ZipRecruiter

Log In

1

Customer Experience Operations Manager Jobs in Madison, AL

Big Whiskey

Operations Manager

Madison, AL · On-site

The Restaurant Operations Manager oversees day-to-day operations to deliver consistent guest ... multi-unit experience preferred for multi-location role Proven P&L ownership and KPI-driven ...

LBAM - 3H LLC

Operations Manager

Huntsville, AL · On-site

Acts as the main liaison between the General Manager and daily operations in a dual/combo property ... Three years' experience in the hotel industry. * Prior experience working in Hilton or Marriott ...

LBA Hospitality

Operations Manager

Huntsville, AL · On-site

Acts as the main liaison between the General Manager and daily operations in a dual/combo property ... Three years' experience in the hotel industry. * Prior experience working in Hilton or Marriott ...

MacLellan

Operations Manager

Decatur, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Utilizing our Best Systems , you communicate with customers and our team to ensure work orders and ... Microsoft Office experience required, must be strong in Excel * Strong communication skills

TJX Companies

Customer Experience Coordinator

Madison, AL

$13.75 - $14.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Madison, AL · On-site

$13.75 - $14.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

The TJX Companies , Inc.

Customer Experience Coordinator

Madison, AL · On-site

$13.75 - $14.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

New

Tjx

Customer Experience Coordinator

Madison, AL · On-site

$13.75 - $14.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Witt O'Brien's

Base Operations Manager

Decatur, AL · On-site

This role focuses on ensuring customer satisfaction by delivering high-quality emergency response ... Minimum of 5 years of experience in the Environmental and/or Industrial Services industry. Bachelor ...

Witt O'Brien's

Base Operations Manager

Decatur, AL · On-site

This role focuses on ensuring customer satisfaction by delivering high-quality emergency response ... Commitment to Diversity Ambipar Response is always looking for the most qualified and experienced ...

Kohler Co.

Sr. Operations Manager

Huntsville, AL · On-site

$155K - $247K/yr

... of our customers in a timely manner. Duties are performedin a manner consistent with the ... Minimum of 7-10 years of manufacturing management experience with increasing levels of ...

Kohler Co.

Sr. Operations Manager

Huntsville, AL

... operations at the Huntsville plant. Communicate and recommendmodifications to established ... of our customers in a timely manner. Duties are performedin a manner consistent with the ...

Pae

Chief Engineer/Operations Manager

Huntsville, AL

$68K - $92K/yr

D. in a related field with three years waived from the experience requirement. * 15 years of ... operations management in ballistic missile test mission planning or similar technical fields.

Amentum

Chief Engineer/Operations Manager

Huntsville, AL · On-site

$68K - $92K/yr

D. in a related field with three years waived from the experience requirement. * 15 years of ... operations management in ballistic missile test mission planning or similar technical fields.

previous pagenext page

Showing results 21-40

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Madison, AL

Customer Experience Operations Manager information

See Madison, AL salary details

$39.9K

$110.8K

$121.4K

How much do customer experience operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer experience operations manager in Madison, AL is $110,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,100.00 and $120,100.00 per year, depending on experience, location, and employer.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

What are popular job titles related to Customer Experience Operations Manager jobs in Madison, AL?

For Customer Experience Operations Manager jobs in Madison, AL, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Madison, AL look for?

The top searched job categories for Customer Experience Operations Manager jobs in Madison, AL are:

What cities near Madison, AL are hiring for Customer Experience Operations Manager jobs?

Cities near Madison, AL with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Madison, AL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $110,812 per year, or $53.3 per hour.

Operations Manager

Big Whiskey

Madison, AL • On-site

Other

Re-posted 11 days ago

Job description

The Restaurant Operations Manager oversees day-to-day operations to deliver consistent guest experiences, healthy unit economics, and strong team culture. This role owns cost control, staffing and training, SOP adherence, food safety, vendor management, and continuous improvement across [number] location(s), aligning operations with brand standards and growth goals.


Key Responsibilities

Operations and Service Excellence


Ensure flawless shift execution across FOH/BOH, maintaining speed of service, cleanliness, and brand standards.

Monitor guest feedback, review scores, and mystery shop results; drive corrective action plans.

Conduct routine manager walks, line checks, and opening/closing audits.

Financial and Cost Control


Manage P&L drivers: labor, COGS, waste, comps/voids, and controllables.

Build labor plans and schedules to sales forecasts; track labor cost % and productivity (sales per labor hour).

Oversee inventory management, ordering, receiving, and variance analysis; maintain accurate stock counts.

People Leadership


Recruit, onboard, train, and coach managers and hourly teams; maintain staffing bench and succession plans.

Set clear performance expectations; conduct evaluations and manage corrective actions.

Foster a culture of accountability, safety, and hospitality; recognize top performance and reduce turnover.

Compliance and Safety


Enforce health, safety, and sanitation standards (local code, HACCP/ServSafe).

Maintain documentation: temperature logs, cleaning schedules, incident reports, and regulatory postings.

Ensure equipment maintenance, vendor permits, and required certifications are current.

Process and Continuous Improvement


Implement and uphold SOPs, checklists, and training materials; standardize best practices across units.

Analyze dashboards and KPIs to identify root causes; lead Kaizen-style improvements.

Support rollouts of new menus, LTOs, tech tools, and operational initiatives.

Vendor and Menu Support


Manage supplier relationships, pricing, and service levels; resolve delivery or quality issues.

Partner with culinary on menu changes, yield optimization, and prep standards.

Communication and Reporting


Deliver daily/weekly performance reports and action items to ownership/leadership.

Lead effective pre-shift meetings and weekly manager huddles; cascade goals and updates.

Key Performance Indicators (KPIs)

Guest satisfaction/NPS and online ratings

Labor cost % vs. target; sales per labor hour

Food cost % and inventory variance/shrink

Ticket times and throughput/turn times

Health inspection scores and audit compliance

Employee turnover, time-to-fill, training completion rates

Mystery shop scores and SOP audit scores

EBITDA/contribution margin per unit

Qualifications

3–5+ years in restaurant management; multi-unit experience preferred for multi-location role

Proven P&L ownership and KPI-driven decision-making

Strong leadership, coaching, and conflict resolution skills

Deep knowledge of food safety, sanitation, and local regulations

Proficiency with POS, scheduling, inventory, and reporting tools

Certifications: ServSafe Manager (required or within 60 days); TIPS/Responsible Alcohol Service a plus

Availability for evenings, weekends, holidays; ability to travel between locations

Competencies

Analytical problem-solving and root-cause thinking

Clear, direct communication and cross-functional collaboration

Process orientation with attention to detail and consistency

Agility under pressure; calm, guest-first mindset

Change management and training aptitude

Physical Requirements

Stand/walk for extended periods; lift up to 40 lbs; frequent bending and reaching; work in hot/cold environments typical of kitchens

Apply