Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...
Program Manager
Silver Spring, MD · On-site
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...
Program Manager
Silver Spring, MD · On-site
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...
Program Manager
Silver Spring, MD · On-site
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...
Program Manager
Silver Spring, MD · On-site
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...
Program Manager
Silver Spring, MD · On-site
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...
Program Manager
Silver Spring, MD · On-site
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...
Program Manager
Silver Spring, MD · On-site
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...
Program Manager
Silver Spring, MD · On-site
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...
Program Manager
Aberdeen Proving Ground, MD · On-site
$75K - $150K/yr
Mayvin is seeking an experienced Program Manager (PM) to support the Capability Program Executive Intelligence and Spectrum Warfare (CPE ISW), formally known as Program Executive Office (PEO ...
Program Manager
Aberdeen Proving Ground, MD · On-site
$75K - $150K/yr
Mayvin is seeking an experienced Program Manager (PM) to support the Capability Program Executive Intelligence and Spectrum Warfare (CPE ISW), formally known as Program Executive Office (PEO ...
Program Manager
Aberdeen Proving Ground, MD · On-site
Mayvin is seeking an experienced Program Manager (PM) to support the Capability Program Executive Intelligence and Spectrum Warfare (CPE ISW), formally known as Program Executive Office (PEO ...
Program Manager
Aberdeen Proving Ground, MD · On-site
Mayvin is seeking an experienced Program Manager (PM) to support the Capability Program Executive Intelligence and Spectrum Warfare (CPE ISW), formally known as Program Executive Office (PEO ...
Manager, Customer Experience
Laurel, MD · On-site
Position Information Functional Title Manager, Customer Experience Recruitment Category Type ... Develop customer-listening programs (VOC, surveys, analytics, complaint trends) to identify ...
Manager, Customer Experience
Laurel, MD · On-site
Position Information Functional Title Manager, Customer Experience Recruitment Category Type ... Develop customer-listening programs (VOC, surveys, analytics, complaint trends) to identify ...
Project/Program Manager
Baltimore, MD · On-site
$90K - $110K/yr
Upon review of candidate experience, the applicant may be considered for a Program Manager role. What You'll Do: Project Management * Manage project scope, schedule, and budget including logistical ...
Quick apply
Project/Program Manager
Baltimore, MD · On-site
$90K - $110K/yr
Upon review of candidate experience, the applicant may be considered for a Program Manager role. What You'll Do: Project Management * Manage project scope, schedule, and budget including logistical ...
Project/Program Manager
Baltimore, MD · On-site
$90K - $110K/yr
Upon review of candidate experience, the applicant may be considered for a Program Manager role. What You'll Do: Project Management * Manage project scope, schedule, and budget including logistical ...
Quick apply
Project/Program Manager
Baltimore, MD · On-site
$90K - $110K/yr
Upon review of candidate experience, the applicant may be considered for a Program Manager role. What You'll Do: Project Management * Manage project scope, schedule, and budget including logistical ...
Customer Experience Manager
Edgewater, MD · On-site
... RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in ... Implements and communicates new programs and procedures to associates. Recognizes and rewards ...
Customer Experience Manager
Edgewater, MD · On-site
... RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in ... Implements and communicates new programs and procedures to associates. Recognizes and rewards ...
... RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in ... Implements and communicates new programs and procedures to associates. Recognizes and rewards ...
... RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in ... Implements and communicates new programs and procedures to associates. Recognizes and rewards ...
Customer Experience Manager
Annapolis, MD · On-site
$18.50/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Annapolis, MD · On-site
$18.50/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Annapolis, MD · On-site
$18.50/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Annapolis, MD · On-site
$18.50/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Upper Marlboro, MD · On-site
$18.30/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Upper Marlboro, MD · On-site
$18.30/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Program Manager
Hunt Valley, MD · Hybrid
$65K - $75K/yr
As a Program Manager , you will work collaboratively with internal and external cross functional teams to deliver seamless customer experience. You will develop and enhance meaningful relationships ...
Program Manager
Hunt Valley, MD · Hybrid
$65K - $75K/yr
As a Program Manager , you will work collaboratively with internal and external cross functional teams to deliver seamless customer experience. You will develop and enhance meaningful relationships ...
Federal Service Sales Program Manager
Columbia, MD · Remote
$17K - $176K/yr
Improve internal processes that streamline the service sales cycle and strengthen Federal customer experience. * Program and Process Management * Support continuous improvement initiatives for ...
Quick apply
Federal Service Sales Program Manager
Columbia, MD · Remote
$17K - $176K/yr
Improve internal processes that streamline the service sales cycle and strengthen Federal customer experience. * Program and Process Management * Support continuous improvement initiatives for ...
Program Manager
Cockeysville, MD · On-site
$65K - $75K/yr
As a Program Manager, you will work collaboratively with internal and external cross functional teams to deliver seamless customer experience. You will develop and enhance meaningful relationships ...
New
Program Manager
Cockeysville, MD · On-site
$65K - $75K/yr
As a Program Manager, you will work collaboratively with internal and external cross functional teams to deliver seamless customer experience. You will develop and enhance meaningful relationships ...
New
Program Manager
Baltimore, MD · Hybrid
$65K - $75K/yr
As a Program Manager , you will work collaboratively with internal and external cross functional teams to deliver seamless customer experience. You will develop and enhance meaningful relationships ...
Quick apply
Program Manager
Baltimore, MD · Hybrid
$65K - $75K/yr
As a Program Manager , you will work collaboratively with internal and external cross functional teams to deliver seamless customer experience. You will develop and enhance meaningful relationships ...
Customer Experience Program Manager information
See Baltimore, MD salary details
$8.84 - $15.72
1% of jobs
$15.72 - $22.60
5% of jobs
$22.60 - $29.49
9% of jobs
$35.51 is the 25th percentile. Wages below this are outliers.
$29.49 - $36.37
11% of jobs
$36.37 - $43.25
11% of jobs
$43.25 - $50.14
12% of jobs
The median wage is $50.75 / hr.
$50.14 - $57.02
18% of jobs
$63.33 is the 75th percentile. Wages above this are outliers.
$57.02 - $63.90
9% of jobs
$63.90 - $70.79
5% of jobs
$70.79 - $77.67
11% of jobs
$77.67 - $84.55
8% of jobs
$8
$53
$84
How much do customer experience program manager jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for customer experience program manager in Baltimore, MD is $53.74, according to ZipRecruiter salary data. Most workers in this role earn between $35.82 and $69.04 per hour, depending on experience, location, and employer.
How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?
A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?
To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.
What is the difference between Customer Experience Program Manager vs Customer Service Manager?
| Aspect | Customer Experience Program Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Designing and improving overall customer experience strategies | Managing customer service teams and daily support operations |
| Skills & Certifications | Customer experience, project management, data analysis | Customer service, team leadership, conflict resolution |
| Work Environment | Cross-departmental, strategic planning | Customer support centers, call centers |
| Industry Usage | Retail, tech, finance, healthcare | Retail, hospitality, telecom, banking |
The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.
How do you become a customer experience program manager?
To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.
What does a customer experience program manager do?
A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.
What are popular job titles related to Customer Experience Program Manager jobs in Baltimore, MD?
For Customer Experience Program Manager jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Baltimore, MD look for?
The top searched job categories for Customer Experience Program Manager jobs in Baltimore, MD are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 17 days ago
Job description
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to support KITS and our government customer in Silver Spring, MD. This position requires the candidate to be able to obtain a Public Trust. This position is for a Future New Business Opportunity. Â
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag IT Systems is seeking an experienced Program Manager to lead and oversee multiple task orders/projects across various locations. This critical role requires a highly skilled professional with a strong background in project management, contract administration, and federal records and information management. The ideal candidate will possess exceptional leadership, communication, and organizational abilities to ensure successful delivery of projects while maintaining compliance with contracts and federal regulations. This position requires the ability to obtain a Public Trust Clearance.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
The Program Manager will be responsible for directing, managing, and coordinating resources and staff across multiple concurrent task orders/projects and locations. Key responsibilities include:
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag IT Systems is seeking an experienced Program Manager to lead and oversee multiple task orders/projects across various locations. This critical role requires a highly skilled professional with a strong background in project management, contract administration, and federal records and information management. The ideal candidate will possess exceptional leadership, communication, and organizational abilities to ensure successful delivery of projects while maintaining compliance with contracts and federal regulations. This position requires the ability to obtain a Public Trust Clearance.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
The Program Manager will be responsible for directing, managing, and coordinating resources and staff across multiple concurrent task orders/projects and locations. Key responsibilities include:
- Oversee the execution and delivery of multiple projects, ensuring adherence to project plans, schedules, and budgets.
- Â Collaborate with project managers, technical leads, and cross-functional teams to align project activities and ensure successful delivery.
- Manage and allocate resources effectively across projects, ensuring appropriate staffing and skill sets.
- Â Analyze and interpret contract requirements, ensuring full compliance with terms and conditions.
- Â Serve as the primary point of contact for federal Contracting Officer's Representatives (CORs), maintaining effective communication and timely responses.
- Monitor project performance, identify risks and issues, and implement mitigation strategies.
- Develop and maintain comprehensive project documentation, reports, metrics, and lessons learned.
- Provide leadership, guidance, and mentorship to project teams, fostering collaboration and high performance.
Requirements:
Education:
Education:
- Â Bachelor's degree in technical, business, public administration, or Records Information Management field.
Work Experience, Knowledge, Skills & Abilities:
- Minimum 10 years of project management experience, preferably in federal environment.
- Proven experience directing, managing, and coordinating resources across multiple projects and locations.
- Demonstrated knowledge of contracts, compliance, document processing, information and records management.
- Exceptional project management skills - planning, scheduling, risk management, resource allocation.
- Â Strong leadership and team management abilities to motivate cross-functional teams.
- Excellent written and verbal communication skills for engaging federal clients/stakeholders.
- Proficient in contract administration, analysis, and compliance.
- Â Knowledge of federal records and information management practices and regulations.
- Â Ability to obtain Public Trust Clearance.
- Strong problem-solving and decision-making capabilities.
- Proficiency in project management tools (Microsoft Project, Jira, Trello, etc.).
- Professional certification in Records Information Management (CRM, IGP) or Project Management (PMP, CAPM).
- Experience working with federal agencies and government contracting processes.
- Knowledge of IT systems, software development methodologies, and technology trends.
- Ability to obtain a Public TrustÂ
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.Â
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.Â
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352