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Customer Experience Operations Manager Jobs in Edison, NJ

Merola Tile

Customer Experience Manager

Manalapan, NJ · On-site

$80 - $100/hr

Lead daily customer experience operations across the New Jersey and California facilities to achieve department goals related to quality, productivity, compliance, and service standards. * Manage and ...

Posted today

Sandream Specialties

Operations Manager

Fairfield, NJ · On-site

Highly motivated and experienced Operations Manager leading our warehouse operations, customer service, and EHSS functions. The ideal candidate will have a proven track record of success in managing ...

Aime Leon Dore

Customer Experience Manager

New York, NY · On-site

$80K - $90K/yr

Aime Leon Dore is looking for a Customer Experience Manager to join our team in New York, New York, reporting directly to Director of Domestic Operations. This position will support ALD's end-to-end ...

Aimé Leon Dore

Customer Experience Manager

New York, NY · On-site

$80K - $90K/yr

Aimé Leon Dore is looking for a Customer Experience Manager to join our team in New York, New York, reporting directly to Director of Domestic Operations. This position will support ALD's end-to-end ...

Pilot Fiber

Manager, Customer Experience

New York, NY · On-site

$115K - $140K/yr

Design and implement operational infrastructure to support team operations, in an environment where ... experience in a customer-facing role * 2+ years of experience managing a customer-facing team

Merola Tile

Customer Experience Manager

Englishtown, NJ · On-site

$80K - $100K/yr

Plan and lead daily Customer Service operations across New Jersey, California, and other assigned ... Experience managing customer/order work across multiple channels and coordinating with Sales ...

Polymarket

Manager, Customer Experience

New York, NY · On-site

You'll manage and scale our team of CX Specialists, the owners of our customer experience, taking a small existing crew and growing it into a 24/7 global operation. Your specialists aren't ticket ...

Five Below

Customer Experience Manager

Wayne, NJ · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Edison, NJ

Customer Experience Operations Manager information

See Edison, NJ salary details

$46.1K

$128K

$140.3K

How much do customer experience operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer experience operations manager in Edison, NJ is $128,037.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,700.00 and $138,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Edison, NJ?

For Customer Experience Operations Manager jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Edison, NJ look for?

The top searched job categories for Customer Experience Operations Manager jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Customer Experience Operations Manager jobs?

Cities near Edison, NJ with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $128,037 per year, or $61.6 per hour.

Customer Experience Operations

Garage Technologies, Inc.

New York, NY • On-site

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

The Company You'll Join
Garage powers the exchange of critical assets across essential industries. We started with fire departments, where purchasing mission-critical vehicles and equipment could take months of navigating outdated, opaque processes-and we're continuing to expand that model to new industries. Our agentic platform automates the entire journey: discovery, payments, freight, warranty, and financing. What once took months now takes minutes.
In under a year, we've expanded to cities and towns in all 50 states and grown revenue more than 10x. Based in New York, we've raised $18M from Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors. We're moving fast, growing quickly, and just getting started.
In this role, you will
  • Own operational initiatives and special projects - take initiative on projects that improve workflows, strengthen operations, and help the team scale.
  • Maintain operational accuracy and visibility - update and manage trackers and internal systems to ensure deal status, documentation, and timelines are always current.
  • Problem-solve and exercise judgment - identify issues, gather missing information, resolve straightforward requests efficiently, and escalate when needed to keep deals moving.
  • Internal Collaboration - own the operational coordination between clients, Sales, Engineering, and other internal teams to ensure issues are resolved efficiently and accurately, while surfacing opportunities to improve the customer experience.
  • Operate with speed and precision - manage multiple active transactions at once while maintaining high attention to detail in a fast-moving environment.
  • Support users in navigating the product - help buyers and sellers understand how to use the Garage platform and complete required actions smoothly, and identify ways to improve the user experience.
We're looking for someone who
  • Takes ownership, works effectively with a high degree of autonomy, and is proactive about identifying and driving solutions.
  • Is comfortable working in a fast-paced, dynamic environment while maintaining attention to detail.
  • Is skilled at engaging with customers and building trust through clarity, responsiveness, and professionalism.
  • Is able to prioritize and manage multiple active requests and deadlines efficiently.
  • Is confident navigating spreadsheets, trackers, and multiple data sources, with the ability to interpret and communicate insights clearly.
Qualifications
  • Bachelor's degree from an accredited university.
  • 3+ years of experience in operations, customer-facing, or analytical roles.
  • Strong organizational skills with exceptional attention to detail.
  • Demonstrated ability to communicate effectively with stakeholders at all levels, from frontline operators to CEOs, via phone and email.

Nice to have
  • Experience operating in an early-stage or high-growth startup environment.
  • Proficient with ticketing and project management tools (e.g., Notion, Jira, Linear) to manage tasks, workflows, and client requests
  • A curious, proactive mindset, with a willingness to contribute new ideas
  • Low ego and willing to roll up their sleeves-taking ownership of projects and doing whatever it takes to move the work forward

Our values
  • Growth oriented. We invest in people who grow as the company grows. We all should be constantly learning.
  • Humility. Everyone has a lot to give and a lot to learn. We believe in creating an environment where the best ideas win and acknowledging when we are wrong.
  • Customer focused. We have a genuine love for our customers. Customer success is our success.
  • Hack to success. We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make informed bets, launch quickly, and iterate.

Why Garage?
  • Our product is something people use everyday to buy the equipment local communities everywhere depend on.
  • We have a talent-dense, high-performance team where everyone joining now has an outsized impact.
  • What we've built works. We're backed by world-class vendors: Y Combinator, Infinity Ventures, Initialized Capital, FJ Labs, and more.
  • You'll be one of our first 40 employees, operating as a foundational member of the team, partnering alongside the company's founders.

What we offer
  • Competitive salary and stock options
  • 100% covered health, dental and vision insurance (with additional buy-up options)
  • Unlimited paid time off every year (in addition to company observed holidays)
  • Daily lunch & dinner
  • $100/month wellness stipend
  • 401(k) w/ employer match to help save for your future
  • Pre-tax commuter benefits
  • Bi-annual team offsite
  • Relocation assistance

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