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Customer Experience Program Manager Jobs in Portland, OR

Centstone

Program Manager

Hillsboro, OR · On-site

Monday-Friday business hours, Experience: 10 + years of Experiance Required , Program management, state government, public health, laboratory, clinical care, or LIMS implementation experience ...

Sidram Technologies

Program Manager

Hillsboro, OR · On-site

Program Manager Location: Hillsboro, OR - ONSITE Overall Experience: 15+ Years Required Work Authorization: USC / H-4 EAD ONLY Employment: W2 Local Candidates Preferred / Must Be Able to Commute or ...

UNICOM TECHNOLOGIES INC

Program Manager

Hillsboro, OR · On-site

OIS seeks an experienced Program Manager to support the Oregon State Public Health Laboratory (OSPHL) with the implementation of a new Laboratory Information Management System (LIMS). In addition to ...

Unicom Technologies, Inc.

Program Manager

Hillsboro, OR · On-site

OIS seeks an experienced Program Manager to support the Oregon State Public Health Laboratory (OSPHL) with the implementation of a new Laboratory Information Management System (LIMS). In addition to ...

Impact ES-Vancouver

Program Manager

Vancouver, WA

$81K - $102K/yr

Minimum of 3 years of experience in Program Management, Sales, Customer Service, or Manufacturing within an EMS or related industry. * 3+ years' experience using an ERP system * Ability to travel ...

Impact ES-Vancouver

Program Manager

Vancouver, WA · On-site

$81K - $102K/yr

Minimum of 3 years of experience in Program Management, Sales, Customer Service, or Manufacturing within an EMS or related industry. * 3+ years' experience using an ERP system * Ability to travel ...

Impact ES-Vancouver

Program Manager

Vancouver, WA · On-site

$81K - $102K/yr

Highly computer literate Minimum of 3 years of experience in Program Management, Sales, Customer Service, or Manufacturing within an EMS or related industry. 3+ years' experience using an ERP system ...

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Customer Experience Program Manager information

See Portland, OR salary details

$9

$57

$90

How much do customer experience program manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer experience program manager in Portland, OR is $57.54, according to ZipRecruiter salary data. Most workers in this role earn between $38.37 and $73.89 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Portland, OR?

For Customer Experience Program Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Portland, OR look for?

The top searched job categories for Customer Experience Program Manager jobs in Portland, OR are:

What cities near Portland, OR are hiring for Customer Experience Program Manager jobs?

Cities near Portland, OR with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $119,677 per year, or $57.5 per hour.

Program Manager

Hillsboro, OR • On-site

Centstone
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Centstoneexternal

Contractor

Posted 7 days ago

Job description

Program Manager – LIMS Implementation

Location: Hybrid | Hillsboro, Oregon

Schedule:  Monday–Friday business hours,

Experience:   10 + years of Experiance Required ,Program management, state government, public health, laboratory, clinical care, or LIMS implementation experience required

About the Role

We are seeking an experienced Program Manager for a long-term hybrid contract opportunity supporting the Oregon State Public Health Laboratory with a Laboratory Information Management System implementation. This role will support project planning, organizational change management, communications, vendor coordination, user acceptance testing, decision tracking, status reporting, and project delivery activities.

Responsibilities

• Manage project schedules, timelines, milestones, critical paths, risks, issues, and project deliverables

• Support organizational change management, internal and external communications, and team coordination

• Coordinate with laboratory teams, technical teams, vendors, and stakeholders to support project execution

• Support User Acceptance Testing efforts, resource planning, vendor feedback, and decision log maintenance

• Prepare project status reports, capacity reports, project planning updates, and management documentation

Requirements

• Project Management Professional Certification Required

• Project management experience required, preferably in a laboratory, clinical care, public health, or government setting

• Prior state government experience required

• Strong Office 365, documentation, communication, stakeholder management, and remote collaboration skills required

• Must be authorized to work in the United States and available for hybrid work with onsite onboarding in Hillsboro, Oregon

This Program Manager opportunity is a strong fit for candidates with PMP certification, LIMS implementation experience, public health or laboratory project management experience, and strong organizational change management skills.

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About Centstone

Sourced by ZipRecruiter

In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

Facebook

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