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Customer Experience Program Manager Jobs in Fort Pierce, FL

Seacoast Bank

SOX Program Manager

Stuart, FL · On-site

$89K - $118K/yr

Experience: Minimum 5 years in IT audit, SOX compliance, or related regulatory roles ... The SOX Program Manager will be a key liaison between audit, IT, and business units to ensure ...

Walgreens

Customer Service Associate

Port Saint Lucie, FL · On-site

$11.50 - $16/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Fort Pierce, FL

Customer Experience Program Manager information

See Fort Pierce, FL salary details

$7

$45

$71

How much do customer experience program manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer experience program manager in Fort Pierce, FL is $45.61, according to ZipRecruiter salary data. Most workers in this role earn between $30.38 and $58.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What job categories do people searching Customer Experience Program Manager jobs in Fort Pierce, FL look for? The top searched job categories for Customer Experience Program Manager jobs in Fort Pierce, FL are:
What cities near Fort Pierce, FL are hiring for Customer Experience Program Manager jobs? Cities near Fort Pierce, FL with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Fort Pierce, FL as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $94,860 per year, or $45.6 per hour.

SOX Program Manager

Seacoast Bank

Stuart, FL • On-site

$89K - $118K/yr

Full-time

Posted 27 days ago

Seacoast Bank rating

8.6

Company rating: 8.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

31st of 171 rated banks

Job description

Job OverviewThe SOX Program Manager is responsible for driving the organization's Sarbanes-Oxley Act compliance program, ensuring alignment with internal and external audit, IT governance, and regulatory requirements. This role develops, implements, and maintains internal controls, coordinates with internal and external auditors, and ensures timely, accurate regulatory reporting.
Key Responsibilities
  • Develop and implement SOX compliance strategies, internal controls, and best practices to address process deficiencies.
  • Prepare for and participate in external regulatory inspections and internal audits.
  • Ensure all required regulatory reporting meets content, format, and scheduling requirements.
  • Conduct risk assessments of IT systems and processes, focusing on IT General Controls (ITGC) and SOX compliance.
  • Design, implement, and test internal controls over financial reporting, with emphasis on IT controls.
  • Collaborate with internal audit, compliance, IT, and business stakeholders to align SOX initiatives with operational goals.
  • Lead remediation efforts for identified control gaps and escalate critical issues to senior management.
  • Prepare and present SOX-related reports to executive, audit committee, and disclosure committee members.
  • Maintain an up-to-date knowledge base of financial regulations, industry standards, and SOX requirements.
  • Manage multiple cross-functional SOX projects, including walkthroughs, testing, and special initiatives.
  • Assemble and lead project teams, develop schedules, allocate resources, and track milestones.
  • Maintain SOX management tools to track control status and compliance progress.
  • Provide training and communication plans to enhance stakeholder awareness of SOX requirements and improvements.

Qualifications
  • Education: Bachelor's degree in Accounting, Finance, Information Technology, Computer Science, or a related field.
  • Experience: Minimum 5 years in IT audit, SOX compliance, or related regulatory roles.
  • Certifications: CISA, CISSP, CRISC, or similar preferred.
  • Skills

    • SOX compliance and ITGC expertise
    • Risk assessment and control testing
    • Internal and external audit coordination
    • Policy and procedure development
    • Project management and stakeholder communication
    • Data analytics for control monitoring
    • Strong analytical, problem-solving, and leadership abilities

Additional NotesThis role requires a strategic thinker with a strong understanding of financial reporting, IT governance, and regulatory compliance. The SOX Program Manager will be a key liaison between audit, IT, and business units to ensure controls are effective, compliant, and aligned with organizational objectives.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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