Customer Experience Operations Manager Jobs in Madison, AL

Job Title
OPERATIONS MANAGER
Location
Huntsville, AL US (Primary)
Category
Manufacturing/Production/Operations
Job Type
Full-Time
Career Level
Manager
Education
Bachelor's Degree
Security Clearance Required
TS/SCI
Job Description
Igniters operate in the world's most demanding environment. Igniters are self-motivated, mission-driven, and relentless in solving the Warfighters' hardest problems. We move fast, think differently, and execute with precision to tackle high-stakes challenges across AI/ML, space and missile defense intelligence, EMSO, advanced analytics, and programmatic domains. As an employee-owned SDVOSB headquartered in Huntsville, AL, our team delivers mission-critical impact for the Army, Air Force, Space Force, MDA, NASA, DIA, and FBI.
Ignite exists to outpace the threat and deliver results that matter in the moments that count.
Ignite is currently seeking a highly skilled and motivated Operations Manager to support the U.S. Army Space and Missile Defense Command (SMDC). The ideal candidate will possess a strong background in the defense sector, including understanding of technical and functional support requirements of the SMDC organization. This role involves managing complex projects, providing technical expertise, and ensuring the successful delivery of critical support to meet customer objectives. Provides direct support to SMDC Senior Leaders in the area of program operations, implements overarching data strategy, and conducts special projects as required. Conducts organizational studies and evaluations, design systems and procedures, conduct work-simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively.
Job Requirements
Responsibilities include, but are not limited to:
• Stakeholder Coordination: Collaborate with Senior SMDC personnel, prime contractor, and other stakeholders to align program objectives and deliverables.
• Aid in the development of long-term vision, strategic goals, and business processes to guide the organization's success.
• Ensure execution of day-to-day operations and their alignment with the organization's mission.
• Advise leadership on all aspects of fiscal operations ensuring compliance and successful execution within the Planning, Programming, Budgeting and Execution process.
Job Requirements and Qualifications:
• Master's degree in business, engineering, science, or a related field. Advanced degree preferred.
• Minimum of 10 years of management experience. A minimum of 15 years supporting Department of War organizations.
• Strong understanding of SMDC mission and functions, project management methodologies, and defense technologies related to space and missile defense.
• Excellent verbal and written communication skills, with the ability to effectively interact with technical and non-technical stakeholders.
• Track team's performance using appropriate metrics, preparing detailed reports for leadership and stakeholders.
• Identify potential risks and develop mitigation strategies to ensure program success.
Preferred Qualifications:
• Demonstrated ability to lead and inspire multi-functional teams across multiple locations, fostering a collaborative and high-performance work environment.
• Ability to foster relationships by successfully supporting Government, prime contractor, and corporate objectives.
• Strong problem-solving skills, initiative, and attention to detail.
Security Clearance Requirements:
Must possess or be able to obtain and maintain a Top Secret/SCI security clearance
We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to IgniteHR@IgniteNow.Net