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Customer Experience Program Manager Jobs in Fort Pierce, FL

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Customer Experience Program Manager information

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$45

$71

How much do customer experience program manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer experience program manager in Fort Pierce, FL is $45.61, according to ZipRecruiter salary data. Most workers in this role earn between $30.38 and $58.61 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What job categories do people searching Customer Experience Program Manager jobs in Fort Pierce, FL look for?

The top searched job categories for Customer Experience Program Manager jobs in Fort Pierce, FL are:

What cities near Fort Pierce, FL are hiring for Customer Experience Program Manager jobs?

Cities near Fort Pierce, FL with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Fort Pierce, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $94,860 per year, or $45.6 per hour.

Program Manager III - Community Impact

Cleveland Clinic

Stuart, FL • On-site

$106K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Cleveland Clinic rating

7.2

Company rating: 7.2 out of 10

Based on 914 frontline employees who took The Breakroom Quiz

345th of 898 rated healthcare providers

Job description

Join Cleveland Clinic's Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin County on the beautiful Indian River. The caregivers at Martin North Hospital have made it not only an excellent medical facility, but also a home away from home.

As a Community Impact Program Manager, you will manage the implementation and maintenance of designated programs while supporting both the Marketing Events and Sponsorships team and the Community Health team. In this role, you will lead and execute community outreach initiatives and activations from beginning to end, including event planning, budgeting, vendor coordination, volunteer organization, contracting, invoicing, and data collection. You will serve as a liaison to nonprofit organizations and outside communities, build long-term goals for community projects, develop program and project budgets, and ensure community outreach efforts are accurately and timely reported in CBISA. You will also plan, develop, and maintain systems and procedures while managing administrative activities using Smartsheet, Microsoft Teams, Excel, and PowerPoint.

As a collaborative member of the team, you will serve as a coach and mentor to other positions within the department, assist with the budgetary process, and apply knowledge of Community Health Needs Assessments to inform community engagement efforts. This role offers growth-oriented projects, mentorship, leadership exposure, and opportunities for continued career development across administrative and project/program management.

A caregiver in this role works days, evenings, nights, and weekends from 8:30 a.m. - 5:00 p.m., with the possibility of working outside traditional hours.

This position requires travel within Martin and St. Lucie County, with assignments at Martin North, Martin South, FHC, and Tradition locations.

A caregiver who excels in this role will:

  • Plan, develop and maintain systems and procedures.

  • Manage, develop, implement, and maintain operational systems and activities.

  • Act as a liaison with all levels of the organization and outside community.

  • Manage multiple priorities and projects with competing deadlines.

  • Serve as a coach and mentor for other positions in the department.

  • Review and monitor adherence to Human Resources policies and corporate compliance procedures.

  • Assist with the budgetary process.

  • Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

  • Bachelor's Degree in Business Administration, Healthcare Administration or related field and five years of related experience

  • OR Master's Degree and four years of experience

  • Knowledge of statistical and financial analysis, primary research and business plan development

  • Strong presentation, communication and training skills

  • Demonstrated team, leadership, organizational and problem-solving abilities

Preferred qualifications for the ideal future caregiver include:

  • Master's degree

  • Health care settings

  • Prior events, corporate or social event planning background

  • Event budgeting, budgeting or forecasting experience

  • Project management, community development or government relations experience

Personal Protective Equipment:

  • Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Minimum Annual Salary: $69,600.00

Maximum Annual Salary: $106,132.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

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