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Customer Experience Owner Jobs (NOW HIRING)

Celanese Corporation

Digital UX Owner

Florence, KY · On-site

$115K/yr

About Chemille ® Chemille ® is Celanese's AI-powered digital assistant that helps customers ... seeking a Digital UX Owner to own the end-to-end user experience for Chemille's AI-powered ...

Renewal by Andersen

Customer Experience Associate

Charlotte, NC · On-site +1

$16.25 - $21.75/hr

Summary As a Customer Experience Associate, you will be responsible for managing and enhancing the ... Renewal by Andersen has 10 company-owned locations and over 50 independently owned "affiliates ...

FLEX Inc

Customer Experience Specialist

$18.25 - $22.75/hr

Flex's AI-Native Private Bank For Business Owners Flex is building the AI-native private bank for ... Experience with Zendesk, Salesforce, or similar CRM tools Strongly Preferred: * Experience with ...

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As of Sep 11, 2026, the average hourly pay for customer experience owner in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Customer Experience Owner job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Digital UX Owner

Florence, KY • On-site

Celanese Corporation
Chemical Manufacturing • 5 - 10K employees
Learn more about Celanese Corporationexternal

$115K/yr

Full-time

Re-posted 2 hours ago

Celanese rating

7.7

Company rating: 7.7 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

About Chemille®
Chemille® is Celanese's AI-powered digital assistant that helps customers, engineers, designers, and material specialists identify the right polymers and engineered materials based on application requirements, certifications, performance characteristics, and industry-specific needs. The platform delivers intelligent material recommendations, product information, technical resources, and direct access to Celanese experts. [askchemille.com]
As Chemille evolves into a next-generation intelligent platform, we are seeking a Digital UX Owner to own the end-to-end user experience for Chemille's AI-powered ecosystem while creating a delivery vehicle that is intuitive, visually cohesive, and aligned with business objectives. The ideal candidate will have strong UX/UI Product Management fundamentals and advocate for UX/UI quality across all pages, features and customer touchpoints.
Responsibilities
Product Vision & Strategy
• Define and maintain the overall UX vision and design principles by establishing site standards
• Ensure consistency in look, feel, and interaction patterns
• Balance user needs, business objectives, and technical constraints
Design & Execution
• Own overall strategic direction for the Chemille user interface and user experience
• Develop user personas and journey maps to communicate design ideas effectively
• Maintain the design system and style guide
• Design responsive layouts that work for both desktop and mobile
• Ensure accessibility standards (WCAG) are met
Research & Validation
• Conduct user research and usability testing (SUS, NPS, CSAT, etc.)
• Analyze utilization and behavior data to identify friction points
• Run A/B tests and translate findings into design improvements
• Own the measurement of user satisfaction across desktop and mobile
Collaboration & Process
• Work closely with product managers, UX developers, and content teams to ensure designs are implemented and designed to delight
• Review UI implementation and facilitate design reviews to gain stakeholder feedback
Ownership & Advocacy
• Serve as the final decision maker on UX/UI matters for Chemille
• Advocate for users and design best practices
• Stay current on UX/UI best practices and design trends to bring relevant ideas to the team
• Develop, maintain, and lead a UX/UI Center of Excellence to establish templates, training and best practices
Qualifications
  • Bachelors degree and at least 5 years of UX/UI experience in researching, designing, developing, and implementing digital products
  • Strong portfolio showcasing strong UX/UI visual design work and innovative solutions
  • Excellent verbal and written communication skills to both technical and non-technical stakeholders
  • Proficiency with Figma or similar design tools to create visual prototypes
  • Experience with user research methods to understand utilization patterns and recommend improvements

What Celanese employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Celanese

Sourced by ZipRecruiter

We produce products that make our lives a little easier, by helping customers to bring their inspired ideas and innovations to life. From the global production network of our Acetyl Chain, we provide materials that are critical to the global chemicals and paints and coatings industries. From our broad portfolio of Materials Solutions, we advance automotive and consumer electronic designs and enable life-improving medical, food and beverage products – we offer solutions to our customers to help them succeed.

Industry

Chemical manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Irving, TX, US

Year founded

1912

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