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Customer Experience Operations Manager Jobs in Milwaukee, WI

As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love. Careers Packed with Potential.

Be Seen First

Work cross functionally with Operations Leadership to align expectations and resolve client needs efficiently. Job Requirements * 5+ years of experience in customer account management, or a related ...

New

As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love. Careers Packed with Potential.

As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love. Careers Packed with Potential.

Operations Manager

Milwaukee, WI · On-site

$110K - $130K/yr

A Day in the Life of an Operations Manager At First Onsite, no two days are ever the same-and as ... customer experience. You thrive in high-stakes situations, demonstrating integrity, optimism, and ...

A Day in the Life of an Operations Manager At First Onsite, no two days are ever the same-and as ... customer experience. You thrive in high-stakes situations, demonstrating integrity, optimism, and ...

... experienced and results-driven Operations Manager to lead manufacturing operations at our new ... Develop and execute operational plans that support company objectives and customer requirements.

Operations Manager

Milwaukee, WI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

... experienced and results-driven Operations Manager to lead manufacturing operations at our new ... Develop and execute operational plans that support company objectives and customer requirements.

... experienced and results-driven Operations Manager to lead manufacturing operations at our new ... Develop and execute operational plans that support company objectives and customer requirements.

Customer Experience Supervisor

Racine, WI · On-site

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

... experienced and results-driven Operations Manager to lead manufacturing operations at our new ... Develop and execute operational plans that support company objectives and customer requirements.

Customer Experience Supervisor

Racine, WI · On-site

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for ... Key Responsibilities: * 30% - Customer Service / Experience - Service Leadership: Champion the GET ...

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... High School Diploma (accredited) and two (2) years of relevant work experience. * Must be at least ...

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... High School Diploma (accredited) and two (2) years of relevant work experience. * Must be at least ...

Showing results 21-40

Customer Experience Operations Manager information

See Milwaukee, WI salary details

$43.8K

$121.7K

$133.4K

How much do customer experience operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer experience operations manager in Milwaukee, WI is $121,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,900.00 and $131,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Milwaukee, WI?

For Customer Experience Operations Manager jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Milwaukee, WI look for?

The top searched job categories for Customer Experience Operations Manager jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Customer Experience Operations Manager jobs?

Cities near Milwaukee, WI with the most Customer Experience Operations Manager job openings:

Infographic showing various Customer Experience Operations Manager job openings in Milwaukee, WI as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $121,747 per year, or $58.5 per hour.

Senior Customer Operations Manager

ULINE

Kenosha, WI • On-site

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago


Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 113 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 13,172 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 81%

    81% say they get enough training

    say they get enough training

Featured by Uline, based on 113 Breakroom Quiz responses from their frontline employees


Job description

Senior Customer Operations Manager

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.

  • Guide leaders in analyzing department results for trends and improvement opportunities.

  • Track and report gross profit, return, vendor performance and customer feedback metrics.

  • Work with other Uline teams to enhance customer service processes and identify new product opportunities.

  • Build strong vendor relationships to resolve issues quickly and enhance service quality.

Minimum Requirements

  • Bachelor's degree.

  • 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.

  • Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.

  • Travel to Uline's North American branches and to vendors.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Cafe featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

#ZR-HQCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!


Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.


What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

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