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Customer Experience Program Manager Jobs in Baltimore, MD

Tessco, LLC

Program Manager

Hunt Valley, MD · Hybrid

$65K - $75K/yr

As a Program Manager , you will work collaboratively with internal and external cross functional teams to deliver seamless customer experience. You will develop and enhance meaningful relationships ...

Five Below

Customer Experience

Severna Park, MD · On-site

$18.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience

Severna Park, MD

$18.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

AAFES

Customer Experience Associate

Fort George G Meade, MD · On-site

$15 - $21.73/hr

... programs to customers to drive sales growth and increase customer brand loyalty. Operates a cash ... Practices loss prevention procedures and alerts security and management of potential problems that ...

Tesla

Customer Experience Specialist

Owings Mills, MD · On-site

$20.44 - $29.16/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Tesla Babies program * Commuter benefits * Employee discounts and perks program Expected ...

STENA

MRO Customer Program Manager

Baltimore, MD

$88K - $130K/yr

Experience managing relationships with business customers. Recent experience in the aviation ... Demonstrated ability to lead programs / projects. * Ability to document, plan, market, and execute.

Tesla

Customer Experience Specialist

Silver Spring, MD · On-site

$21.57 - $27.36/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Tesla Babies program * Back-up childcare and parenting support resources * Pet Insurance Expected ...

Three Saints Bay, LLC

Program Manager (5664)

Aberdeen, MD · On-site

$103K - $123K/yr

Bennett Aerospace, Inc., a subsidiary of Three Saints Bay, LLC, is seeking an experienced Program Manager II to support DoD acquisition and operational programs. This role interfaces directly with ...

ST Engineering

MRO Customer Program Manager

Baltimore, MD · On-site

$88K - $130K/yr

Experience managing relationships with business customers. Recent experience in the aviation ... Demonstrated ability to lead programs / projects. * Ability to document, plan, market, and execute.

AAFES

Customer Experience Associate

Fort George G Meade, MD · On-site

$15 - $21.73/hr

... programs to customers to drive sales growth and increase customer brand loyalty. Operates a cash ... Practices loss prevention procedures and alerts security and management of potential problems that ...

Weis Markets

Customer Experience Associate

Dundalk, MD · On-site

$15/hr

Location Address: 7848 Wise Ave ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience ... and associate discount programs, auto and home insurance, employee assistance program, pet ...

Weis

Customer Experience Associate

Owings Mills, MD · On-site

$15/hr

Location Address: 9251 Lakeside BLVD ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience ... and associate discount programs, auto and home insurance, employee assistance program, pet ...

New

Weis

Customer Experience Associate

Eldersburg, MD · On-site

$15/hr

Location Address: 6375 Monroe Ave ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience ... and associate discount programs, auto and home insurance, employee assistance program, pet ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Baltimore, MD

Customer Experience Program Manager information

See Baltimore, MD salary details

$8

$53

$84

How much do customer experience program manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer experience program manager in Baltimore, MD is $53.74, according to ZipRecruiter salary data. Most workers in this role earn between $35.82 and $69.04 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Baltimore, MD?

For Customer Experience Program Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Baltimore, MD look for?

The top searched job categories for Customer Experience Program Manager jobs in Baltimore, MD are:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $111,770 per year, or $53.7 per hour.

Program Manager

Tessco, LLC

Hunt Valley, MD • Hybrid

$65K - $75K/yr

Full-time

Posted 11 days ago

Job description

Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.

Building Our Wireless World, Together®.

Tessco is seeking a Program Manager for our Program Management Team in Hunt Valley, MD. As a Program Manager, you will work collaboratively with internal and external cross functional teams to deliver seamless customer experience. You will develop and enhance meaningful relationships with key customers and will own all aspects of supporting the success of your customer(s). This individual will provide overall Program Management functions to include communicating will all stakeholders and managing the initiation, planning, execution, monitor and control as well as successful close of all Program initiatives. You will be an integral member of the Sales Operations organization accountable for moving large projects through the supply chain process (from inventory to delivery and post-sale).

Responsibilities

  • Effectively forecast and manage people, process, and technology related resources requirements for Program(s) to ensure successful execution against corporate goals with a focus on improving revenue and profit margin by leading and aligning cross-functional teams towards driving revenue optimization and cost containment on programs and services providing to program customer(s).
  • Drive internal and external cross functional teams to maintain and enhance program(s) performance and cost savings over time based on a full understanding of customer and vendor contracts.
  • Facilitate process improvements and accurately articulate Program Customer needs within Tessco's organization to drive strategies and maximize outcomes related to ROI, customer satisfaction and organizational metrics and performance.
  • Coordinates with internal and external stakeholders to launch, maintain and enhance complex program(s).
  • Drive key KPIs cross-functionally to meet both short-term and long-term goals and financial durability.
  • Ensure compliance with contractual and legal obligations, including deliverables, SLAs, and other performance standards.
  • Coordinate and collaborate with customers, vendors, project teams, internal support functions, and other stakeholders to ensure program objective achievement on time and within budget.
  • Identify and execute continuous improvement initiatives to drive cost efficiencies and advancement of capabilities.
  • Own coordination and management of customer conference calls, weekly project updates, and deadlines.
  • Serve as the lead point of contact for the daily management and oversight of large customer account(s).
  • Develop Tessco's role as our customer's business partner while collaborating internally with cross-functional teams to gain alignment and manage expectations.
  • Learn your customer's business and contribute to their success by operationalizing Tessco's value proposition.
  • Lead various initiatives including complex pricing offers, BOM management, and customer reporting.

Required Skills

  • 1-2 years' Project Management / Sales Experience in Telecommunications / Wireless Industry.
  • Bachelor's degree in business or related field or equivalent documented experience.
  • 5% - 15% Travel Requirement
  • Ability to professionally prepare presentations and present to customers.
  • Ability to leverage AI and Advanced Analytics
  • Ability to effectively balance and prioritize multiple projects concurrently.
  • Ability to multi-task and respond to rapid change.
  • Excellent people skills, written and verbal communication.
  • Strong sense of urgency for customer needs balanced with an understanding & advocacy for fiduciary responsibilities to Tessco.
  • Ability to build relationships and influence others across various levels in the organization, work independently, and manage ambiguity.
  • Experience analyzing data and gaining business insight.
  • Proficient knowledge of Microsoft Office (Word, Power Point and Excel)

Preferred Qualifications and Experience

  • NetSuite Experience
  • Artificial Intelligence and Advanced Analytics Experience
  • EPL Experience

Compensation: $65,000 - $75,000

Why Join Our Team?

  • Hybrid work Schedule in Hunt Valley, MD
  • 401K with a company match to help you invest in your future
  • Comprehensive plans for medical, dental, vision, and prescriptions to keep you at your best
  • Hone your skills or learn new ones with tuition subsidy

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.