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Customer Experience Operations Manager Jobs in Madison, AL

Fulfyld

Fulfillment Operations Manager

Madison, AL · On-site

$60K - $70K/yr

Fulfillment Operations Manager Position Overview Fulfyld is looking for a hands-on Fulfillment ... Experience with receiving, replenishments, parcel carriers, or customer projects. * Familiarity ...

New

SPX

Operations Manager (Fabrication)

Madison, AL · On-site

Ability to prioritize multiple projects, manage competing operational needs, and meet customer and business deadlines * Experience using ERP, MRP, manufacturing execution, production reporting, or ...

Parsons

Business Operations Manager

Huntsville, AL · On-site

Parsons is seeking a passionate, skilled, and experienced Business Operations Manager to join a ... Support customer reporting requirements, contract modifications, funding actions, and other program ...

New

Meta

Warehouse Operations Manager

Huntsville, AL

$115K/yr

Meta seeks an experienced transportation manager. The candidate will build strong partnerships with ... Engage with internal customers to understand their current and future needs, and shape the team ...

Geeks & Nerds

Business Operations Manager

Huntsville, AL · On-site

GaN is seeking an experienced, hands-on Business Operations Manager, located in Huntsville, AL, to ... Ensure compliance with federal regulations, company policies, and customer requirements. * Identify ...

Kohler Co.

Sr. Operations Manager

Huntsville, AL · On-site

$155K - $247K/yr

... of our customers in a timely manner. Duties are performedin a manner consistent with the ... Minimum of 7-10 years of manufacturing management experience with increasing levels of ...

Daikin Applied

District Operations Manager

Huntsville, AL · On-site

$80K - $153K/yr

Establish project timelines and meet with customers to communicate and coordinate project schedule ... Bachelors degree or equivalent work experience * 6+ years of related work experience in the ...

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Customer Experience Operations Manager information

See Madison, AL salary details

$39.9K

$110.8K

$121.4K

How much do customer experience operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer experience operations manager in Madison, AL is $110,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,100.00 and $120,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Madison, AL?

For Customer Experience Operations Manager jobs in Madison, AL, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Madison, AL look for?

The top searched job categories for Customer Experience Operations Manager jobs in Madison, AL are:

What cities near Madison, AL are hiring for Customer Experience Operations Manager jobs?

Cities near Madison, AL with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Madison, AL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $110,812 per year, or $53.3 per hour.

Fulfillment Operations Manager

Fulfyld

Madison, AL • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 2 days ago

New

Job description

Fulfillment Operations Manager
Position Overview
Fulfyld is looking for a hands-on Fulfillment Operations Manager to coordinate operational exceptions, improve warehouse processes, and ensure that information moves accurately between the warehouse, WMS, Salesforce, billing, and customer-facing teams.
This position works closely with Warehouse Operations, Customer Success, Billing, and Systems amp; Automation and sits between daily warehouse execution and the systems used to manage it. The analyst will investigate replenishment and receiving exceptions, coordinate high-priority projects, support carrier-service issues, and maintain the operational evidence needed for accurate billing and customer communication.
The ideal candidate is organized, analytical, and comfortable working directly with warehouse teams. This person does not need to be a senior warehouse manager or software developer. We are looking for someone who can learn the operation, solve recurring problems, and grow into broader process ownership.
This position reports to operations leadership.
Salary: $60,000-$70,000/ yr.
Key responsibilities
Daily operational coordination
  • Monitor and triage WMS and Salesforce operational exceptions.
  • Investigate replenishments closed without matching Salesforce work orders.
  • Coordinate unidentified receipts and inventory received without an ASN.
  • Gather account, SKU, quantity, labor, and receiving information.
  • Determine whether an exception requires operational correction, customer action, or technical escalation.
  • Maintain accurate operational records across Shipedge and Salesforce.
  • Monitor high-priority receiving, fulfillment, kitting, labeling and FBA projects.
  • Coordinate follow-up between warehouse teams, Account Management and Billing.
  • Escalate software and integration failures to the Systems amp; Automation owner.
Receiving and replenishment controls
  • Ensure replenishments and receiving work orders contain the required information.
  • Track unidentified receipts through customer resolution or fee eligibility.
  • Confirm that customer-supplied ASN or replenishment information is recorded correctly.
  • Identify test, duplicate, waived, and non-billable replenishments.
  • Validate operational hours and activity before billing review.
  • Monitor split replenishments and other recurring receiving requirements.
  • Maintain aging and exception reports.
  • Help implement automated reminders and escalation workflows.
Carrier service and claims support
  • Monitor delayed, stalled, damaged, or lost shipment exceptions.
  • Gather tracking records, warehouse evidence, and shipment documentation.
  • Coordinate routine carrier-service escalations.
  • Prepare operational support for claims, credits and billing disputes.
  • Work with the Billing Analyst to distinguish service failures from billing errors.
  • Track open carrier cases and follow-ups.
  • Support peak-season pickups, trailer planning and carrier readiness.
  • Carrier contract and rate negotiations remain with executive leadership.
Projects and customer operations
  • Coordinate FBA, freight, relabeling, kitting, disposal and other special projects.
  • Maintain project status, requirements, deadlines, and ownership.
  • Support customer offboarding and inventory-release checklists.
  • Confirm that operational work is documented before billing.
  • Help Customer Success translate customer requirements into warehouse instructions.
  • Support high-volume events and peak-season planning.
  • Identify projects that are blocked by missing customer, warehouse, or system information.
Process improvement
  • Maintain operational SOPs and customer-specific handling requirements.
  • Identify repeatable manual work that should be automated.
  • Define operational requirements for dashboards and workflows built by Ryan.
  • Test new processes and automation before rollout.
  • Track recurring causes of exceptions and recommend corrective action.
  • Produce operational performance and aging reports.
  • Train warehouse users on approved procedures, as needed.
Qualifications
  • Some experience in fulfillment, warehousing, logistics, inventory operations, or a related role.
  • Experience working with a WMS, shipping platform, or inventory-management system.
  • Strong organizational and follow-up skills.
  • Ability to investigate discrepancies and document the result.
  • Comfortable working both on the warehouse floor and with operational data.
  • Strong written communication and cross-functional coordination.
  • Working knowledge of Excel, ability to process and analyze data. Python experience preferred.
  • Ability to prioritize urgent operational exceptions without losing routine follow-up.
Preferred qualifications
  • Experience in a third-party logistics or e-commerce fulfillment environment.
  • Familiarity with Shipedge, ShipWise, ShipStation, EasyPost, or a comparable platform.
  • Experience with receiving, replenishments, parcel carriers, or customer projects.
  • Familiarity with Salesforce cases, work orders, or reports.
  • Experience supporting carrier claims or service escalations.
  • Exposure to process mapping, dashboards, or workflow automation.
  • Experience supporting peak-season or high-volume operations.
What success looks like
Within the first six months:
  • Receiving and replenishment exceptions have clear owners and aging.
  • Unidentified receipts are resolved or billed through a controlled process.
  • Operational evidence is complete before Billing reviews a charge.
  • Fewer work orders reach billing with missing hours, quantities, or pricing inputs.
  • Carrier-service issues and claims have documented follow-up.
  • Customer projects and offboardings use consistent checklists.
  • Repeat operational problems are converted into corrective actions or automation.
Growth Opportunity
This role can grow into a Fulfillment Operations Manager or Operations Program Manager position with broader ownership of cross-functional projects, warehouse systems, and continuous improvement.
Benefits:
  • Paid time off
  • AD amp;D/ Life Insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Voluntary supplemental insurance options (accident, critical illness, whole life, and term life)

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