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Customer Experience Program Manager Jobs in Fargo, ND

VTC

Career Pathways Program Manager

Fargo, ND · On-site

$45K/yr

Career Pathways Program Manager Full-Time | Vocational Training Center (VTC) | Fargo, ND $45,000 ... Five years of progressively responsible experience supporting people with intellectual or ...

Danaher

Health & Safety Program Manager

Fargo, ND

$91K - $100K/yr

Experience with ergonomics and industrial hygiene programs * Familiarity with global health and ... We partner with customers across the globe to help them solve their most complex challenges ...

Ulteig

Grants and Funding Program Manager

Fargo, ND · On-site

Experience leading or mentoring teams and contributing to scalable programs or practices. * Familiarity with CRM and data tools (e.g., D365, Salesforce, Power BI) and advanced proficiency with ...

Alzheimer's Association

Manager, Programs

Fargo, ND · Hybrid

As Program Manager, you join an exclusive team of leaders responsible for the implementation of the ... experience in recruiting and mobilizing volunteers to achieve goals. Knowledge, Skills and ...

Alzheimer's Association

Manager, Programs

Fargo, ND · On-site

As Program Manager, you join an exclusive team of leaders responsible for the implementation of the ... experience in recruiting and mobilizing volunteers to achieve goals. Knowledge, Skills and ...

Planet Fitness

Guest Experience Manager -

Fargo, ND · On-site

Customer Service : communicates and interacts with customers (includes coworkers and the public) in ... Employee Recognition Program * Advancement Opportunities: The Team Lead position is a developmental ...

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Customer Experience Program Manager information

See Fargo, ND salary details

$8

$52

$83

How much do customer experience program manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer experience program manager in Fargo, ND is $52.96, according to ZipRecruiter salary data. Most workers in this role earn between $35.29 and $68.03 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What job categories do people searching Customer Experience Program Manager jobs in Fargo, ND look for?

The top searched job categories for Customer Experience Program Manager jobs in Fargo, ND are:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Fargo, ND as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $110,148 per year, or $53 per hour.

Career Pathways Program Manager

VTC

Fargo, ND • On-site

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Career Pathways Program Manager
Full-Time | Vocational Training Center (VTC) | Fargo, ND
$45,000 per year | Exempt (Salaried)
Ready to Lead Careers, Not Just Manage a Program?
At VTC, you will lead a team that helps people build real careers, not just fill program slots. You will guide staff, employers, and community partners toward one goal: a job the person wants, in a place they choose. You will set the pace, protect the standards, and watch people grow into work they are proud of.
What You'll Do
  • Lead VTC's Beyond Services Career Pathways model. Organize services around each person's goals, not fixed program categories.
  • Guide a full continuum of services: discovery, studio-based learning, community participation, internships, paid work, job coaching, retention, and career advancement.
  • Directly supervise, coach, and evaluate the Career Pathways Program Supervisor. Support supervision and development of Career Pathways Coaches.
  • Set clear, measurable goals for employer outreach, job placements, wages, hours, retention, and career advancement.
  • Build and maintain relationships with employers, chambers of commerce, workforce systems, schools, Vocational Rehabilitation, and community partners.
  • Identify employer needs and help develop customized employment, job carving, internships, and apprenticeships.
  • Help manage the Career Pathways budget. Track utilization, revenue, expense, and program margin.
  • Ensure accurate documentation, billing, and compliance with Medicaid, Vocational Rehabilitation, HIPAA, wage-and-hour, and licensing requirements.
  • Lead hiring, training, performance management, and retention for program staff.
  • Attend Person-Centered Service Plan meetings. Prepare reports that center each person's voice, strengths, and chosen goals.
  • Work occasional evenings, weekends, or on-call hours as needed. Respond promptly to any health or safety concern.
What You Bring
Required:
  • Meet one of the following:
    • Preferred: Bachelor's degree in rehabilitation, special education, vocational education, social work, human services, education, organizational leadership, business, or a related field; or
    • Associate degree and three years of progressively responsible experience supporting people with intellectual or developmental disabilities (I/DD), employment services, workforce development, or community-based services; or
    • Five years of progressively responsible experience supporting people with intellectual or developmental disabilities, including leadership, employment, or community-based service experience, with at least two years in a lead, coordinator, or supervisory capacity.
  • Complete DD Module training and become certified by the North Dakota Department of Health and Human Services, Developmental Disabilities Section, within your first 18 months of employment.
  • Current, valid driver's license.
  • Satisfactory results on all required background checks.
Preferred:
  • Progressive leadership experience.
  • Working knowledge of community resources, employers, workforce systems, customized employment, studio-based learning, and financial management.
Benefits — Full-Time
  • Health Insurance
  • Dental — Employer Paid
  • Vision — Employer Paid
  • Life Insurance
  • Disability Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • 401(k) with excellent employer match
  • Additional voluntary benefit coverages available
  • Employee Assistance Program (EAP)
  • PTO
  • Extended Sick Leave
  • Birthday Holiday
About VTC
The Vocational Training Center has served the Fargo community for decades, providing programs and support to individuals with intellectual and developmental disabilities. We live our mission every day — and we're looking for a leader who will too.
VTC is an Equal Opportunity Employer, including disability and veteran status.

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