Customer Experience Program Manager Jobs in Fargo, ND

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

In this position, you will:

Lead multiple cross-functional teams to achieve successful performance.

Plan, direct and monitor project schedules and budgets.

Define product cost goals and manage the team to achieve these goals.

Perform project risk assessments and implement mitigation plans.

Present project status updates to unit leadership team.

Guides and facilitates cross-functional teams to achieve results, and reports potential and actual conflicts to management for resolution.

Works on problems of diverse scope where analysis of data requires evaluation of multiple factors.

Makes process improvements suggestions related to current job functions.

Directs program management activities having overall responsibility for planning, implementing and maintaining development costs, product costs and schedule, for assigned projects.

Exercises judgment within generally defined procedures and policies to select methods and techniques for obtaining results.

Performs the above tasks with only general guidance on progress and outcomes sought.

REQUIRED EDUCATION: Minimum four year degree, preferably a Bachelor of Science in Engineering or related to Project or Program Management.

REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:

Ability to develop, manage, and communicate information in a clear and organized manner, including managing customer relationships.

Strong verbal and written communication skills.

Strong organizational skills.

Ability to effectively present information and respond to questions from managers and customers.

Business acumen with previously demonstrated financial responsibility and accountability.

Ability to manage cross-functional team performance to achieve results, and identify and resolve conflicts. 

Ability to work with moderate guidance in line with a broad plan, budget, or strategy.

Ability to manage project scope, analyze and take actions on scope changes to achieve or modify project objectives.

Ability to manage project schedules and perform ongoing analysis to forecast variances and trends, and to develop and implement responses to achieve project objectives.

Ability to manage project costs, identify variances and implement responses to maintain control over changing financial and overall project cost objectives.

Ability to manage product costs, identify variances and implement responses to achieve product cost objectives.

Ability to manage quality assurance, analyze results, and initiate appropriate actions to achieve quality goals.

Ability to identify and manage risks including developing mitigation plans.

Ability to manage multiple projects, including inter-project and intra-project conflicts, minimizing impact on project objectives.  

DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:

Two years of experience in a related design or manufacturing field.

Considerable knowledge in areas of design, verification, validation, or manufacturing.

Experience with electronic assemblies consisting of electronic hardware, software, and mechanical packaging.

Experience in the development and/or manufacture of custom electronic product.

Background in agriculture, construction, automotive or industrial equipment industry is preferred.

To know more on this position or to schedule an interview please contact:

Jeff Demaala

973-606-3249