recommendations for consumer ...

Columbia

Customer Experience Lead

Portland, OR

From merchandising and marketing to product management and technology, the consumer is central to ... our Winback program. This person will also proactively offer recommendations for consumer ...

TOPSYSIT

Program Manager

Hillsboro, OR · On-site

Program Manager Location: Hillsboro, OR | Hybrid - Onsite Duration: Long-Term Interview: Video Key ... Required: Project Management experience Prior State Government experience PMP certification ...

WizeHire, Inc

Program Manager

Hillsboro, OR · On-site

Are you an experienced manager with a background in recreation, aquatics, fitness, youth, or ... We are seeking a Program Manager to work closely with our Assistant General Manager / Director of ...

LHH US

Program Manager

Portland, OR · Hybrid

$120K - $150K/yr

The ideal candidate combines strong product management fundamentals with financial acumen, using ... Experience measuring product success through KPIs, customer adoption metrics, revenue performance ...

LHH US

Program Manager

Portland, OR · Hybrid

$120K - $150K/yr

The ideal candidate combines strong product management fundamentals with financial acumen, using ... Experience measuring product success through KPIs, customer adoption metrics, revenue performance ...

TJX Companies

Customer Experience Coordinator

Hillsboro, OR · On-site

$16.95 - $17.45/hr

Drives customer loyalty through programs and initiatives * Addresses customer concerns and issues ... Monitors all frontline equipment, communicating issues to management * Executes and adheres to ...

Core-Health-

Customer Experience Lead

Vancouver, WA · On-site

We are looking for a Customer Experience Lead to join our growing organization!General Position ... Manage all escalated account issues proactively, including major account issues related to an ...

previous page

Showing results 41-60

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Portland, OR

Customer Experience Program Manager information

See Portland, OR salary details

$9

$57

$90

How much do customer experience program manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer experience program manager in Portland, OR is $57.35, according to ZipRecruiter salary data. Most workers in this role earn between $38.22 and $73.65 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Portland, OR?

For Customer Experience Program Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Portland, OR look for?

The top searched job categories for Customer Experience Program Manager jobs in Portland, OR are:

What cities near Portland, OR are hiring for Customer Experience Program Manager jobs?

Cities near Portland, OR with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $119,677 per year, or $57.5 per hour.

Customer Experience Lead

Portland, OR • On-site

Columbia
See more jobs at Columbiaexternal

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

ABOUT THE POSITIONThe eCommerce team powers our US and Canada Columbia.com sites and our Customer Care Center. From merchandising and marketing to product management and technology, the consumer is central to everything we do. The eCommerce team is known for the relentless improvement of the customer experience striving for a better, faster, easier experience.The Customer Experience Lead provides timely answers and support for complex questions and inquiries, handles executive escalations and formal complaints, and contacts customers to solve problems and solicit feedback through our Winback program. This person will also proactively offer recommendations for consumer experience issues and concerns and provide recommendations for improvements to current practices.HOW YOU'LL MAKE A DIFFERENCE
  • Utilize advanced knowledge and use of tools, policies, and practices to answer questions and effectively handle consumer and agent needs in a variety of channels for multiple brands. Consistently provide exceptional internal and external customer interactions while balancing a focus on Columbia Sportswear Company's net revenue.
  • Effectively handle all consumer executive escalations.
  • Promote customer retention through strategic win back initiatives that elevate the customer journey and align with organizational priorities.
  • Identify gaps in agent knowledge and or understanding, partnering with Leadership, Quality, and Training to share provided feedback, identify training gaps, and proactively provide recommendations and outline solutions to improve consumer and employee experiences.
  • Proactively takes accountability for generating a career plan and partnering with leadership to advance necessary knowledge and skills for future opportunities. Seeks and recommends ways to participate in department and company projects and initiatives. Actively functions as a mentor.
  • Performs other duties as assigned.
YOU ARE Proficient with Microsoft Office applications (Excel, Word, PowerPoint, SharePoint, and Outlook) Solutions-oriented with strong, creative critical-thinking skills. Able to provide top-tier solutions for escalated customer interactions. Able to troubleshoot, problem-solve, make logical decisions, and set priorities. Able to work effectively under pressureYOU HAVE
  • A high school education or equivalent
  • 7+ years of related experience
  • Extensive retail and customer care experience
  • Highly effective communications skills including strong verbal and written skills
  • Ability to work in a fast-paced, metric-driven environment with the ability to multi-task.
  • Experience with NICE inContact and other similar products

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.At Columbia Sportswear Company, we're proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family's financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the Subject: Applicant Assistance Requested.

Apply