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Customer Experience Operations Manager Jobs in Milwaukee, WI

Alfa Laval

Customer Operations Manager

Kenosha, WI · On-site

$95K - $105K/yr

Proven leadership experience within customer support, account management, inside sales, sales operations, or commercial operations. * Strong understanding of order management, operational workflows ...

Nassco, Inc

Customer Experience Manager

New Berlin, WI · On-site

Collaborate with cross-functional teams, including sales, marketing, and operations, to integrate ... Customer Experience Management: * Partner with our Sales Team on the design and delivery of ...

Nassco Inc.

Customer Experience Manager

New Berlin, WI · On-site

Collaborate with cross-functional teams, including sales, marketing, and operations, to integrate ... Customer Experience Management: * Partner with our Sales Team on the design and delivery of ...

Socket.dev

Customer Experience Manager

New Berlin, WI · On-site

$90 - $120/hr

Collaborate with cross-functional teams, including sales, marketing, and operations, to integrate ... Customer Experience Management: Partner with our Sales Team on the design and delivery of customer ...

Five Below

Customer Experience Manager

Milwaukee, WI · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

SASI INC

Operations Manager

Elm Grove, WI · On-site

$22/hr

Job Summary We are seeking an experienced Operations Manager to join our team. In this role, the Operations Manager is responsible for the oversight, administration, and compliance of all IRS Section ...

Five Below

Customer Experience Manager

Milwaukee, WI · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

SASI INC

Operations Manager

Elm Grove, WI · On-site

$22/hr

Job Summary We are seeking an experienced Operations Manager to join our team. In this role, the Operations Manager is responsible for the oversight, administration, and compliance of all IRS Section ...

SASI INC

Operations Manager

Elm Grove, WI · On-site

$22/hr

Paid time off * 401(k) Job Summary We are seeking an experienced Operations Manager to join our team. In this role, the Operations Manager is responsible for the oversight, administration, and ...

Exaways Corporation

Customer Experience Associate

Pewaukee, WI · On-site

$16.25 - $21.50/hr

... and operations) industry PHYSICAL REQUIREMENTS The physical requirements for this position are ... Nothing in this restricts management's right to assign or reassign duties and responsibilities to ...

Halma plc

Customer Experience Associate

Sussex, WI · On-site

$16 - $21.50/hr

As a Customer Experience Associate, you will manage incoming customer requests via Salesforce.com and Microsoft Outlook, ensuring timely and accurate responses based on SLA. You will oversee the ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Milwaukee, WI

Customer Experience Operations Manager information

See Milwaukee, WI salary details

$43.8K

$121.9K

$133.5K

How much do customer experience operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer experience operations manager in Milwaukee, WI is $121,852.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,000.00 and $132,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Milwaukee, WI?

For Customer Experience Operations Manager jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Milwaukee, WI look for?

The top searched job categories for Customer Experience Operations Manager jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Customer Experience Operations Manager jobs?

Cities near Milwaukee, WI with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Milwaukee, WI as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $121,532 per year, or $58.4 per hour.

Customer Operations Manager

The Hertz Corporation

Milwaukee, WI • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

139th of 175 rated vehicle equipment hire

Job description

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. 

The salary for this position is $50,000/yr

What You'll Do:

  • Responsible for daily customer operations and revenue generation for their assigned function
  • Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes 
  • Resolves customer issues, ensuring a positive customer experience
  • Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
  • Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
  • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
  • Conducts performance evaluations that are timely and constructive, where applicable
  • Participates in the recruiting process, as required
  • Provides management with various updates and indicators as requested
  • Remains current on all administrative duties according to company policy

What We're Looking For:

  • 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
  • High School Diploma required, Bachelor's Degree preferred 
  • Moderate proficiency in Microsoft Office Suite
  • Ability to collaborate with internal and external stakeholders 
  • Flexible and adaptable; ability to work effectively in ambiguous situations 
  • Excellent verbal and written communication skills  
  • Ability to address and resolve customer service challenges
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
  • Ability to drive process and organizational change
  • Ability to influence
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment
  • Ability to work under minimal supervision with a goal-oriented mindset
  • Ability to see the big picture and leverage critical thinking and decision-making skills
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability

What You'll Get:

  • Up to 40% off the base rate of any standard Hertz Rental   
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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